WILLIAM SK CHEW
29 Januari 2025
(1) We stayed in room #1006.
When we walk into this room for the first moment, it smells like fungus smell.
We didn't notice what was happening.
Later, after dinner, we returned to the room, and all the cosmetics and some gift items we had packed were soaked and wet because we had put them on the TV counter.
Later, we found the WHOLE wall having running down water on the right side of the TV wall and also on the left side of the TV wall, and the water was not just like drips; it was full of water, wet the whole tables and the floor carpet, maybe that cost the fungus smell.
So we moved all the items that were put near that wall.
Of course, we did tell the front desk, and they asked if we had opened the window. We replied, of course not, but the water dripping was serious.
We only stayed 5 nights, and we hope that after the holiday season, they can fix this issue.
(2) The housekeeping didn't lay the bed sheet well; it seems the bed sheet is too small, enough to cover, but not enough to cover all beds by folding the bed sheet, it's like laying a tablecloth on a table and not for the bed.
(3) Shower room @ shower area- Shower Gel empty didn't refill.
(4) The main concern for our travel to This hotel is how to carry our bags from the taxi arrival to the reception floor. Even worse, after a few day's stay, we bought many items and more worries about how to carry them down to take a taxi to the airport, some days we are lucky we have a helper to help to carry up our bags, but most of the time, we are not so fortunate.
We sincerely wish the hotel could build a slope on the right side of the stairs so we could pull our bags up to the front desk more easily.
We had no plan to send any complaints and comments, so we didn't take any photos, but the hotel sure knows all what happened.
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