Habyt Clarke Quay - Previously Champion City

Perfect location, clean rooms and very polite staff..Highly reconmend..

Terrible Service – Only Good Thing is the Location I stayed at this hotel from May 9th to 12th, 2025 (3 nights). Upon check-in, I was given two key cards—one for the door and one to keep the electricity running in the room. The staff told me I could leave the power card in the slot while I was out, and that after 10 PM, no one would be at the front desk, but they could be contacted via WhatsApp. On the second night, I came back around 10:30 PM after a long day out. The front desk was already closed. When I entered my room, I discovered that the power card had been removed. Later, I found out that housekeeping had taken it out—but I still don’t understand why they entered my room and removed it in the first place. I tried to contact the hotel through WhatsApp, but no one responded because the phone had been left at the hotel. I had no way to reach anyone and had to spend the entire night without electricity. The next morning, I reported this to the front desk. The staff apologized and said they would inform the manager about possible compensation. That evening, I returned around 9:30 PM and spoke to a different staff member. I explained the situation again and asked if the manager had responded. The staff simply said the matter was “in process” and couldn’t give me a timeline. I said I was very unhappy with how things were handled, and the staff replied, “You can write a review if you want to share your opinion.” That response lacked any empathy and was completely unprofessional. To this day, I have received no follow-up from the hotel or the manager via email or WhatsApp.

Everything is good. However, there is construction ongoing (written in hotel will be from 9am-6pm) but apparently from 8am plus till 9pm plus. There is also irresponsible hotel neighbours who chatting and shouting (until the corridor can listen) until 12am even though complaint has been made.

Room small and smelly from toilet. TV position not good if you want to lying on bed watching TV. Room design... must improve more

Too expensive for what you get. Small room. AC is not good not fresh air. Very bad shower. Conclusion: stay away!!!!

Staffs and housekeeping maintain their high quality standards in providing first class service. The place is very cosy as per usual and quiet unlike other hotels which I have been. Perfect stay for me so far.