Maxwell Reserve Singapore, Autograph Collection

Toilet with inserts. Room too dark and no sun light at all & blocked by construction next door. Very stuffy & bad smell in the room. Common waiting area so small & not much waiting space

Im singaporean bring my kid for staycation. Never before have i been in a hotel room that i will to check out immediately so bad. I arrive 2:30pm front desk give me a snobbish look said check in is at 3 so no rooms. At 3 still tell me not ready. Got the room at 3:30pm. Stepping into the room.. i paid more for balcony view for my natural light and to my horror the room was dark and gloomy. All the view was hoarded up by construction 10cm away from balcony and was all dusty and gross. I immediately went to ask for cancellation as i cant imagine paying this price for a prison like room. She said weekend so higher authority not around, cannot make decision. Went to ctrip all day with no response. I went at 5pm to say i ll give up my higher price room for a room on the other facing, she said cant check system down. Front desk asian girl was arrogant looking. Nothing in this sick hotel is working like it should. Worst hotel stay in my life this far, cant imagine paying 5 star price for a 2 star experience. Towels provided in room are all torn up, with threads dangling.. worser than the ones seen in public toilets.. the picture frames in toilet are in such bad taste, models with butcher knifes in meat market.. what are they thinking?? during check out, i see another couple asking for cancellation approval too… obviously. Marriot should be ashamed to be associated with this, considering i booked thinking its a marriot hotel cant be too bad! Do yourself a favor and look elsewhere.

A small, tidy hotel that blends nicely with the surrounding area. The rooms are extremely small and quite dark due to insufficient lighting, although the overall setup feels luxurious. Unfortunately, my first impression & experience with the staff was disappointing. At check-in, I was told my room would be ready very soon and that there would be only a short wait. I sat directly in front of the front desk with my 23kg luggage for 40 minutes, as I was on a one-day layover with a packed schedule. When I finally asked another staff member, I was told the room key had already been given out, which was not true. It turned out my key had been given to another guest who checked in after me. I was then told I would need to wait another 30 minutes, before eventually being given a room after explaining that I had already been waiting for 40 minutes. The breakfast experience was also disappointing. The staff were quite unfriendly and showed little warmth or smile. As the breakfast was not a buffet, I would have expected some explanation of how the system worked, but no explanation was given. Instead, shortly after I sat down, I was immediately asked what I wanted to order, which felt rather abrupt and uncomfortable as I had no idea what the available options were. The lack of service and education was also apparent at another high ranking Marriott location in Singapore, the Fraser’s house I stayed in the same month . Overall, while the hotel itself has a pleasant and luxurious atmosphere, the service felt lacking in warmth, communication, and basic attentiveness. For a hotel at this level, I expected a more welcoming and considerate experience, and unfortunately, the staff interactions left me quite disappointed. If you’re here anything else apart from business trips, I advise you save your money & time and stay at a non-Marriott location.

Great location and very convenient to get around. Breakfast was good with a nice selection, and the staff were friendly and helpful. The only downside is that the room is quite small, so it may feel a little cramped, especially with luggage.

Fantastic hotel with very authentic origins and deco, restaurants are stunning.

Room is a bit small however it is a very interesting hotel with a lot of characters. Love the vibe.

breakfast is wonderful, decor is absolutely breathtaking, be aware to book the rooms not facing the (temporary) construction site, else you are not getting any sun :( location is nice, its near to Tanjong Pagar & Maxwell MRT, and also Maxwell food court, Ya kun kaya & also Chinatown.

Beware of the ongoing construction now right beside the hotel. You may get a room with window but totally no view at all. We were fine with it. Room was pretty small, not 24m sq, you will have difficultly getting across the other side of the bed. There’s a musky smell in the room too. Service was just average for a 5star hotel tbh. Good location to Maxwell food centre and train stations.

I want to flag the service from one of the bellhops/porters - an older male staff member working the entrance and luggage area. This wasn’t a one-off: over the course of my stay he consistently ignored me and glared at me a few times for no apparent reason, despite my being polite and courteous to all the staff. What stood out was that he greeted and helped other guests warmly - it was only me who got the cold treatment, which made it feel pointed. The front desk team, by contrast, were lovely. It was an uncomfortable thread running through an otherwise fine stay, and I’d appreciate it being looked into.