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1 malam
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4.6/5
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2380 ulasan
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Ulasan yang disahkan
Persekitaran4.7
Kemudahan4.6
Perkhidmatan4.5
Kebersihan4.7
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Tan
Bilik Premier Double dengan Dua Katil Double, Balkoni dan Pemandangan Bandar
Menginap pada Dis 2024
Keluarga
7 ulasan
5.0/5
Luar Biasa
Disiarkan pada 30 Dis 2024
Excellent place to stay in! Everything was great especially the breathtaking view of the city! I love Singapore
Terjemah
Pengguna Tetamu
Bilik Premier Double dengan Dua Katil Double, Balkoni dan Pemandangan Bandar
Menginap pada Dis 2024
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Dis 2024
I chose this hotel because of its unbeatable location. You can get to everywhere by bus or mrt. It is also connected to Raffles City where we can shop and dine. The room is clean and cozy.
Terjemah
Pengguna Tetamu
Bilik Premier Double dengan Dua Katil Double, Balkoni dan Pemandangan Bandar
Menginap pada Dis 2024
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 27 Dis 2024
100 % Satisfied ♥️ highly recommended ☺️our room smells so good when we entered.love the location 🥰
Terjemah
AutumnLeaf
SWISS PRESTIGE MARINA BAY, 2 Bilik Double, Tingkat Atas, Balkoni, Pemandangan Marina Bay
Menginap pada Dis 2024
Keluarga
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 26 Dis 2024
**Review for SWISS PRESTIGE MARINA BAY at Swissotel The Stamford, Singapore (21st - 25th December 2024)**
We recently had the pleasure of staying at the Swiss Prestige Marina Bay room at Swissotel The Stamford during our family vacation in Singapore, from December 21st to 25th, 2024. Our stay was absolutely fantastic, and it truly exceeded our expectations.
**Location and Convenience**
One of the standout features of this hotel is its unbeatable location. Situated in the heart of Singapore, Swissotel The Stamford is incredibly convenient for both leisure and business travelers. It's directly connected to City Hall MRT station, making it easy to explore all that the city has to offer. Whether you want to visit iconic landmarks like Marina Bay Sands, Gardens by the Bay, or Orchard Road for shopping, everything is just a short train or taxi ride away. Plus, the hotel is part of a larger complex with a shopping mall (Raffles City Shopping Centre) located right below it, which was perfect for picking up last-minute essentials or enjoying a variety of dining and shopping options.
**Room and Views**
We stayed in the Swiss Prestige Marina Bay room, and it was nothing short of spectacular. The room was spacious and well-appointed, with plenty of room for our family of four (two adults and two kids). The modern décor and high-end amenities ensured a comfortable and relaxing stay.
What truly made the room special, however, was the incredible view. From our floor-to-ceiling windows, we had a stunning panoramic view of Marina Bay and the Singapore skyline. We loved waking up each morning to that breathtaking vista, and the evening view was just as beautiful, especially with the Marina Bay Sands light show visible right from our room.
**Family-Friendly Amenities**
The hotel was also very accommodating for our kids. The staff were friendly and attentive, and we felt well taken care of during our entire stay. The room was equipped with everything we needed to ensure our children were comfortable, including extra bedding and child-friendly amenities.
**Shopping and Dining**
Having a shopping mall directly beneath the hotel was an enormous convenience. Raffles City Shopping Centre offered a wide range of shops, from high-end retailers to casual brands, along with numerous dining options. We enjoyed a few meals in the hotel’s own restaurants, and also explored the various eateries in the mall below. Whether you're looking for a quick snack or a fine dining experience, you won't be disappointed.
**Service and Overall Experience**
The service throughout our stay was exceptional. From the moment we arrived, we were greeted warmly, and the check-in process was smooth and efficient. Staff were always available to help with any requests, and they ensured that our stay was as comfortable and hassle-free as possible.
Overall, we had a memorable and enjoyable experience at Swissotel The Stamford. The combination of a spacious and well-equipped room, stunning views, prime location, and family-friendly services made it an ideal choice for our family vacation. We would highly recommend the Swiss Prestige Marina Bay room for anyone looking for a luxurious yet convenient stay in Singapore, and we look forward to returning in the future!
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praveenkrish
Bilik Premier Double dengan Dua Katil Double, Balkoni dan Pemandangan Bandar
Menginap pada Dis 2024
Keluarga
2 ulasan
4.7/5
Menakjubkan
Disiarkan pada 25 Dis 2024
This hotel offers a convenient location and generally good service, making it a pleasant place to stay. We paid extra for a breakfast-inclusive package, and unfortunately, the breakfast didn't live up to expectations. While there was a variety of options, the quality was inconsistent across different cuisines, with some dishes being better than others. Our only real concern was the Christmas breakfast. While the children's activities were a nice touch, the food quality seemed to dip compared to the regular breakfast offerings. Additionally, the seating arrangement on Christmas morning felt a bit disorganized, with guests left to find their own tables, unlike the usual first-come, first-served system. Despite this, we overall enjoyed our stay.
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Pengguna Tetamu
Bilik Premier Double dengan Dua Katil Double, Balkoni dan Pemandangan Bandar
Menginap pada Dis 2024
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 24 Dis 2024
Very comfortable place to live. Good view from the balcony. Walking distance to Mrt, Merlion park, garden on the bay, museums.
Terjemah
Pengguna Tetamu
Swiss Marina Bay King Room With Balcony And Marina Bay View - High Floor
Menginap pada Jan 2025
Keluarga
1 ulasan
4.5/5
Hebat
Disiarkan pada 4 Jan 2025
Have a wonderful experience here, we wish we could have more time here next time.
Terjemah
Moran
Bilik Premier Double dengan Dua Katil Double, Balkoni dan Pemandangan Bandar
Menginap pada Nov 2024
Keluarga
4 ulasan
4.7/5
Menakjubkan
Disiarkan pada 22 Dis 2024
Swissotel has very modern interior. And well cleaned.
It's very convenient because they have a shopping mall connected directly
Terjemah
Chubbsling
Suite Signature King dengan Dua Balkoni dan Pemandangan Bandar
Menginap pada Dis 2024
Keluarga
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 3 Dis 2024
Cosy hotel with nice views. Convenient food options with the best service!
Terjemah
Pengguna Tetamu
Bilik Premier Double dengan Dua Katil Double, Balkoni dan Pemandangan Bandar
Menginap pada Nov 2024
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Nov 2024
I experienced an excellent services while I stayed in the Swiss hotel.
Terjemah
Taenie_S
Bilik Double Marina Bay Premier Dengan Dua Katil Double, Balkoni Dan Pemandangan Marina Bay
Menginap pada Sep 2024
Keluarga
70 ulasan
1.0/5
Disiarkan pada 9 Okt 2024
I have booked 2 4-night rooms (one Marina Bay twin, one Deluxe twin) for my family of three (one adult, children aged 12 and 13) and my friend's family of three (one adult, children aged 7 and 8) at the hotel from 9/27 to October 1. After checking in, I found that my room type was Room 2859 on the 28th floor (Room 2859 is not a bay view, but a city view, the house faces the building), while my friend's deluxe twin bed was actually on the 32nd floor (Room 3250) and could have a bay view, so I was very confused, so I went downstairs to ask the reception desk to give me the corresponding room type in line with the order I booked, and the reception desk initially agreed to change it for me. However, a staff member of Indian origin who looked like the lobby manager told me that the room I booked was not the Marina Bay View at all, and told me that the room type I booked was below the 38th floor and only had two twin beds, which was sold out. If I wanted to live in what they called the real Marina Bay View, I should have booked the room above the 38th floor, and if I wanted to stay in the Bay View, it was not impossible. Tell me that there is no twin bed only king bed, only Kingbed bay view room, has always stressed that only KingBed, ask me to be sure to change it, ask me that I will not change it and find other reasons, an arrogant posture! I said my reservation is called Marina bay view room (Marina bay view room) Why can't you see the view instead of the city view? I said I must have the Bay view, but the Kingbedroom can't accommodate three people, I need an extra bed! She said yes, extra beds need to be charged, at this time the Indian staff was very tough, but also educated me, said I booked the wrong, I should choose 3 adults to stay, because my children are over 12 years old! May I ask? I clearly in accordance with the Ctrip page truthfully fill in the age and number of people, and then pop up the price, where the problem, do I want to change the child's age to 18? Later, the staff of Ctrip replied to me that according to the hotel in Singapore is over 12 years old as adults, then Ctrip did not specify the rules on the hotel page, this time it was close to two o 'clock in the morning, the child was too tired, I was too tired to deal with, so I paid the extra bed fee. After going upstairs, I found that room 3055 was not the Kingbedroom as the staff said, but a twin bedroom. Then where is the extra bed fee I paid? And the staff previously told me that there were only two twin beds below the 38th floor and that the Bay View was sold out, so where did this twin bed on the 30th floor come from? After I paid, the twin bed on the 38th floor will be available? It is a fraud, but the next day I find Ctrip to confront the hotel, the hotel replied that after asking the staff, the reply is that I pay is not the extra bed fee, it is the extra staff fee! She told me that the Indian worker said double bed, when she said Kingbed and then she said Doublebed the next day, which made me know Indian people. It's a lie. It's disgusting! Except for the Indian staff, the service staff at the grassroots level are all good, but for this particular person, I have written an email complaint to the headquarters of the Stanford Hotel in Switzerland, do not let such an arrogant, rude and full of lies affect your reputation! Also remind want to book the hotel do not book what so-called Marina bay room, because you pay more than the ordinary room type and can not see the bay view!
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6/11
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your detailed experience. We sincerely apologize for the inconvenience and frustration you faced during your stay. It’s disappointing to hear that your room allocation and service did not meet your expectations, and we deeply regret any confusion regarding the room types and extra bed charges.We appreciate your patience, especially considering the late hour and the exhaustion you and your family experienced. Your concerns about the room view and the handling of your booking will be carefully reviewed with our management team to ensure we address these issues properly. We understand that communication about the room types and policies may have caused confusion, and we apologize for any miscommunication you encountered.Additionally, we are sorry for the interaction with the staff member in question. Professionalism and respect are values we uphold, and we take your comments seriously. We will investigate the matter and take appropriate action to ensure that this does not happen again.Please know that we value all feedback and strive to provide an excellent experience for every guest. We regret that we fell short in your case, and we are working hard to improve. Should you have any further concerns, please feel free to reach out directly to our management team, and we would be happy to assist.Thank you again for your candid feedback, and we hope to have the opportunity to restore your confidence in us in the future.
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Pengguna Tetamu
Bilik Premier King dengan Balkoni dan Pemandangan Bandar
Menginap pada Ogo 2024
Keluarga
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada 30 Ogo 2024
Strategies location and near to mrt station which made is easy to go anyway. The view is amazing and the service is good. Thank you will revisit again
Terjemah
PinkCrab
Bilik Premier King dengan Balkoni dan Pemandangan Bandar
Menginap pada Ogo 2024
Keluarga
9 ulasan
5.0/5
Luar Biasa
Disiarkan pada 13 Ogo 2024
National Day Week! Hotel was packed as expected.
The gym was extra packed too. I requested for high floor but well, understandably it was a busy week. But we were glad we managed to get the view of MBS at least so we could see the NDP FIREWORKS! We love this area alot as finding food was very easy for us! We hope to stay on a higher floor next time.
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Athena Lau
Bilik Premier Double dengan Dua Katil Double, Balkoni dan Pemandangan Bandar
Menginap pada Jul 2024
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 27 Jul 2024
This hotel is conveniently located and close to many scenic spots. House keeping staff come a few times to clean our room every day and refill supplies. Three restaurants to choose from for breakfast.
Terjemah
Larry
Bilik Premier King Plus dengan Balkoni dan Pemandangan Bandar
Menginap pada Ogo 2024
Bisnes
9 ulasan
4.2/5
Sangat Baik
Disiarkan pada 3 Okt 2024
Very convenient location. Close to MTR station. 3 restaurants for breakfast but a long queue.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for staying with us at Swissotel The Stamford! We're so glad to hear you had a wonderful experience. It’s great to know that our convenient location, comfortable rooms, and excellent service contributed to your stay. We strive to make every guest feel special, and we hope to welcome you back soon for another fantastic visit!