Hotel berhampiran Capela de Nossa Senhora do Monte do Carmo, Sintra

This is a rather elegant Pousada which is managed by the Pestana Hotel chain. Checking in at Reception was painless and swift. The staff generally were pleasant and friendly. Our bedroom was on the ground floor overlooking the car park. We needed to keep the windows closed for security and the curtains closed for privacy. The bedroom was pleasantly furnished and in good condition. The bed was king size and very comfy. There was plenty of hanging space for clothing The size of the room left very little space to conveniently store suitcases. The room was equipped with a refrigerator but no mini bar. There was also a television which as far as I could tell only had Portuguese programs. I could not find any English language programs. This did not really a problem because I was staying at this hotel for a limited time and did not want to watch TV. The bathroom was en suite with both a bath and a shower. The bath was useless because it did not have a bath plug and the hotel staff were unable to find a bath plug for me. There was plenty of tepid warm water for washing. However you need to have patience to have hot water. Hot water took a lifetime before it reached our room Our bedroom must have been some distance from the boiler because other guests did not suffer the same problem. A lot of water was wasted while waiting for the hot water. This was not a good way to “Save the Planet” as instructed by a sign / notice on display in the bathroom from the hotel management. The plug in the wash hand basin did not work properly. As you will realise having a wash in this hotel was a bit of an ordeal. Buffet breakfast had lots to chose from with a choice hot and cold dishes. The Lounge bar is comfortable and pleasantly furnished. Apart from the lack of bath plugs, the hotel is in good condition and decorative order.

A family resort full of kids, probably suitable for their needs, not ours, unfortunately. Not really the best experience for a couple trying to enjoy their stay. Both inside and outside pool full of children, ended up not swimming at all. There was only a buffet dinner available at the restaurant or some small snacks at the bar. We paid 15eur each for a ”caesar” salad, with the ingredients: lettuce, bread crutons, some burned bacon, chicken resembling a prebaked chicken from Lidl unfrosted from the freezer, and caesar sauce. Breakfast had some more choices, and gladly some fresh fruits, but no fresh juices like in all other hotels during our stay in Portugal, only the cheapest orange juice you can probably get. Even though the staff was very nice, the resort is quite run down looking and rooms very basic. Probably an ok stay for a family with smaller kids, couples try somewhere else.

Struttura molto bella, curata e in sintonia con la deliziosa cittadina di Sintra. Una casa d'epoca ristrutturata in albergo. Deliziosa la reception e l'area comune. La nostra camera era nella media; forse ci saremmo aspettati qualcosa di più, visto la bellezza dell'accesso, ma comunque comoda, funzionale e pulita. Magari l'albergo dispone di altre camere più lussuose ma il prezzo comunque da noi pagato era consono. Le camere si raggiungono scendendo di vari piani. L'accesso all'hotel è a piano strada ma la costruzione si sviluppa su più piani a scendere. Per persone con difficoltà motorie può essere complicato. La struttura non dispone di sala per la colazione ma a poche centinaia di metri è convenzionata con un bar avente il medesimo nome dove ci è stata fornita la colazione (inclusa), di ottimo livello. Nelle vicinanze ci sono diversi parcheggi pubblici. A Sintra non è facile trovarne ma, quando verso sera la città si svuota dal turismo pendolare, si trovano con facilità. Questo albergo dispone di un salotto dove per gli ospiti è presente un frigorifero con un'ampia scelta di bevande e snack. Tutto si basa sulla fiducia degli ospiti che possono accedere scrivendo su una foglio cosa hanno consumato. Questa fiducia dimostra un grande senso civico che spero venga rispettato anche dagli avventori dell'albergo. La proprietà se lo merita. Vino Porto lasciato a disposizione degli ospiti in omaggio. Altro segnale di civiltà e gentilezza.

Hotel novo, muito limpo, fiquei admirado por ter só 2 *. Atendimento excelente. Pequeno almoço muito bom. Excelente localização , entre Lisboa e Cascais. Quarto excelente com boas áreas é um excelente chuveiro coisa que eu aprecio. Ideal para passagem em negócios, uma ou duas noites.

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig

We are thrilled with our stay at Tivoli Palacio in Sintra. We arrived on a Saturday and enjoyed a lovely meal in the dining room with fresh and expertly prepared food and a beautiful plating. The Sunday morning breakfast buffet was outstanding and one of the most beautiful presentations that we have seen anywhere. The fresh honeycomb was a real showstopper. We should have stayed 2 or 3 nights as there is too much to do in Sintra. The ladies at Guest Services were exceptional. The genuine warmth and sincere friendliness made us feel so welcome. All staff were top-notch and assisted us with an early taxi to the Sintra Palace and then held our luggage until our return. We do recommend that you take care to look for the hotel signs when you are less than 3 metres away, because many streets are 1-way and narrow. Definitely recommend staying in this piece of history!

I went there from 14 until 16 of January and I had an amazing experience. This hotel is so good, calm, comfortable, perfect for a good couple moments, has a good food, cleaning, location from Sintra City with so many castles and medieval era places to know. And what I have to say about the staff? OMG! Everybody is wonderful hosts! I just have to say THANK YOU SO MUCH for all! Keep going this way I really wanna to come back as soon is possible :)