Short-Staffed! DO NOT STAY HERE! I saw reviews as of 4 months ago so decided sure, why not stay here?! Boy was I wrong! Choose the Hampton Inn or Holiday Inn, as my relatives had a Much better experience than we did. Came into this tiny town for an event, and reserved 3 rooms a month in advance with my cc. When my party of 4 arrived at 6:20ishPM (well after check-in time of 4pm) the lady looked stressed and frantically stated ”let me see if we even have the rooms”. She left for roughly 10-15 mins then came back to state she only had 2 rooms- so two of us bunked together. Not the end of the world. Then stated the 3rd would be avail the next day. We get up to our rooms and actually only 1 of the 2 rooms was ready. The 2nd was still being cleaned for another 20 minutes. Then when the other room was ”ready” the bath tub had gross cloudy water clogged, which took all night to drain. The next morning we checked with front desk to ensure the 3rd room would still be available today, and was told yes, I'd be ready, however when I arrived after 4pm to officially check in we were told they had no idea about us checking into the 3rd room. At this point I had lost my patience. Also the key didn't work twice, making us have to come back down to the lobby to fix. I asked for a manager and the ”manager” who came over had a snarky passive aggressive attitude, and acted as if we were burdening her, rudely stating ”we're short-staffed” , no sincere apologies EVER GIVEN, then she proceeded to say ”why didn't you check in for the 3rd room yesterday, I have you as a no show, so you were charged”. Ummmm What?! lol Their rep stated it wasn't avail. Let's us use reason here, why would we check into 2 of 3 rooms... makes zero sense. She made us feel like she was doing us a favor and stated she would take off the charge. Uh duhhh... My goodness you better take it off. I'll spare the additional attitude and comments made by this hotel/leader of the hotel, but it wasn't pleasant nor managerial material at the very least. Perhaps She is the reason the hotel is short-staffed. Small town so I'm sure word travels here, that the manager is not anybody the people in town would like to work with. Plus the lack of customer service when we were inconvenienced was quite baffling. ADDITIONALLY: Called Marriot Customer service ON 6/26/2024 (super nice rep) and was told I'd get a response by regional within 3-5 business days, well it's about the 8th business day and No Response - what a joke. WILL SPREAD WORD AND NEVER GIVE MY MONEY TO MARRIOT AGAIN. Also to note, I paused before posting this review, allowing upper management to opportunity to rectify the experience but since no response I decided why not?!
6 Ulasan