Catalonia Playa Maroma - All Inclusive

El hotel es bueno y bonito, pero tiene una mala ubicación alejado de la ciudad. Se podría mejorar en la comida y ofrecer comida halal.

Catalonia Playa Maroma - The good, the bad and the ugly. Let's start with... The Good - Friendly, helpful staff! Everyone is super friendly and really goes out of their way to help you enjoy your stay (except for the woman at reception at the Mexican restaurant, she won't give you a table even if the restaurant is empty. Ask for her manager, and he will). Ok, a big list of Kudos. First, Leticia, our maid. She created special animals with the towels and left fresh flowers in our room everyday! See the photos below. She was wonderful. Consuelo at guest services near the pool really helped us out a whole bunch of times and is amazing. On our first night, when we arrived to our suite (the suites are double the size of an ordinary room and well worth the extra $), the air conditioning wasn't working. My wife called Consuelo and even though it was Saturday night at 10:30 pm, Consuelo sent up the service man Gustavo, and within fifteen minutes, he had it fixed! Next, Juan at luggage services is super helpful and friendly. That also goes for all the staff at BLoved restaurant (the special ocean front restaurant for "Privileged" guests. Get the Privileges' package! It is so worth it. The special area with a waiter on the beach is great, but mostly get it for the restaurant). The BLoved restaurant has the best food by far (and we tried every restaurant). Jorge (George), the chef, has trained and cooked in Korea and Japan for years and really has his menu glowing at BLoved. The food was always delicious! Quirino is an awesome waiter and very kind. Great guy! Janeth at BLoved is also so kind and friendly and helpful. Diana at the Italian restaurant is super great and so are all the entertainment staff. The shows (9:30 every night) are actually really good! They have their own entertainment staff, musicians and choreographer and create their own spectacles. The Mexican night and Boogie show were really fun and entertaining. Oh, and lastly, the beach and the Carribean sea! Fabulous! Playa Maroma is truly one of the best beaches in Mexico. The Bad - All the restaurants except for BLoved and the Spanish restaurant. Well, the Mexican restaurant wasn't that bad, just ok, but for a resort that caters to Italians (tons of Italian tourists there), the Italian restaurant food is horrible. The chicken is dry, the pasta is soggy and the desserts are horrible. Go to the Spanish restaurant for dessert. The beef was terrible at the Grill. The filet mignon was chewy as was the ***** loin. And at the Japanese restaurant, the sushi is some of the worst I have ever had. Go to BLoved for the tiradito and raw salmon instead. Also bad is the walk from the Lobby/Buffet to the beach... It is super long! We only ate once at the buffet, just to try it for lunch, and it was nothing special. So, get the Privileges package so you can eat at the ocean everyday, and try to get a room in Unit #6, closest to the beach. We did, and it was great not having to walk the half a km from Unit #1

Insects in food and in the room . Beware if you bring your family. Pretty bad hygiene and buffet is extremely small in terms of options for the price we paid $4600 for this experience - not worth it. Drinks are watered down too. Please spend your money somewhere else.

Beach: the most beautiful beach I’ve ever seen. If you care about the beach come here! Also the servers at the beach are super nice and attentive. Angel and Alejandro were amazing and made our trip super relaxing! However I really wish they were more keen on telling people to not smoke on the beach. It was really bothersome when people were lighting cigarettes and there were kids around! Food: the buffet food tastes stale, but the food at the resutrants, especially beloved is so amazing. I’m a little sad tho because the last time I came here they had really yummy taco, a crepe station and an ice cream station and now they only have a creape station. But overall all the food is super good, expect the buffet. Rooms: the newly renovated rooms are really nice. We had the romance superior. However it smelled a little like mildew when we first revised but then it went away. Staff, activities and atmosphere: this is a quieter family friendly resort. The kids are super well behaved tho and it isn’t annoying at all. I really enjoy how quiet it is here at night, no big parties or drunk people is what I prefer. However if you’re here for night life this is not the resort for you. Additionally if you only speak English and like activities this place is not for you as the activities are in Spanish. However, you’ll have no issues ordering food or communicating in English as most staff speak English! Also in my opinion upgrading to privileged is 100% worth it!

Caters to French. All pool activities are French. All bar / night club activities were in French. It was difficult to get English. Barely heard Spanish….made the resort feel like we were in France instead of Mexico. The smoking is also hard to get away from even inside the hotel. The designated smoking areas are too close to where food or services are offered. The wait at the restaurants was insane. At least an hr. The food was bland. The worst was the French stuff The hotel should advertise that it caters to French. I would have chosen to go somewhere more authentic. Sitting at the pool was horrible Just here yelling in French the entire time 🤣

Had a wonderful time taking my wife, children, sister-in-law and her boyfriend, and my mother and father in law. Beautiful beach, something for all ages, kind staff. I also visited the spa and I highly recommend the deep tissue massage by Liliana!