Hotel berhampiran xcaret, Solidaridad

one of the best hotel I have stayed, you have everything like 12 restaurants to eat and the pools and the place to do kayak and be on the ocean pools ara amazing its a nice resort with everything you can dream, amazing views and the restaurant the mercado san juan its amazing for breakfast its food all around Mexico you need a week to see the whole hotel, plus you have acces to all the parks of Xcaret we try the xenses and Xcaret at night its nice, everything for all the family better than the disneys resorts I think its one of the top 10 best hotels in the world, it has something for all kind of taste, from privacy to a lot of places for socialize. I will comeback again for longer stay its worth it.

The food, experiences, and views were incredible, though the service was just okay. Be sure to book experiences well in advance—we missed out on the cenotes dinner despite reserving a month ahead. This dinner was our main reason for choosing the hotel, yet staff informed us it wasn't available. To make matters worse, another experience was canceled without notification, causing us to wake up unnecessarily early and ruining our day.

The hotel and all the experience was terrible. The food in the buffet is pretty much the same everyday and the quality is really low. There are not enough sunshades for all the guests in the hotel. One day, we left our towels on the sunbed, when we came back 30 minutes later they were gone and the staff told us that they ran out of beach towels. We lost our sunbeds and towels and we had to leave the pool because there weren’t any seats left. The staff doesn’t care about the hotel guests. The golf cars that are supposed to give you rides in the resort refused to take us like 90% of the time. The hotel concierge feels like a huge scammer. We asked if we could get a ride to the main gates of the resort and they refused to take us with the golf cars and said that we could call a taxi for 5$ each way (all of this is to move inside of the resort area). Also, they try to scam you by paying 50$ to go to playa del carmen, wich is like 15 minutes away. It’s a complete joke. Even for the price I don’t recommend this hotel to anyone.

The resort is absolutely beautiful, stunning actually, a mix of modern architecture and Tulum-inspired touches. Both of our rooms were light and airy, giving spa vibes. The beach is perfectly white, uncrowded and quiet (re: no one trying to sell you anything). Another pro was that the service was outstanding. From housekeeping to the poolside staff, everyone was lovely and attentive. Even over Thanksgiving week, it did not feel crowded and there were plenty of employees to meet our every need. Although we had a wonderful time, there were several cons that may prevent us from going back. While we really enjoyed the peace and quiet, we felt quite isolated from sightseeing, sundries, and snacks. The first day we taxied to town just to get cream for our in-room coffee ($10 coffees at the pool bar) and snacks because every restaurant felt like fine dining (at least the price was), and sometimes you just want low-brow. Our cheapest meals were our poolside lunches for $200+/- (4 adults, quesadillas and guacamole and Diet Pepsis, no alcohol). We ended up cancelling all of our dinners onsite and taxied to town to enjoy local sights and food. Similarly, we were shocked to learn the resort holds $300 per person per day for incidentals. After seeing the food and alcohol prices, I suppose we could have gotten there but holding $9600K is crazy. The woman next to us at check-in paid the same for her two and four year olds. And, this policy is NOT anywhere on the site or in our reservation. This really irked us.

Безумно красивый отель. Номера восхитительные. Сервис , пляж все идеально

Perfect! Nice place and service!

This review is long overdue, but we visited Secrets Maroma for the 3rd time in May. Once again this beautiful resort did not disappoint and keeps proving why we keep going back. This time we brought my brother in law and sister in law and they absolutely loved every minute of our trip. The rooms and grounds are as beautiful as ever. Everyone works so hard to keep it clean. One of the best things was seeing staff that was still here from our last trip 5 years ago. It was like going home to see old friends. Upon arrival we were greeted with a familiar smile by Daniel who handed us our cool towel and took care of our bags. Check in was very simple and we got to see another friend Paola who is now working in the front offices. While we were waiting for our rooms to be ready we went for lunch at Seaside and walked around the property. By the time we finished our rooms were ready and Vertiz our building concierge made sure we had everything we needed. Throughout the entire week Vertiz always checked on us and happily gave us anything we had asked for. Each morning we had no problem getting chairs by the pool and the concierges there were always helpful with getting setup. This is where we saw another familiar face, Bramdon. Always great to see him and meet his coworkers Francisco and Manny who always made sure we had our chairs and towels. We also had some great pool servers such as Alberto and Einar. The beach had some seagrass but they worked so hard from very early in the morning to clean it up. Now onto the food. Every meal we had was great and I could not say anything bad about any of the restaurants. The servers and managers at the restaurants are always checking to make sure everything is perfect. There are so many but a few we have to mention are Alba, Estela, Carlos, David at Seaside Grill and Juan the chef at Seaside for our special lunch he prepared with Alba on our last day, Pablo at Bordeaux, Alejandro, Lucio and Josua at Market Cafe, Luis the teppanyaki chef at Himitsu. Last but not least was the Entertainment Staff. They were so much fun and we got involved in so many of the activities because of them. Stephanie, Sebastian, Oscar, Sandy, David, Asdrubal, Memo and Matias thank you for making our trip extra special. So sad when you have to leave this wonderful resort but we will definitely be back.

Our stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.

Overall we enjoyed our stay here. We came for a friend's wedding in October 2021, and will keep out wedding-specific items for this review. There are many activities in the complex, but we came to see friends, hang by the pool, eat and drink. Overall this fit the criteria. During this time, it was still very humid, but perfect for being in the pool (not necessarily a wedding outfit!) Room service is convenient, but not always fast, especially late at night. I think 2 hours+ one evening for us. The room service food was better than some of the restaurants in my opinion. We didn't go on the beach other than for a pre-wedding party. They go through COVID testing when you check in.