Hotel berhampiran Buranda Station, South Brisbane

Stayed here for 7 nights at the beginning of April. Check in was quick and although we requested a quiet room, we were sadly given a room that faced onto a road and the helipad of the children’s hospital. So, the room was rather noisy from the traffic and from helicopter landing and taking off at night. Even with ear plugs on I could still hear the traffic. Room: Room 714 was very clean, it seems the Australian standards of cleanliness is much higher and better than at our previous Marriott stays in Cardiff, Wales and in Edinburgh, Scotland. Housekeeping at this hotel is very thorough at cleaning, as we didn’t feel any dust on the surfaces. My partner is blind and the first thing he does is touch the surfaces to get to know the layout of the room and he was impressed that tables, chairs & walls didn’t feel dusty. The housekeeping ladies always provided us with fresh towels and 2 bottles of water daily, as well as change the bed linen when requested. These ladies (day as well as evening housekeeping) are all lovely and friendly, requests for extra toilet paper, tissues, even slippers, toothbrush and toothpaste were promptly supplied with a smile. The housekeeping team at this hotel should be commended for keeping rooms/bathroom clean to a high standard. Reception: The ladies at reception Jess and other lady (who doesn’t wear a name badge) are efficient when checking people in however, they were not so friendly once you’ve checked in, they both came across as cold, sourpusses. Every day we went past reception and these 2 ladies never smiled or said hello. Once we initiated a hello and got a forced response. The male reception staff at night and on the days when the ladies were off are much better as they always greeted people as they walked past reception. Location: This hotel is perfectly located as it is close to all the restaurants in the Southbank and there’s lots to choose from. It is also about 2 mins walk to Goodwill bridge which connects to the Botanical Gardens. From this hotel everything is within walking distance, we walked to Queen Street shopping mall daily and it took us about 10 mins via Southbank parklands and crossing the bridge. We are not super fast walkers but we found everything in close proximity to this hotel. We will definitely stay at this hotel again when we return to Australia next year.

Fantastic location. Service was amazing, with shout out to staff - Exec Chef James, F&B Operations Manager, Gareth, Christine from the Signature Restaurant just to name a few who made our stay amazing and went the extra mile. In fact all the staff we met were really helpful, attentive and happy. Recommend the upstairs pool, the terrace bar for cocktails. Book it, a perfect escape…leave the kids at home.

Travelling to BNE every 15 days and I used to stay in the CDB, even when attending some conferences in BCEC. Due to a last minute booking, I ended-up at the Novotel few months ago, and this place is officially my new HOME when in town. Clean and tidy very modern quiet rooms, 100m walk from exhibitions halls (thanks to a shortcut at the back), with a 24/7 accessible parking (you can get in and out easily), this place is super convenient. You are just next door to all what Southbank has to offer and a short walk distance (or scooter ride) to the CDB (pedestrian bridge over the river) Staff are young and efficient, smiling all day. ACCOR Motto btw. Last but no least, you stay far from the noisy students/backpackers nightlife + trains / highway of downtown. After all, even if you are in Bris-Vegas, you came here for a rest!

The after hours check-in is terrible. I had to phone to get a code to get into the reception area. Then my reservation coded didn't work and had to call again. Then I realise that I need a physical ID to scan to complete the check in, which I didn't have. Luckily the person I was on the phone with could help move the check in forward, which was another 3-4 steps. When I got to my room there were marks on the walls, the couch is heavily stained, as were some places on the carpet. The cleaning job was average. The only good things about this place are the location and the bed was comfortable.

Fantastic stay at the Atlas. Great location, clean and confortable.

We had a really nice stay in this service apartment. Very clean, nice staff assistant, very new and well furnished.

Be aware - if you stay here and need assistance, you won't get it. Worst customer service I've ever had. Check in was fine, the man at the desk was very nice. The apartment was a good size. But, Queen bed was just two beds pushed together with sheets over the top (so a dip in the middle, not a real queen bed). We went out for the day and came back around 8.30pm. Then we sat down and the three smoke alarms in the apartment went off. No idea why - we won't smoke, weren't cooking anything, they just set off. We managed to turn them off. Then it happened again 10minutes later. This time it took about 10 minutes to turn them off. There were peopl e in the hallway trying to see what was going on. My 4 year old son (being tested for ASD so very sensitive to noise) and 7 year old daughter were distraught at the loud noises and both were crying. I called the assistance line and had the worse customer service of my life. I called and explained and she said 'so what's the issue, just the noise?'. 3 alarms all going off at once getting louder, so yes, of course that's the issue. Then She said she was going to call maintenance. I was on hold for a couple of minutes and she came back and said, word for word 'I'm going to be real with you, maintenance isn't coming because they're at leat 4-6 hours away so theres nothing we can do'. I asked if I'm meant to stay here with alarms repeatedly going off and she told me to 'just take out the batteries'. 1- that's illegal, 2 - they're hardwired. I said I need a refund to go find somehwere else to stay, she said its not up to her. The entire conversation was just her saying 'theres nothing I can do im not on site im just reservations'. so why is that the 'help' line? They went off AGAIN, thankfully for the last time. But to be told that we can't get help, and to take out the batteries of fire alarms when we have kids in the building, is horrendous. The man at checkout was very apologetic.

Stayed in a one bedroom apartment. It was very large and clean. There is a lounge area and kitchen separate to the bedroom and bathroom. I also had a very large balcony. The furniture is a bit dated, but it's all clean and in good condition. There is no servicing of the room during a stay so ration your toiletries and the like. Reception is only available limited hours and not outside business hours. Overall a good base for a work trip to Sydney.

Fantastic - really great location, near the convention centre, the ferry and shopping area. Very modern and clean, great to have a place to make a piece of toast and cup of tea in the morning. Would highly recommend to anyone staying more than a few days in Brisbane.

Wasn’t planning on staying here, but was bumped to this accomodation at the last minute by Clix. So a bit disappointed as we were staying at one of their other buildings which was closer to restaurants etc and had a better pool. The apartment was clean and looked out over the hills and river, the bed was comfortable. Could have done with more kitchen utensils like a baking tray for starters. Stove had a wok burner but no wok or fry pan. Tiny wash basin with no side bench so had to put stuff on floor. Shower door handle had coroded and needs replacing. Disappointed in the pool, even though technically out doors it was all under cover thus no sun light so a bit chilly as it acted as a wind tunnel. Also was on 22nd floor and could still hear trains that ran past building.