Hotel berhampiran Samlesbury Hall, South Ribble District

Arrived for a one night stay for a planned trip to Blackpool. On arrival the car park is situated up a steep ramp only room for one vehicle to either drive up or down. The car park is approx 15-20 spaces with concrete posts everywhere, parking was a complete nigh**are and was chargeable. The food was substandard items missing due to running out of stock. Breakfast was not much better not enough plates not enough glasses had to keep asking for basic items to be provided, the whole catering experience was shoddy. Fresh orange juice tasted like water asked if there was a problem with the machine and was told they didn’t know. Staff looked absolutely miserable no enthusiasm at all just lacking in any sense of them actually wanting to be there..customer service lacking. Terrible smell on the corridor almost like a vomit smell and a guy walking round spraying air freshener constantly. Seemed to be a lot of families living there either moved in due to local housing issues etc people walking into the bar area in their pjs. Would not stay again and would not recommend

I like this hotel and have stayed here a few times. It is well located near Blackburn just off the M65 at junction 5. The on site pub is nice and there are also numerous places nearby where you can socialise and eat and drink. The room is of a high standard and modern, the bathroom is more than adequate for shaving or doing makeup properly. The room was warm and comfortable even though it was quite cold outside. Check-in is straight forward and handled in the adjoining pub. Once you have checked in your key card gives you access into the hotel accommodation. There is a night porter available when the pub is closed but you won't see staff in the hotel accomodation apart from housekeepers in the morning so it's useful if a little discretion is required.

When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access. We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims. We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer. The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak? The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place? We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped. The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness. Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets. In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well. The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish. Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.

Excellent all round!

The hotel is not really in Chorley, being located to the south west and some distance, from Chorley. It is situated on a motorway service area which is only accessible from the northbound M6. Exit is onto the northbound M6 too. This means that you have a rather long trek along the motorway if you are intending to access local amenities - or CHORLEY. It's fine as a stopover if you are actually travelling north on the M6. The hotel required more information at check-in the most do these days and they insist on you registering a debit/credit card at reception for a room deposit. No money is taken unless you damage something but they have carte blanche to take money and argue with you later should they so choose. Very few (none in my recent experience) hotels take such measures these days. In the era of fraud and identity theft it is never ideal to hand over information of any kind. The room was very comfortable and well appointed but the shower was very slippery. There were notices in the bathroom but some effort to make the bathroom less hazardous would be more useful. Overall there are better alternatives locally that do not require card details and are much easier to get to by car, and indeed public transport or cycle. Go elsewhere for the same standard of accomodation without the hassle.

I recently had the pleasure of staying at the Holiday Inn Express Wigan and was thoroughly impressed with my experience. From the moment I arrived, I was greeted with warm and friendly service from the staff. The room itself was clean, comfortable, and well-appointed with all the amenities I needed for a pleasant stay. The bed was comfortable, the shower was hot, and the Wi-Fi was fast and reliable. The hotel also offers a complimentary breakfast each morning, which was a great way to start the day. The selection of food was impressive, with a variety of hot and cold options to choose from. The location of the hotel is also excellent, with easy access to the town center and nearby attractions. Plus, the ample on-site parking made it easy to come and go as I pleased. Overall, I highly recommend the Holiday Inn Express Wigan to anyone looking for a comfortable and convenient place to stay in the area. The staff, accommodations, and location all exceeded my expectations, and I look forward to staying here again in the future.

We have just returned home after a three night stay at Astley Bank. On arrival, we were pleased enough with our room even though it looked a bit dated and tired. Friends joined us for dinner in the restaurant that evening and the food was good. On our first morning, we had breakfast in a small side room where we had the choice of fruit, yoghurt, pastries and a cooked choice from the A la Carte menu. All very nice. We had been informed their was a wedding that evening but as our room was on the second floor we weren't at all bothered by the noise and had a good night's sleep. Our main issues are around breakfast on the second day. Because of the wedding party, breakfast was a buffet in the restaurant. Also, on our last morning breakfast was again served as a buffet in the restaurant. On both days we were told to leave the restaurant at 9.30 sharp as the staff needed to prepare for lunchtime guests. We were also told there were no more pastries left as they had all been eaten. Astley Bank is a four star hotel but from our experience on the last two mornings, breakfast was not a four star event. We should have been informed that the A la Carte menu would not be available and, in our view, offered a refund. Our other issue was the over the bath shower in our bathroom. The water came out little more than a dribble, again, not what you expect from a four star hotel. The majority of the staff were very pleasant, with a ready greeting and smile. Mainly because of the issue over breakfast, we would have to think hard as to whether we would return. Any changes from what one might expect should be clearly explained upon booking.

Very clean, room cosy and spacious, friendly staff, honestly I can’t fault it. I checked out early so I didn’t have any breakfast but I had a lovely stay. I definitely recommend it and will be back!

整體不錯，但沒有洗衣機，廚房也沒有餐桌，最為總統套房有所遺憾了。