Hotel berhampiran Tanger Outlet Southaven, Southaven

Hotel yang bagus, lokasi yang baik dan sangat bersih

We reserved this hotel to host a small seminar. We also booked a couple guest rooms. The event space we reserved was presented as having a capacity of 60 people. We asked to have catering for 55 people. When we arrived to set up, the sales event manager was not onsite. We then discovered this room they had us in had a maximum capacity of 40 (there was a sign on the wall). It was TINY. They had about 50 chairs CRAMMED into this room. There was barely space to turn around (let alone social distance). Next we discovered that while we had paid for them to provide a paper flip chart, they did not provide it and no one was around to address that issue. We worked around it. Then we turn on the projector (because we were going to show a PowerPoint and some videos, etc.) and the projector bulb is not working properly. It colored everything we put on the screen in a bright neon yellow tint. At this point, suffice to say, we were mortified and having our seminar attendees see that state of all of this. Then comes the loud 21st birthday party in the room next door to ours. Our event was scheduled to end at 5:30. The party started at 5:00 sharp and the club music was so loud our guests could barely hear us over the music. Basically everything this venue could have done to screw up our event, they did. If you have something important going on, do not rent space from this place!

Home2 Suites Southaven is a great hotel to stay. The hotel is in a great location. The hotel is surrounded by lots of shopping and lots of restaurants. The hotel is located off the highway and accessible to all of your needs.

I stayed at this hotel with my daughter last weekend 7/29. We were really tired when we arrived and went straight to bed. The next morning I realized some major issues and talked to the front office about it. I even sent videos and pictures to the Custodial manager that was on duty. She was very apologetic & so was the lady working the front desk. But when the manager, I think his name was Corey, came out…. HIS ATTITUDE WAS HORRIBLE. As a matter of fact, I didn’t know he was the manager earlier when I saw him walked in, but when I said “Good Morning” he just kept walking. So maybe he was having a bad day.. REGARDLESS, that’s not my fault. He offered to give me some points, but for the issue I had, that just didn’t suffice at all!! He made no efforts to do anything else even after I expressed the fact that I wasn’t pleased. And I said it in a nice way, but I received Nothing but a BAD ATTITUDE in return!! I’m not sharing the video on here, only because the Breakfast Lady was outstanding.. and the front desk worker was a sweetheart….. But that manager was the WORST 👎🏾

Keluarga saya & saya suka hotel ini! Perkhidmatan yang sangat bersih, sempurna, & lokasi yang hebat. Pasti akan membuat tempahan di sini lagi!

This was the worst Marriott stay ever. The pictures look nice but I’m person it was extremely small. There’s no restaurant. The front TV buttons and remote barely worked. The sofa bed is not a double and very thin, found a goldfish underneath the mattress. The bathroom was picked up but not clean, the toilet paper was left from previous guest an only one extra roll was left to replace it. The bed sheets were not washed, there was static when moving them, the pillow cases were wrinkled and stained. I will be emailing corporate but this property is a disgrace to the Marriott name. Front Night staff and Night kitchen person was very nice, helpful and respectful so they’re not to blame. I will never stay here again with my money

I had a girl's weekend planned with family . I booked a suite so we would have plenty of room. When I arrived, I was told that they didn't have my reservation. I had received an email confirmation the day before so I showed that to the desk clerk. She said she still didn't have a reservation for me. I gave her the confirmation number again and she said, ”I told you we DON'T have a reservation for you!” I stated that you do and again gave her all the information. She then said my reservation had been canceled because my credit card didn't go through. When I asked what credit card, I then realized that the card had been compromised a few months ago and reissued. The compromised card was the card on file with my HIG rewards. Didn't even think about changing it on my profile.) I then asked why I wasn't contacted and she said she wasn't on duty and had no idea. I again stated that I couldn't believe my room was canceled without notifying me. She got an attitude at that time and said she told me that it wasn't her. I then asked if the suite I booked was available. She said no. I asked what was available. She said a double. I asked how much. It was $80 more than the suite I had booked. I stated that that didn't seem fair. She then got an attitude and let's just say that she definitely needs a course on how to provide ”good customer service.” If her attitude represented the attitude of others that worked there, I'm happy that my reservation was canceled. After that encounter, I left and went to a Hilton property, which I should have done in the beginning. They were extremely nice. Gave me a discounted rate because of everything that had happened. Shame on you Holiday Inn for not being more customer friendly. Shame on you for not contacting me before you canceled my room. I would have happily supplied you the new card #. Instead I was treated horribly by a desk clerk.