Hotel berhampiran Southington Center, Southington

Upon checking in to the hotel everything seemed fine. However, there was NO HOT WATER for our entire stay!! 7/18-7/21/24. This was not an isolated incident; it was a common conversation with several families in the hotel. There was no hot water in the sink or the shower...not even at 2am. The manager on duty and desk staff had no way to address the issue. They insisted they called the GM, he was aware, the weekend is his day off and will respond to everyone on Monday. There is also a SECURITY issue at this hotel! Homeless people sleeping in the parking lot, a car was stolen as the person checked in, and the meeting room door that opened to the back patio was unlocked throughout the weekend. The manager has zero sense of customer service! He did not respond until Friday and for the most part claims we are lying about the hot water issue. The management company (Jamsan Management as not responded to the two emails that were sent) and quite honestly Marriott as also dropped the ball with zero resolution. I am fairly easy going and understand at times things may fall short of the expectations but, this is unacceptable. The manager's response is even more unacceptable. It may be centrally located, or the location may be easily accessible but, DO NOT STAY AT THIS HOTEL!!!

Manager was amazing. Upgraded my partner and I - also allowed us to stay in the same room even when we booked (another night) a different kind of room. Excellent breakfast. Great hotel, staff, and amenities.

Unfortunately even after double checking the pool was open it was closed when we arrived for a broken pump or something. Very quiet hotel with great staff right on the Berlin turnpike.

Just about everything about my experience here was bad. When I got to the room it had a dirty feel to it where I didn't feel comfortable walking around without my socks on. Some of the towels in the bathroom were also dirty when I arrived. The front panel on one of the dressers was not attached properly and fell off when I tried to use it. The hotel advertised a light breakfast but there was no food whatsoever in the morning. On 2 separate occasions during my 3 night stay, my key card was non-functional and I had to get a new one. The internet worked fine the first night but after that I was getting warnings saying the network was not secure and eventually it stopped working all together. I will go out of my way not to stay at this hotel again if I am ever back in the area.

The Hampton Inn in Farmington is lovely. It is clean, the staff is friendly, we felt safe during our stay, well lit parking, various breakfast options, although I would have liked to see non dairy milks for coffee/tea/cereal. Kudos to Jay at the front desk, he's professional, friendly and courteous. Thank you for a safe stay.

The hotel itself was pleasent. The front Desk Clerks and Management were accommodating. I stayed here 3 other times before, as for many years in the past for 2 overnight stays. Including this stay June 2024. This was the issue. The restaurant staff received a ton of money for preparing 2 meals during the stay. Breakfast and a fine prime rib or chicken dinner. It was the prime rib dinner that I didn't get a chance to enjoy due to the bkantent lie by the kitchen staff. From the Kitchen Manager to the cooks (they are not chefs), kept on telling me , they will prepare a certain dressing (French) due to allergies. After going in and explaining about the allergy 1 hour prior to meal, they the head cook, and manager that my request would be honored. Lie number #1. 30 min before meal time, it was stated, request was ”being worked on'. Lie #2. Wait staff notified and bought it to the kitchen, 'it will be right out with the bread, Lie #3. Meal time, no dressing. Wait staff came out, ”the cooks will not make it for you, it's not required for them to do that”. After 1 hour to inform the kitchen staff, now it's a flat NO. The kitchen staff received a visit. One Lie after another. They still are lying about my simple request. Not honoring a request is one issue, lying and stringing a customer along, for over an hour, is another. I was now banned from returning to my table even to have an expensive meal that was prepaid for. Frustrations level grew high. One lie after another. NO meal that whole evening and NO Integrity within the kitchen Staff. This is pathetic. A simple request due to allergies, for a function, as I am a disabled combat veteran. Only to have'd paid for a meal, I couldn't have due to the false pretenses and the lack of caring to a paying customer. This deserves better treatment to a 22 year disabled Naval Veteran.

還可以。早餐一般。給孩子預訂的，好處是超過18歲就可以自己辦理入住，不需要大人陪同，預訂之前看到一些不太好的評價，有些擔心，但是沒有辦法，美國大部分酒店都要求21歲以上才能自己辦理入住。但是孩子說還可以。

Short, 2-night stay for a family event in the area. Checked in Friday evening and went to our room to find a very noisy group of youngsters, part of a traveling hockey team, in the room next door. I returned to the desk and Kayden took care of us with an upgrade to a room on a quieter floor, away from the noise. Thank you! Breakfast at this location is ho-hum, definitely not what it was pre-COVID. Fewer selections and the same hot entrees every day. But my biggest gripe is the lack of housekeeping services for short stays. Apparently they’re only servicing rooms every second day so if you’re only staying two nights you don’t get any service. This is not what one would expect from a so-called full-service hotel and it will definitely affect my choice of where to stay next time we’re in the Wallingford area.

環境和性價比在東北地區算很好了，淡季 1000 左右周末人多可能漲到 1800 左右，早餐好吃環境幽美適合自駕游，但注意需要有車。周圍公園瀑布開車可達