Hotel Southlake dengan Sarapan

The Hotel Southlake needs to pay more attention to detail. When we checked in, we were told that the rooms wouldn’t be made up unless we requested it daily. I said I didn’t want to have to ask daily: I just wanted my room made up every day. So I said I wanted the room made up daily. On the first day, the room was made up. But on the second, it wasn’t, and I didn’t get back until 8PM, so by then, of course, it was too late for them to do anything about it. This is ridiculous: people who stay in hotels want their rooms made up daily, and they should not have to ask for that basic amenity or run the risk that they do ask and have their request forgotten about. The iron in our room had a strange sticky substance on it that I didn’t notice until I had it heated up and was pressing a shirt. I got this weird goop on my shirt, which I had to toss into a laundry bag and not wear. I took the iron to the front desk and told them it had a strange substance on it and that I wanted a new iron to be left in the room. When I returned some hours later, what did I find? The same iron, with most but by no means all of the strange goop cleaned off it. They couldn’t have found another iron, a clean one? I’ll stay somewhere else next time.

Great hotel! Located in a nice and clean area. We were able to access all that we needed

Power went out during stay at this hotel. It would have been nice to have been notified in some way of this rather than being surprised to enter into a dark hallway and having to carry out luggages and bags down 4 flights of stairs. Would have been nice to have been comped for inconvenience. The room itself was nice and clean however.

該住宿設施現代化，員工友好熱情，服務周到高效，房間乾淨舒適，設施齊全，早餐美味，價格很合理，推薦很推薦