Hotel Jakarta dengan Spa

I recently had the pleasure of staying at Shangri-La Jakarta, and it was an exceptional experience from start to finish. I stayed in a spacious balcony suite on the 29th floor, which offered stunning views of Jakarta. The suite was beautifully appointed, combining elegant design with modern luxury and every amenity one could wish for. It was the perfect place to relax and enjoy what Jakarta has on offer. The Horizon Club was a real highlight. The cocktails were outstanding, and the atmosphere made evening drinks a memorable experience. A special thank you to Mr Markus Christ and his wonderful team for their warm hospitality. Their professionalism, attention to detail, and genuine friendliness made me feel truly welcome throughout my stay. The hotel has everything you could ask for, including excellent dining options and a fantastic bar featuring live music, creating the perfect atmosphere to unwind in the evenings. Shangri-La Jakarta delivers five-star luxury with impeccable service. I highly recommend it to anyone visiting Jakarta, whether for business or leisure, and I look forward to returning.

Had a great stay overall. The staff are very accommodating, friendly, and professional—they made the experience smooth from check-in to check-out. The room was clean, spacious, and comfortable, with plenty of space to move around and manage luggage easily. A good option if you prefer bigger rooms compared to newer compact hotels. Location is very convenient, especially being near Kota Kasablanka mall, with lots of dining and shopping options just a short walk away. Breakfast was average—decent variety but nothing particularly standout. Overall, a comfortable and convenient stay with great service. Would consider staying here again.

Not that recommended if you looking for a 5 star hotel standards. Staffs are friendly, but the room doesn't looks like the photos it shows. My room's lights are quite dark, and beside the roadside. So even is at 12am still quite noisy from the outside. And the plugs beside the bed both have issue, so I have to inform the team. For the telephone, I couldn't call the team, they said probably technician problem, so come and fixed it. But after checking it said because I didn't press 0 first. I think it would be great if on the phone they can paste an instruction sticker better. The light in the toilet also quite dark, it is hard for a lady to do the makeup since light is not enough and there's no additional small mirror that can zoom in see the details type. The location is great, you can walk over to plaza indo and grand indo. Staffs are friendly and helpful also. But overall quality needs to improve if looking for 5 stars standards.

Good facilities for fitness center, swimming with cold and warm indoor pool. Breakfast is decent with combination of asian and western food.

We spent 4 nights here at this hotel. The location is great, foods are around the corner as well as a mini market. The hotel service are reception are excellent. The room is clean and spacious. The room is a little outdated, but still good and didn't spoil our stay. The gym is good with all the machines you need. The pool is decent size. Our stay at this hotel was very good and we'll certainly stay here again in the near future.

A mixed bag of feelings here. I thought I was feeling lucky when they told me at check-in that I was getting a complimentary upgrade (to Deluxe) Unfortunately I was plagued with a number of recurrent issues. The room itself is very nice (311), best thing about it was the bed and the views into the city by the window. With that said, it did have a number of issues, so it was not the finished article in my mind (the safe locked without instructions, the wooden ***** on the floor coming off making me trip, the kettle malfunctioning, not hot water on the basin, so had to use the kettle to shave daily) When I arrived, it had not been fully cleaned (see pictures) All of these were actually minor issues vs. other stuff I experienced, I didn't make much of it as I was getting an upgrade. The problems came a few days later when it started raining, and suddenly I was getting sore throats in the room with the temp marking almost 25c and the air con off. I had to take mucolytics and anti-flu tablets cause I was getting a bad cold there. I was wondering if the air conduct were releasing bad spores into the air because it was so tatty (pictures attached) So with no heating, I got cold there with 27c outside, I find this very very strange. But the much bigger problem was a few days later when I was hearing massive thumps, bangs and wall stomping from the room right above me, they had placed a family with 4 kids on top of me and it went on at all times in the evening. It got so bad that I requested a change of room, and surprise, they gave me a really REALLY bad downgrade to the 17th floor in a much smaller room, on a really grotty floor that looked like a 2 star highway motel. I thought maybe they were penalising me. The staff at reception told me the next day the people checked out, but the same noises continued another 2 days, so they lied to me or they placed another family with noisy children. The floor on top is super thin. You can hear anyone walking as if they re stomping on it.It will drive you crazy. I also heard people next door hammering something at 1 am in the morning for two nights straight. This hotel has big structural problems. I don't pay $520 to get tortured, it felt like it at some point. On a separate note, the breakfast service was more like a brunch, very varied and many choices (except for meat and fish that was very underwhelming) They had a temp control management problem, there were mornings when I touched the trays and they were at room temp. Also the plates for the hot section are not heated, so that with the powerful air con overhead translated into your hot food going lukewarm almost immediately, which makes it taste disgusting. It was only the last 2 or 3 days when I started placing my plates on the griddle for a few mins with the staff's permission, when I could finally start eating hot food. Due to this, I was getting ”stomach runs” every single day after breakfast, except for two days. This is a breach of H&S So there are several issues that affected my health here. The restaurant and cafe in the evening had some good meals. The Mexican had some Western tucker that I enjoyed, my last meal (Mexican enchiladas) was underwhelming, felt like cantine food that was microwaved and badly, because I had to send it back for being lukewarm. Overall I cannot recommend this hotel due to numerous health problems I suffered. I also discovered that if it weren't for the upgrade, I would have been given a horrible room like the one I saw quite possibly.(the room I received cost almost $1000 for two weeks, still very overpriced) This wasn't cheap, and I feel it was so expensive for what it was. Definitely not a 4 star, a 3 star is more befitting. The staff was mostly corteous, And premises are up to standard only in places. The gym was very nice. The pool area nice with some views, if only a little tiny..

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Ulasan: Penginapan Hotel 5 Bintang – Pengalaman Bercampur. Saya baru-baru ini menginap di hotel 5 bintang ini Ogos 2025, yang, walaupun kemegahannya, menunjukkan usianya pada usia hampir sedekad. Hartanah ini mengekalkan daya tarikan yang elegan, tetapi beberapa aspek membuatkan saya bercampur-baur. Bilik dan Kebersihan: Bilik ini sangat luas, tarikan utama penginapan, dengan hiasan yang agak lama dan ruang yang luas untuk berehat. Walau bagaimanapun, kebersihan adalah sederhana pada tahap terbaik. Walaupun permukaannya kelihatan kemas, terdapat tanda-tanda haus yang ketara, dan bau asap rokok yang meresap adalah kelemahan utama. Saya secara khusus telah meminta bilik bebas rokok melalui Trip.com dan mengulanginya semasa daftar masuk, tetapi dimaklumkan bahawa tiada bilik larangan merokok tersedia. Sebagai isyarat, kakitangan menaik taraf saya ke bilik tingkat yang lebih tinggi, yang saya hargai, tetapi bau rokok masih kuat, berlarutan di dalam bilik dan koridor hotel. Ini amat mengecewakan untuk hartanah 5 bintang. Isu Perkhidmatan: Untuk menangani bau asap, saya menghubungi perkhidmatan bilik untuk meminta penyegar udara. Selepas menunggu 30 minit tanpa penghantaran, saya terpaksa menelefon semula. Kali kedua, kakitangan menghantarnya dengan segera, yang sedikit membantu, tetapi pengalaman itu dirasakan tidak konsisten dengan penjenamaan mewah hotel. Kemudahan: Dari segi positif, sarapan pagi adalah luar biasa—pelbagai, gabungan masakan tempatan dan Antarabangsa. Kolam renang adalah satu lagi kemuncak, diselenggara dengan baik dan tempat yang santai untuk berehat dengan pemandangan indah dalaman dan luaran. Keseluruhan: Walaupun bilik yang luas, sarapan pagi yang hebat dan kolam renang yang menarik menjadi sorotan, bau rokok dan perkhidmatan yang tidak konsisten menjejaskan pengalaman. Untuk hotel 5 bintang, saya mengharapkan perhatian yang lebih baik terhadap kebersihan dan permintaan tetamu. Saya akan mengesyorkan hotel ini untuk kemudahannya tetapi menggesa pihak pengurusan untuk menangani isu merokok dan meningkatkan responsif perkhidmatan untuk benar-benar memenuhi piawaian 5 bintang. Penilaian: 3.5/5

Bilik udara di Jakarta agak sederhana, secara keseluruhannya OK. Secara keseluruhannya agak bersih, tetapi hiasannya sederhana. Terdapat sebuah masjid di sebelahnya yang memainkan muzik pembesar suara, dan bunyinya boleh diterima.

Swiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person. Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. . You can get much better hotel at lower price than this is my final conclusion