Hotel Jakarta dengan Spa

This hotel despite being a old hotel is still very well maintained. Staffs are well trained, speaks excellent English. Service was impeccable at breakfast. I am impressed at the service of 2 staffs at Satoo, a Mas Firman and Mbak Bunga. Excellent service This hotel deserves the moniker of grand old dame

Sebuah hotel yang hebat untuk menginap bersama anak-anak kecil. Concierge menaik taraf bilik kami kepada Grand Deluxe, yang baru diubah suai. Hidangan sarapan pagi yang lazat dengan pelbagai pilihan—mereka juga menyediakan aiskrim, yang disukai oleh anak saya dan tidak sabar menunggu setiap pagi. Kolam renang sangat mesra kanak-kanak, dan jakuzi adalah bonus yang bagus. Secara keseluruhan, ia adalah hotel yang indah dengan lokasi yang strategik berhampiran Pusat Beli-belah Kota Kasablanka. Kakitangannya hebat dan sangat ramah. Kami pasti akan menginap di sini lagi apabila kami kembali ke Jakarta.

Not that recommended if you looking for a 5 star hotel standards. Staffs are friendly, but the room doesn't looks like the photos it shows. My room's lights are quite dark, and beside the roadside. So even is at 12am still quite noisy from the outside. And the plugs beside the bed both have issue, so I have to inform the team. For the telephone, I couldn't call the team, they said probably technician problem, so come and fixed it. But after checking it said because I didn't press 0 first. I think it would be great if on the phone they can paste an instruction sticker better. The light in the toilet also quite dark, it is hard for a lady to do the makeup since light is not enough and there's no additional small mirror that can zoom in see the details type. The location is great, you can walk over to plaza indo and grand indo. Staffs are friendly and helpful also. But overall quality needs to improve if looking for 5 stars standards.

Good facilities for fitness center, swimming with cold and warm indoor pool. Breakfast is decent with combination of asian and western food.

Sebuah hotel perniagaan kelas atasan yang ber***a lama. Perkhidmatan yang sangat baik dengan kakitangan yang ramah dan membantu. Bilik yang luas dengan kemudahan yang mencukupi. Dengan soket elektrik antarabangsa yang sangat mudah untuk pelancong antarabangsa. Sebuah Family Mart dan KFC terletak berdekatan, tanpa 10 minit berjalan kaki untuk menemui banyak restoran. Tidak berdekatan dengan pusat membeli-belah. Kolam renang dan gimnasium lengkap sangat bagus! Saya khususnya akan menyebut Tria di ruang istirehat lobi. Saya juga pergi ke ruang istirehat setiap petang sepanjang penginapan saya, Tria sangat ramah dan sentiasa memberikan perkhidmatan yang sangat baik.

A mixed bag of feelings here. I thought I was feeling lucky when they told me at check-in that I was getting a complimentary upgrade (to Deluxe) Unfortunately I was plagued with a number of recurrent issues. The room itself is very nice (311), best thing about it was the bed and the views into the city by the window. With that said, it did have a number of issues, so it was not the finished article in my mind (the safe locked without instructions, the wooden ***** on the floor coming off making me trip, the kettle malfunctioning, not hot water on the basin, so had to use the kettle to shave daily) When I arrived, it had not been fully cleaned (see pictures) All of these were actually minor issues vs. other stuff I experienced, I didn't make much of it as I was getting an upgrade. The problems came a few days later when it started raining, and suddenly I was getting sore throats in the room with the temp marking almost 25c and the air con off. I had to take mucolytics and anti-flu tablets cause I was getting a bad cold there. I was wondering if the air conduct were releasing bad spores into the air because it was so tatty (pictures attached) So with no heating, I got cold there with 27c outside, I find this very very strange. But the much bigger problem was a few days later when I was hearing massive thumps, bangs and wall stomping from the room right above me, they had placed a family with 4 kids on top of me and it went on at all times in the evening. It got so bad that I requested a change of room, and surprise, they gave me a really REALLY bad downgrade to the 17th floor in a much smaller room, on a really grotty floor that looked like a 2 star highway motel. I thought maybe they were penalising me. The staff at reception told me the next day the people checked out, but the same noises continued another 2 days, so they lied to me or they placed another family with noisy children. The floor on top is super thin. You can hear anyone walking as if they re stomping on it.It will drive you crazy. I also heard people next door hammering something at 1 am in the morning for two nights straight. This hotel has big structural problems. I don't pay $520 to get tortured, it felt like it at some point. On a separate note, the breakfast service was more like a brunch, very varied and many choices (except for meat and fish that was very underwhelming) They had a temp control management problem, there were mornings when I touched the trays and they were at room temp. Also the plates for the hot section are not heated, so that with the powerful air con overhead translated into your hot food going lukewarm almost immediately, which makes it taste disgusting. It was only the last 2 or 3 days when I started placing my plates on the griddle for a few mins with the staff's permission, when I could finally start eating hot food. Due to this, I was getting ”stomach runs” every single day after breakfast, except for two days. This is a breach of H&S So there are several issues that affected my health here. The restaurant and cafe in the evening had some good meals. The Mexican had some Western tucker that I enjoyed, my last meal (Mexican enchiladas) was underwhelming, felt like cantine food that was microwaved and badly, because I had to send it back for being lukewarm. Overall I cannot recommend this hotel due to numerous health problems I suffered. I also discovered that if it weren't for the upgrade, I would have been given a horrible room like the one I saw quite possibly.(the room I received cost almost $1000 for two weeks, still very overpriced) This wasn't cheap, and I feel it was so expensive for what it was. Definitely not a 4 star, a 3 star is more befitting. The staff was mostly corteous, And premises are up to standard only in places. The gym was very nice. The pool area nice with some views, if only a little tiny..

Pros: bottled water provided, large rooms with nice view & bath tub, wide variety breakfast, affordable with decent pools & gym Cons: slow lifts, refuse late checkout even for 15 mins, do not accept cash for room service/inhouse spa, expensive massage, bad jakarta traffic

Lokasi hotel sangat strategik betul betul bertentangan dengan bandar thamrin. Di hadapan hotel mendapat kerja pembinaan masih berjalan. Kebersihan pasti boleh dipertingkatkan. Terdapat kesan pada cadar yang bermaksud ia tidak menukar cadar dengan kerap. Saya berasa sedikit gatal apabila tidur di sini. Sabun gel cecair juga boleh menjadi lebih baik. Menu sarapan pagi pasti boleh dipertingkatkan lagi rasa, mehhh. Bagaimana mereka boleh gagal sup soto dan juga bubur nasi 🥲

Bilik udara di Jakarta agak sederhana, secara keseluruhannya OK. Secara keseluruhannya agak bersih, tetapi hiasannya sederhana. Terdapat sebuah masjid di sebelahnya yang memainkan muzik pembesar suara, dan bunyinya boleh diterima.

Swiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person. Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. . You can get much better hotel at lower price than this is my final conclusion