Hotel Surabaya dengan Spa

Hotel is connected to a mall. Great location. Room is clean. Breakfast at Magnolia has an extensive spread. Quality of food is good, nice presentation and service by staff is excellent. Ambience at Club lounge is nice. What stands out most in this 5* hotel is the world class service rendered by all staff consistently. There is no staff that isn’t polite or helpful. Many go the extra mile to ensure that the hotel guests needs are well taken care of. Special thanks to Evan of the Club Lounge who attended to us when we checked in and Tian when we checked out, Bayu and colleagues (Conceige) who assisted us with ordering of Spikoe lapis cake and Bu Rudy, Lita and David (Magnolia) who served us at our table and Bastian and team for keeping the room clean. We highly recommend this hotel.

Second stay here and the consistency is solid. Rooms are clean, comfortable, and well-maintained — no drop in standards compared to my first visit. Service was smooth throughout. Special thanks to Joan for handling both check-in and check-out efficiently and professionally. Quick, clear, and hassle-free. Location is very convenient with easy access to nearby amenities and transport. We had a meal in Nishimura  is decent — not over the top, but reliable and well-managed. Overall, a dependable hotel that delivers consistently. Would return again.

Very nice place and clean. Parking lot is not alot, but there is valet service to help. Recommended

Sangat sesuai untuk hotel transit keluarga. Bilik bersih, sarapan pagi yang lazat. Malangnya tempat letak kereta sempit. Nasib baik ada kemudahan valet.

Stayed at Novotel Samator Surabaya Timur from January 15 to 18 in an Executive Room with one double bed. The room was spacious, modern, and well-maintained, with a comfortable bed and excellent city views. The staff were friendly and attentive, ensuring a smooth check-in and a pleasant stay. The outdoor swimming pool was clean and relaxing, perfect for unwinding after a day out. I also enjoyed the hotel’s spa services, which were professional and rejuvenating. Overall, it was a delightful three-night stay combining comfort, hospitality, and great facilities—highly recommended for both business and leisure travelers.

Kami datang dengan bayi, 2 bulan 2 tahun, pukul 13.30 tapi rupa-rupanya kami dapat bilik sampai pukul 15.00 dan mereka kata masih ada waiting list, kata Cik Tirta. Keadaannya juga anak saya yang berumur 2 tahun muntah-muntah di ruang menunggu terlalu lama dia tidak masuk ke bilik untuk berehat dan akhirnya seorang lagi pegawai CS segera bersiap untuk membersihkan kesan muntah anak saya. Ya, sebelum saya berkahwin, saya berada di sini jika saya ingin bermalam, tetapi saya benar-benar kecewa. Dan gtw, mereka diberi bilik mandi berdiri dan bukannya tab mandi, jika tab mandi menunggu, kata Cik Tirta. mungkin 1 jam kemudian (saya rasa) duuuh

Very good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there. The only stuff i can think of this hotel could improve on is stuff others mentioned before already: Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen. Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.

Had a great time. The environment was good and all the fasilities provided could be enjoyed. Definitely will come again in the future. I faced some difficulties but it was handled well bt the workers.

All staffs had a great attitude、good location、there's a convenience store nearby the hotel,you can buy anything you need.And the room is very clean、got hairdryer and hot water!

I had a pleasant stay at the said hotel. I was given a surprise at my room door by the staffs, bringing me a small cut birthday cake and singing birthday song. Thing that can improve is the towel, which had a weird smell. Maybe management can look into it. Thank you.