Hotel Los Angeles dengan Spa

My stay at the Hilton Los Angeles Airport was convenient and comfortable. The hotel is perfectly located near LAX, making it ideal for early flights or layovers. The shuttle service was reliable and a big plus. The rooms were spacious, but the decor felt a little dated. However, everything was clean and well-maintained, which made for a comfortable stay. The staff were friendly and efficient, and I appreciated how quickly they handled check-in and any requests. Overall, it’s a solid choice if you need a hotel close to the airport with good service.

Nice spacious room. Old building but well maintain. Location is in downtown, I have no problem with the hotel safety but you need to be careful when walking in surround area

07/26 (approximately 1pm) in room 1525: One of the four guests in our room discovered what appeared to be a bedbug in the sheets in addition to a blood stain. She caught it, bagged and sealed it, and immediately reported it to the hotel who sent up Gabriel, the head of security. He claimed that in his experience, bed bugs are not visible to the human eye (which is untrue). The hotel reached out to Ecolab for an inspection and let us know that it would probably take place on the same day in the afternoon. They then offered us a temporary king bedroom (1621) until another double became available with no further instructions. We asked for plastic bags, packed and sealed our belongings, and left them in room 1525 along with the sealed bug. We bought new clothes and all took hot showers, doing our best as guests to prevent spread. When we asked that our items be heat treated, the hotel said we had to wait for inspection results. Adam, the assistant front office manager, provided us with the information that Ecolab would not be able to provide an inspection until the morning of 07/27, our checkout date. We finally got our new double room, 2313, around 9:43 PM on 07/26. I checked in with management on 07/27 at 8:08 AM about the inspection which they now claimed was in the afternoon. Because we needed to checkout, we insisted that all our clothes be heat treated. Brittany, the manager on site and Vanessa, manager of housekeeping, was able to accomplish that for us. At 1:09, we received a call from Abigail Santos, assistant director of housekeeping, letting us know that our room tested negative for bed bugs. I was relieved to hear the results but when I asked what the bug in the bag was, she told me that Ecolabs said it was probably a mosquito. It was definitely not a mosquito. It turns out they didn't check the bagged bug despite the fact that I mentioned how it was sealed and where it was it to every staff member I spoke to during this whole debacle. Abigail and I went down to 1525 to look at the sealed bug together. She agreed it wasn't a mosquito and let me know that they would do a second inspection. The hotel returned our heat treated belongings and we were ready to check out at 2pm on 07/27. I had a copy of the negative test results, but I also wanted a record that they did not inspect the bug that we found. When I asked the on-site manager Makayla for it, she simply smiled and said it wasn't available and that I'd be emailed the second inspection results. She said ”The first inspection result was negative for an infestation, but we can offer you a one day gift certificate for your frustrations.” I declined the offer. This was infuriating and it made me cry as I never asked for refunds or perks. I simply wanted them to acknowledge their mistake and to have a record of it. I requested that they respond to my text regarding the second inspection and after Makayla texted me that she would email me the results, I left the premises. My friends and

Me and a Marine Corps buddy of mine came in. Both of us in town for work and catching up. I was staying here at the Fairmont (Century Plaza). Kevin took care if us this eve and I typically do not take time to write reviews like this but I feel cosmically obligated; hear me out: Dear GM/Owner powers that be...The team you have assembled here are ACES. Specifically, Kevin was so professional and personable it was truly was great to come in. With several options around town, I will find it difficult to justify going anywhere else for the next ten days. The menu is phenomenal, the food excellent, and to cap it off the team here is just great to interact with. Please tell Kevin thank you for us and please please appreciate his efforts- truly a rare spirit out here and made the experience worth from start to finish.

Everything you'd expect from Four Seasons and more. Super friendly and professional staff. Spacious, clean, and well equipped rooms. Higher floors have great view, with balcony too. I liked their aluminum canned water. Excellent Italian restaurant Culina. Manager David even emailed me assuring that they'd save my room preference profile for future stays, very impressive, thanks! Four Season is often the answer when I struggle to find hotels that don't compromise on having both location/neighbourhood and views, this is another example.

it was very clean & good location i want recommend this hotel to my fellows

有亞洲人的優惠活動贈送了觀光大巴票，自行車使用，美術館門票🎫 可惜我們因為自駕游都沒用 但是挺划算的 房間挺乾淨挺大的 注意美國酒店都沒有拖鞋 自己帶一下吧 洗澡水也略小 床蠻軟的 樓上游泳池溫水 冬天也可以游 建議帶條泳褲🩲

The service wasn’t really up to the standards of such a wonderful, high end hotel. We even upgraded our room day of. They ruined our custom cake in transport from the valet to our room, despite the fact we gave them very detailed instructions. They reassured us that they’d be right up. I had to call twice to get them to bring us our luggage (and the cake) and by then a hour had gone by, and the custom decorations had melted off the cake ruining it. There was a lot of confusion on how they would make it up to us as I had to talk to three different people on the day and the day after who all told me different things. In the end, since they didn’t send us a dessert to make up for the cake they ruined and the champagne they promised was instead $150 off at the bar — thank god I called to ask where the wine was otherwise I wouldn’t have known I had the credit and would not have used it. Eventually they comped us the valet, upgrade and what they say was an extra drink we got at the bar that went over the $150 (impossible, we all made sure the math lined up) but the communication was a struggle and I did not felt appreciated as a customer.

所在街區沒有安全感 非常小的大堂，不是國內麗思卡爾頓的概念，好像公寓大堂，沒有什麼服務，要水之類的服務都要打幾次電話才送來，感覺整個酒店沒有人在服務。

This is our second time staying at this beautiful property Residence Inn LA Live .. and we always loved our stay! Our room was large, very neat, comfortable and have a wonderful city view. Staff were very accomodating and granted our request for a room on higher floor with tub. The only minor issues during our stay were AC not cooling enough, and kitchen sink light & exhaust not working. It was resolved it right away after addressing it to the guest services. Housekeeping service was amazing. Our room is always tidy whenever we return to our room. Thank you so much! We loved the free breakfast every morning. Valet parking was runned by a third party and it’s a first come first served basis. We felt rushed whenever we unload our belongings. Anyways, we would definitely return in the future.