Hotel Holiday Inn di Spackenkill

My family and I stayed one night this past weekend. There are some definite areas in need of improvement at this location. To be fair, I'll start with the good. Check-in was easy and the front desk was friendly and helpful. The two queen sized beds were comfortable. The bathroom was stocked with Dove products like shampoo, conditioner, body wash, lotion, and hand soap. The staff brought us extra towels (we had 2 in the room for a reservation for 4 people) and a blanket for the sofa bed. On the down side, the hallways smelled like a whole lot of bleach was used to clean something up, but never really got rid of the old odor. Our ”suite” was a main room with two queen beds and smaller room with a pull out couch and a desk. That room had an overhead light but no desk lamp. The mattress was awful and I feel guilty as a parent that my son slept on it. The AC/heating unit had a leak, so the carpet under it was completely soaked. In the bathroom, the shower curtain rod was coming loose from the wall so the curtain did not stay in place. This caused a bit of flood on the floor. Our room rate came with breakfast. It was not up to the level of free breakfasts I've gotten at Hampton Inn or Homewood Suites (no waffle maker!). I would not have paid the $12.99 posted for it. There was also an outdoor seating area that looked lovely on the website (not to mention a pool table that I couldn't find), but in reality was a few chairs behind the hotel next to a creek. The walk to the fitness center was confusing and a little creepy (I would avoid 100-level rooms). I'm sure someone will say that I should have brought these things to the attention of the staff, but on a one night stay it was not practical. There are many other hotels within a few miles of this one. They looked newer on the outside and I would choose any of them over this location in the future.