Hotel berhampiran Five Below, Spartanburg

This was my second experience with this hotel, the first experience wasn’t quite bad. However this experience was a total nightmare! The night shift staff was very helpful and patient. Given the fact that the site was under construction I was able to overlook the never cleaned room and dead bugs in the sink. I was thankful and comfortable until I had to deal with the late and irresponsible management from day shift. First I was told that I would be charged $28 of my $100 deposit for leaving my room a couple of minutes late, but when I collected all of my gathering a I was then told I couldn’t receive any of my deposit back because I had brought damage to the property. My observation she is a unfit and lazy worker that just got over during this holiday season. I still thanked her for her half done and unpleasant services as pushed me towards the exit of the building and threatened to call authorities. I would’ve accepted a portion of the deposit being charged but losing the whole thing that wasn’t worth the service from the beginning is just ridiculous! This particular hotel will never receive my y my service ever again!

Our initial impression of the facility was negative due to the older lady at the front desk. She was not very welcoming when greeting us nor apologetic regarding the time it took to check us in which was over 20 minutes. When we finally got to the room the AC was not working which required me to go back down to the check-in desk. Fortunately, another front desk clerk who was actually preparing to leave for the day assisted us by attempting to fix the AC and then eventually provided us with a different room assignment - she was wonderful - I wish I had gotten her name. Both rooms were exceptionally clean which pleased me to no end. The entire facility was very nice and impeccably clean. Everyone on the staff (from housekeeping to the numerous front desk staff we engaged with over the course of our stay) was very nice and accommodating with the exception of our initial check-in clerk. I would highly recommend this location but recommend they better train some of their staff.

All of the staff were extremely nice, especially Ethan and the breakfast staff. We were able to get extra pillows and a late checkout. I didn't realize how much I would need the late check out until the next morning. The AC in our room started sporadically ticking as soon as we laid down to sleep. My husband was injured earlier that day and I didn't want to move him so I tried to deal with the noise. Unfortunately, I'm a very light sleeper and the random ticks became torture for me throughout the night. By dawn the ticking lessened just in time for the near by train whistle to start. Nothing that the staff could've fixed in the moment but unfortunately, I dont think I'll return to see if we just had a bad room. However, I want to stress, we had no issues with the staff or other amenities.

I was attending a baby shower for a family member and have been to Spartanburg many, many times although not recently. I was amazed at this fabulous find in downtown Spartanburg! The staff was friendly and the rooms were exceptional. The rooftop restaurant was superb and the view was unbelievable. Particularly, if you haven't been there in awhile. Make the trip and stay at the AC Hotel. You won't be disappointed!!

Very clean and nice hotel. It is within walking distance to the Spartanburg Memorial Auditorium. The front desk staff was very helpful in answering our questions . The breakfast buffet was delicious. The staff at breakfast was kind, helpful and happy. I can say the front desk staff was kind, smiling and very professional in their jobs. They seemed happy to talk with us and make us feel welcome. If in the area again, will definitely look to stay here first before checking with another hotel.

Without notice me and my 6 children ended up in a hotel for several nights. At the best western in spartanburg on asheville highway . I cannot thank the staff enough for their excellent customer service. They were extremely polite to my children, understanding and the Day manager even took it upon herself to mind my children a few time which is something we just don't get anymore these days. During probably the roughest times in our lives. I couldn't be more grateful for your hospitality and your genuine kindness. The night attendant was super welcoming understanding and friendly as I tried to check in in a messy hurry. Breakfast was our most trying time and i'd like to give a special. Thank you so the ladies in the kitchen for keeping up with my three hungry boys and three hungry girls.

A Travelers worst nightmare, the night of June 2,2023 me and my girlfriend decided to travel to Spartanburg for the night as we had to be in the area the very next day to look for apartments. I arrived right at 11 to check in and get settled into my room… It was some Hispanic lady behind the counter checking me in then “Kelvin” finished up the rest.. me and my girlfriend got our room which was “216” and got settled in for the night as we were dealing with graduation all that day. Over the course of the night my girlfriend woke up freaking out and was breaking into Hives as something bit us as we was asleep.. idk if it was bed bugs or a “tick” as the hotel property manager would say since they’re a pet friendly hotel… I rushed to the QuikTrip near by to get my girlfriend some “Benadryl” so she could stop breaking out.. I get back to the hotel and show Kelvin my girlfriends faces and he’s like oh crap as he knew something was up or he knew we was perfectly fine before we step foot into the Hampton inn…. He states that he doesn’t have any rooms available for me as his hotel and his sister hotel was completely booked for the night.. he then states that the room across from 219 was open and said that we could go check it out.. me and Kelvin went to 219 and the mattress had a big stain on it as well as the mattress was flipped. I told Kelvin that would not work and could we get our money back… he asked to check and see my girlfriend back and her face as she was bit.. me and Kelvin proceeded to walk in the room to check in on my girlfriend and my girlfriend sees something crawling in the bed as “bed bugs” me and Kelvin took pictures and I LEFT to come back to Columbia, SC at 4:45 in the morning…. The manager calls me that following Monday/ Tuesday saying that it could’ve been a tick biting my girlfriend but why weren’t the sheets changed upon our arrival as we didn’t have any pets in our room nor own any pets IF GOOGLE WOULD GIVE ME THE OPTION TO UPLOAD THE PICTURES I WOULD.