Hotel Holiday Inn Express di Spokane

We stayed 2 nights in a king pet friendly room. The hotel is quite large and it’s on a side street right off of a very busy street which made for easy access to and from the hotel. Our room was toward the busier street side and got street noise if the slider was opened but otherwise pretty quiet. Our first night they were at capacity and parking was a bit tight. The second night it was still busy but less cars and better parking. With the exception of the one front desk gentleman who needs a refresher in how to talk with customers without being rude, everyone was amazing. They were friendly and it felt genuine. You could see How hard they were working and were taking pride in their work. Special Kudos to Kylie for her customer service. It was very clean and the lobby and patio area was very large with lots of seating and tables. Outside had nice views and also fireplaces. There was grass outside the pet rooms for easy access and another small area for them as well. Breakfasts were great! I was really surprised to see each morning they had soy, almond and oat milk along with dairy options. They also had gluten free cereal. Being dairy and gluten free this made me so happy. Other breakfast items were the typical oats, cold cereals, various bread and muffins, eggs,sausages, biscuits and gravy, warm cinnamon rolls and a pancake machine. Beverages of coffee, teas and juices. Their breakfast attendant was very friendly and was on top of everything. They also do a manager’s reception Mon-Wed that provides a light dinner and a beverage including beer, wine and sodas. Monday was sandwiches with chips and fruits and Tuesday was Tacos. Now for the not so good. It states it’s a non smoking hotel, signs saying no smoking within 25 feet of entrances yet the patio and doors were full of smokers at all times of day. People were smoking on the balconies which then made our room smell like smoke. At one point it was really uncomfortable bringing kids through the front door with people smoking pot at the entrance and the smell was overwhelming. There were multiple ashtrays at outside tables and on balconies which didn’t seem right given their policies. They really had some amazing staff but they were visibly overworked. The hotel should have more people especially during the Manger’s reception. The front desk ladies were running back forth between duties at the reception and the front desks with customers. Customers should be nicer to staff especially on those days. Overall, we were very happy with the stay and would recommend the hotel if your not bothered by the smoking

Very clean hotel. Comfortable bed and all things we needed in the bathroom were there. Also very handy that there was a fridge and a microwave in the room! We needed to be close to the airport. Quiet environment.