Hotel berhampiran Riverside State Park, Spokane

We stayed 2 nights in a king pet friendly room. The hotel is quite large and it’s on a side street right off of a very busy street which made for easy access to and from the hotel. Our room was toward the busier street side and got street noise if the slider was opened but otherwise pretty quiet. Our first night they were at capacity and parking was a bit tight. The second night it was still busy but less cars and better parking. With the exception of the one front desk gentleman who needs a refresher in how to talk with customers without being rude, everyone was amazing. They were friendly and it felt genuine. You could see How hard they were working and were taking pride in their work. Special Kudos to Kylie for her customer service. It was very clean and the lobby and patio area was very large with lots of seating and tables. Outside had nice views and also fireplaces. There was grass outside the pet rooms for easy access and another small area for them as well. Breakfasts were great! I was really surprised to see each morning they had soy, almond and oat milk along with dairy options. They also had gluten free cereal. Being dairy and gluten free this made me so happy. Other breakfast items were the typical oats, cold cereals, various bread and muffins, eggs,sausages, biscuits and gravy, warm cinnamon rolls and a pancake machine. Beverages of coffee, teas and juices. Their breakfast attendant was very friendly and was on top of everything. They also do a manager’s reception Mon-Wed that provides a light dinner and a beverage including beer, wine and sodas. Monday was sandwiches with chips and fruits and Tuesday was Tacos. Now for the not so good. It states it’s a non smoking hotel, signs saying no smoking within 25 feet of entrances yet the patio and doors were full of smokers at all times of day. People were smoking on the balconies which then made our room smell like smoke. At one point it was really uncomfortable bringing kids through the front door with people smoking pot at the entrance and the smell was overwhelming. There were multiple ashtrays at outside tables and on balconies which didn’t seem right given their policies. They really had some amazing staff but they were visibly overworked. The hotel should have more people especially during the Manger’s reception. The front desk ladies were running back forth between duties at the reception and the front desks with customers. Customers should be nicer to staff especially on those days. Overall, we were very happy with the stay and would recommend the hotel if your not bothered by the smoking

Tony was a wonderful front-end for us, family if 4 who drove a long way from Livingston, MT and we were exhausted after such a long travel. She upgraded us without even showing i was a premiere marriot bonvoy. I think she provided such a warm welcome for us that was a perfect advertisment for a city, spokane, that eas otherwise just thought as an intermediate step on the way to seattle. Wr are thinking about coming back. L

The front desk was amazing! I had a last minute change in my schedule and Angel helped with early check in, free upgrade due to Diamond status and made sure room was ready upon arrival . There are plenty of amenities such as Starbucks in lobby, convention center next door. It’s located on the Spokane river so nice views. Great steak house as well . The decor is a bit dated but still in good condition

Qualifier: Lifetime nights in Marriott properties 453, status Titanium, number of stays at this property dozens. Check in: Put us directly across from elevator - Fail We mobile checked in (never again) was not offered $10 F/B credit upon check in Was made to feel since we mobile checked in we didn't need hard keys (I have two kids that need hard keys) Generally put off as a bother Was recognized as Titanium but told that parking was complimentary because of that (it's not, it's free for everyone) Stay: Food line was extremely long in cafe one morning, the other was ok, food service was great by two of the three employees one was an order taker should be at a fast food restaurant This property used to be nice, but it's location adjacent to division means loud cars at all hours (that's a Washington state problem by not inspecting cars anymore) No housekeeping except upon request 3 pillows per queen instead of 4 no extra blankets Homeless people spotted twice in two days in the lobby Trail users park their cars during the day in prime spots, parking not enforced Premium internet is 20 down 20 up mediocre Moved rooms to avoid the elevator, again treated as we were asking for the world Poor water pressure 3 towels per room should be twice that especially with no housekeeping No bars of soap in Marriott's anymore (liquid body wash only) Upon checkout, when I asked to be granted my F/B credit, I was argued with and told I should have asked upon check in..... WHY? What possible reason could you give me, none. IS that noted in T&C's? If I was recognized as Titanium at check-in, the burden is on YOU, not the guest. Good: Provided free toothbrushes to the kids who forgot, food was cooked well Summary: Downtown Spokane is past it's prime with traffic, violence, homelessness, and now what used to be a terrific location and hospitable property is now just loud and dangerous, pinching pennies and forgetting why they are in the hospitality industry. Recommendation: SpringHill Suites by the airport is much better. Owner: Marriott International (corp owned?)

乾淨，位置還可以，市中心方便去公園，唯獨一點市中心流浪漢比較多，停車有地下停車很安全。 開車去市中心地標性公園5分鐘

房間很乾凈，酒店提供免費的早餐，花樣不是很多，雞蛋培根早餐香腸，三明治麵包，酸奶，水果，果汁，但是營養充足，任食管夠。24小時免費提供咖啡和茶水，還提供打印服務，頭5頁紙免費。樓道裏有免費的冰塊機。除了住宿之外，這些附加的早餐飲水服務非常實用。室內的平板電視可以看衛星電視，雖然節目不少，但是廣告很多。不如自己帶一根HDMI線，連上電腦自己上網找視頻觀看。衛生間很乾凈，熱水充足。總之，住得相當舒適。住過若干城市的Best Western, 印象都不錯。

Dog friendly, parking is in a secure and video monitored lot. It’s across the street from a Dick’s Hamburgers. Great security, all doors are locked 24/7.

房間挺好，面積大，設施新，富有現代化氣息。早餐品種也更豐富一些，水果有切好的葡萄、藍莓和草莓混合拼盤自取。但是給我們安排的房間不是城景房，而是另外一面，結果晚上車的噪音太大，睡不好，要求調換一個房間，但是沒空房了，衹要將就了一晚。