Hotel berhampiran St Andrews Harbour Trust, St Andrews

We booked Apartment 3 being a 2 Bedroom, Kitchen/living-room which was very clean and beautifully furnished and fitted out, with large flat screenTVs in all 3 rooms, en suite main bedroom, set out as a double and the other a twin with separate Bathroom. Car parking was £10 a day extra with an extra charge if you wanted occupancy earlier than 3pm. Only niggles were relatively minor - having to use google maps to find exactly where the property was rather than a proper address being given, and in the main en suite a temperamental on/off button for the drench shower. However, the central location and quality of the property was excellent and such Staff as we met were very pleasant. Charles White

Day trip to St Andrews with my parents and fancied a bite to eat. Well firstly I must say that all followers know that we dont mind paying good money for good food but £49.16 just for 4 fish and chips and that was before drinks. We had to wait 20mins for the food and we feel it wasn't worth the money. Yes we understand that St Andrews has a reputation for being up market and welcomes a lot of tourists and visitors (especially when the golf is on or other special occasions) but I am afraid to say that for a standard plate of fish and chips and the fact that the table was not large enough to cater for the plates for four people then this is where the Greyfriars Inn falls down. Yes my parents are elderly and my mum is a little wandered and people were staring which is very rude but not managements fault as you cannot help the clientele you have, I did try and chase up the meal as mum gets agitated if she has to wait and did not want her to cause a fuss for the sake of the pub itself. She deserves as much as anybody to eat out as do all disabled people. There did not seem to be enough staff as we were told they were very busy as had a full restaurant around the corner too. If it hadnt been for my parents being infirm and they needed to have lunch we would have left before being served. We didnt feel welcome at all and that is a very sad reflection on this establishment . Again sorry there are no photos but my parents in their 80's dont like mobile phones at the table. It was their treat. All in all not a great experience.

The hotel has a very good location, and their service is really nice!

We stayed for one night when dropping off our child at St Andrews. The location is perfect- right across the road from Sallie’s halls and a quick stroll to bars and restaurants. We were in Room 10, which comprised of a king size bed, a living room with a single bed and a private patio. We appreciated the toiletries, the tea and cookies and the hot breakfast. The staff were delightful and very welcoming. No complaints. Would stay again.

On December 11, we traveled to St Andrew, and Rusacks was a perfect choice. Our car broke down. As we couldn't get it started, we asked the staff for assistance. Mr. Ccllum who was at reception came to inspect our car, and he also called his colleagues to help. We feel so warm that they reached out to us! Since the car was still unable to start, Mr. Ccllum assisted us to contact the car company and helpline. Under his help, the helpline came to repair the car that evening, but they still didn't figure out what caused the breakdown. Because we need to return to Edinburgh the next morning, the car company suggested that we leave the key at the reception, and they would come later to take the car. Mr. Ccllum agreed to keep the key for us. Luckily, the helpline took the car away at last, and we reached the railway station with Mr. Ccllum’s help. The night came so fast and the weather was cold. Fortunately, we were safe due to the assistance of Mr. Ccllum and his colleagues. Many thanks for their kindness! We are so lucky to choose Rusacks!

Resting on its Laurels we believe! We booked the best available rates a couple of weeks out but noticed the hotel were offering much better deals for our dates which we were not advised of. We asked to amend the deal but were told no until we pointed out we were within the cancellation period. So we got the new deal which included a restaurant voucher for 110£ and the room was cheaper. The Road Hold afternoon bar experience was poor and it was very difficult to order another drink. Those guys missed a tip but maybe they don’t share the tips or don’t care! The room was not serviced during our stay but as we were only there for two nights that was not a disaster. The Jigger staff and service was above and beyond and they made the trip. Reception staff were also excellent. Unlikely to return until the 5 star service does.

So… when we went to St Andrews we stayed at Premier inn who say if you’re not happy you get your money back. We weren’t and we didn’t. £175 for one night. This is what happened.. Where to start…firstly, we went to our room and discovered that there was no-where to put our suitcases - although advertised with a sofa/bench on the online photos there was nothing there. So we had to sort our clothes from suitcases on the floor. For £175 that’s not good enough. We noticed that there were lots of dents in the walls.It was all very tired. We then tried to put the TV on but the controller didn’t work. So we went down to reception and talked to the receptionist who said he’d be straight onto it. He said it wasn’t anything to do with the staff, that they repeatedly told head office but they ignored them about problems. Best thing for us to do was to complain to them. We went back to our room and… We waited. An hour later we went down again. Meanwhile we had discovered that the toilet dispenser was empty and a cheap loo roll placed near by. This isn’t good enough for £175. Plus the fan couldn’t be turned off and it sounded like a jet landing - nobody could sleep with that. It wouldn't turn off! We went down and talked to a different, very young receptionist who said, “oh yes everyone complains about that in that room.” He said he’d sort it out and went into the back room…. We waited… Eventually we gave up and I went and knocked on the door. Another man appeared with a beard who said that he would try and get us into another room. Then the initial man came out and I asked if he’d managed to repair the TV controller. He came up to me and said aggressively, “I’m busy, I’ll do it when I’m finished. You are not allowed to knock on the door. You should have stayed there and not knocked. You’re not allowed to knock!” I was shocked at his animosity and asked for his name - he grabbed a name tag from his trousers and thrust it in my face - “Martyn” he said “here you go!” I said to my husband that I was going back to the room. The man had been very abusive and rude. I was pretty shocked and scared of him. They told my husband that they had found a room that was free and we had to re-pack and go to the new room. Room 16. On our way to our room, ”Martyn” walked past us obviously finishing for the day and he looked at us and kept shaking his head as he went out. When we got to our room another member of the staff with a beard knocked and apologised for the disgusting behaviour of the previous staff member. He said he had been in hospitality for years and was shocked at our treatment. My husband asked if they had had customer relations training and he admitted that the other staff member had only had online training. He said the manager wasn’t in til the afternoon of the day we left but he’d leave a note. Then we’d discovered that the new room was obviously kept empty because it STANK of damp. It had mould in the bathroom tile grouting. Absolutel

Rufflets is a fantastic hotel, its location is perfect for trips into the town and has amazing grounds and gardens. The overall atmosphere is very homely and inviting, from the minute we entered we were greeted by Emma who made our stay most enjoyable. She was there for us whenever we needed her and we felt she was the foundation to our overall fantastic experience. The room we were given was perfect for our needs, with a new puppy recently joining the family, the easy access to the gardens along with the more isolated building made our pup feel perfectly at home. He was welcomed as much as we were and we felt at home bringing him into different areas of the hotel especially the bar. The bar was so cozy and quiet, perfect for us to sit and whine down for the night. Overall our stay was smooth and we had no issues.

Lovely hotel with excellent spa. Can’t wait to go back to visit again.