Pengguna Tetamu
24 Jun 2024
We stayed there recently for our wedding at Beringer. We booked our room months in advance, paying over $1400/night for what we knew to be a small room but conveniently located to our wedding next door. We had requested an early check-in at the time of our booking, via email in the weeks leading up to our stay, and via telephone the night before our stay, as we needed to arrive at the room to get ready before our 4:30 rehearsal nextdoor at Beringer. We were assured an early check-in would be no problem, as early as 12 and certainly no later than 2 pm. We ended up arriving much later than planned, close to 4 pm, only to learn that our room was still not ready for check-in (standard check-in time is 4 pm). We did not get into our room until 4:15 or later, and of course we were therefore significantly late to our rehearsal and in turn our rehearsal dinner and own welcome event. During the check-in process, the staff apologized and said we would be "comped" something(s), but we never received any further acknowledgement of the delay, let alone any compensation. In addition, despite us booking the room months in advance for our wedding and paying the most we have ever spent for any hotel room anywhere in the world (including luxury resorts in prime locations), there was not a single thing done special for us (such as flowers in the room etc.) to in any way acknowledge our wedding (i.e., the bare minumum that would typically be done by virtually any hotel at any price point). Overall, we were extremely disappointed with the customer service for such an exorbitantly priced, supposedly elite hotel.
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