Hotel berhampiran Gobinet Art at Coates Cottage, Saint John's

Had a fantastic stay at the Cortsland Hotel. I stayed there for two nights at the beginning and end of my holiday for easy transfers to the airport. The first room I stayed in had a patio with seating. Rooms have ironing board and iron. Kettle with teas, coffee etc. The room was a fantastic size and bed was comfortable. The air conditioning was superb. The second room I stayed in had a kitchen that was accessed through glass sliding doors. Washing up liquid supplied. Extensive range of crockery and utensils. This room was massive. The hotel is immaculate. Pool is large with seating and comfortable loungers. I had this area to myself during my stay. All hotel staff were incredibly friendly and welcoming. On arrival I was too late for dinner. Emily ordered me a pizza and drove me to collect this. I only ate breakfast here. It was a buffet breakfast and had fruit, orange juice, cereals, teas and coffee on offer. The hot choices included scrambled eggs, sausage, bacon and herb potatoes. There is a bar near the hotel offering food and drinks that can be accessed from the back gate of the hotel. The gardens are well maintained and extensive. I also ran out of cigarettes during my final stay. Hazel, the hotel owner, personally drove me to the supermarket to buy these. Shout out to Donny and Kella who made me feel welcome. I stayed here myself and felt incredibly safe. The bar was not open but drinks could be ordered at the reception. I would highly recommend this hotel. Customer service was second to none.

Really enjoyed staying a couple of nights at Connie's whilst waiting for our delayed flight. The staff are friendly and really helpful- thanks again to Brittany who was able to accommodate our ever changing situation. The room lives up to the name, it's super comfortable, well air conditioned, cleaned to high standards. The amenities provided in the room are good and there are takeaway shops and grocery shops within walking distance. I would highly recommend!

We had a wonderful stay with Jacquie and her team at the villas at sunset lane. The rooms and bathrooms were large,well equipped with comfy beds and efficient a/c and ceiling fan. Jacquie is an amazing host and an excellent cook. Continental breakfasts were lovely but we did treat ourselves to omelettes for breakfast a couple of times and they were amazing. We also ate dinner at the villas in two occasions and they were very tasty. We certainly didn't go hungry. The villas are very clean and the staff team are friendly and helpful. Pool is lovely and also kept extremely clean. Jacquie is a perfect host who helped with sorting out the puncture we got on our hire car plus made dinner reservations and excursion reservations. The area is quiet but is 10 mins walk from the beach and a short drive into St Johns. Best rum punch on the island!!! I would definitely stay there again.

On the booking it asks for “special request”, (we asked for 1 hour early check in if possible because of our plane arrival time) and when we arrived she said it wasn’t possible. No problem! We know sometimes it isn’t possible. Went to the bar without complaint for an hour until the 3pm time she gave us to retrieve the key. When we got there we saw the original receptionist was on phone so I spoke to the colleague next to her (A family was sitting in lobby but no one at the reception desk). I said hello and told the colleague we had checked in but were back as instructed to get the room key, please. I was polite (In customer service 25 yrs). She said “ok I’ll need to ask her” and turned to the woman on phone (not sure if she interrupted her) and suddenly the woman on phone stood up and yelled at me “ma’am I’m going to need you to go ahead and take a seat!”. Like I was some unruly passenger on an airplane?? My husband was ready to tell her off and leave, but I chose not to further escalate the situation. I won’t allow anyone to bait me into meeting them on the low road. Once settled, I went back and said how she spoke to me was not ok and I had done nothing deserving of such treatment. She said “I’m sorry you’re offended” (not a real apology). I told her that actually it seemed as though my presence somehow offended her because I hadn’t even spoken to her. She said it was because she was already helping the other people in the lobby. I pointed out that I had no idea that she was helping them as they were not at the counter, and anyhow my inquiry was to her colleague (who wasn’t on the phone or speaking to anyone else), NOT her, so it made no difference. This time she apologized for “upsetting me” and said she did not want to damper our stay. Better, but too late, the unprovoked behavior ruined the stay. Asked or 1 hour late check out because of our flight departure time, which is normal in most 4 star hotels, and they did give it to us. We are from St Martin here visiting Antiguan friends. They brought us here for dinner the night before and we loved the location so decided to book. Safe to say, not how we expected to be treated, not 4 stars, never coming back. Rooms need updating, no washcloths, no water pressure. Woken at 7:30am by staff using a leaf blower outside the building. The beach is lovely, but for us that was it. Stayed on July 6, 24