Hotel berhampiran Wake Tech Public Safety Education Campus, St. Marys

From the moment I walked in the door I was impressed with this hotel. As a professional in the customer service field I have a unique perspective in my evaluations. The front desk personnel were personable and efficient. Lobby was beautiful, rooms were impeccable, beautiful and well maintained. When I checked out I left a bag, as I live 4 hours away I couldn't just pick it up. I was arranging UPS to pick it up but nothing went right but the staff was patient and worked with me till everything worked out. Grateful is an understatement. Would strongly recommend this hotel if you are looking for a comfortable and stress free stay.

The staff was super friendly and helpful. The manager came to my rescue, and ran off a person who was not a guest, but was trying to make me get him a job with my company. They also allowed me to store my travel chest after check out, while at my last day of the convention. Since I had temperature sensitive items in the chest. But the hotel was not good. First thing, we paid extra for early check in. Only to get a room with a huge hole in the wall next to the door. The manager was aware of it, but nothing was done. So we paid extra for a defective room. The bathroom was kinda gross. Built up grime and mold on the walls and floors. The Roaches we saw running around, was an issue.

I had a great time at this hotel. The only drawback was not being able to do a late checkout but it was otherwise a great place to stay.

Everything was great. Service at the front desk was efficient and friendly. Our bathroom light flickered a bit but it was not a big deal. Bed was clean and comfy. Had some loud guests in the middle of the night, but again, it happens. We enjoyed our stay. Breakfast was delicious and the ladies handling the food line were friendly and very sweet to us. Thank you.

At approx. 9:30am on 01/01/2023, I called the hotel directly and spoke to a female at front desk before I booked non-refundable reservation for that night. I was advised that they had parking for a box truck behind the hotel. I was also advised that less than 50% of their rooms were booked; so, parking the truck would not be an issue. I arrived at the hotel at approx 5:30pm. There were approx 5 vehicles parked in the front of the hotel including employee vehicles. I proceeded to the back parking lot. You have to drive up a hill with multiple speed bumps to reach the back parking lot. There is no space to turn around (especially if there is another truck already parked in the back parking lot). There is an entrance to the back parking lot. However, there is gate that is permanently locked and completely UNUSABLE!!! I turned around in an extremely tight space and had to drive on curbs to turn around in the back parking lot. I drove to the front of the hotel to park. I had to maneuver the truck around the tight turns to get to the front. This included driving into parking spaces to pull forward and back up. When I parked in the front of the hotel, Raj, the Front Desk Clerk, came out and told me I had to park the truck in the back. He said he would not check me in or give me the keys if I did not move the truck. I told him I would be happy to park in the back if he opened the gate. I told him I had to depart the hotel at 6:30am, and I would be stuck in the back parking lot if vehicles parked in the corners of the parking lot because I would not be able to make the turns to get out. Raj claimed that he did not have keys to the gate. He said the only people that had the keys were the owners, and they were in India. I advised Raj that I was a an IHG Gold Elite Member with a non-refundable reservation at this hotel. I advised him that I called the hotel that morning and the woman at the front desk assured me that I could park my truck in the parking lot with no problem. He said if he checked me in and a guest asked him in the middle of the night why that truck was parked there that he would call me in the middle of the night and demand that I move the truck to the back parking lot. I told him I would not move the truck. I told him he could advise the guest that trucks are not able to park in the back because they would be stuck due to a locked gate. I told him that I was a paying customer with a reservation traveling on business. I told him that there are plenty of spaces around the hotel for guests to park. I told him I found it hard to believe that no one else has a key to the back gate. He said the General Manager, Eva, has a key. I said call Eva and ask her to come unlock the gate. Then, I would move the truck to the back. He called Eva. Reluctantly, Eva told Raj to let me park in the front since I had called the hotel that morning. When he got off the phone with Eva, he told me again that he will call me in the middle of the night to move the

Comfortable stay with clean room. Highly recommended. Provide simply breakfast.

The experience was excellent! The room was clean and large! The pillows and bed were outstanding! The BEST part of our experience was the customer service Rissa extended to us! I called the hotel several times before our arrival with questions and changes. . She was knowledgeable, kind and extremely helpful!!! She made the trip a ten +!!!!

Checked into the Super 8 by Wyndham located at 3801 Capital Blvd, Raleigh, NC 27604 on May 31, 2022 for a 4-night stay to check out on June 3, 2022 fully paid for in advance. I then made a reservation for another night online to check out on June 4, 2022. On Saturday, June 4, 2022 I went to the Front Desk and requested that I be checked out on my prior stay and the stay Folio printed for my records. The Front Desk Manager said it is either her way or nothing. The Front Desk Manager on Duty insisted on simply extending the stay; which I asked that the prior stay be closed. First, she told me that I would have to pay additional deposit of $40; to which I reminded her that I have a deposit of $40. Next, she told me to come back by 2:00pm for the check-in; and I told her that was fine by me as I had some things to do at the nearby Green Road Public Library. You can imagine my surprise when at the Library, on opening my email I found that the Front Desk Manager had cancelled my reservation for Saturday/Sunday stay. When I got back to the Hotel; the Front Desk Manager asked me to go with a trolley to immediately remove my belongings from the room. I requested to speak to her Supervisor; a request she refused. She proceeded to the Room(322) and put my things in a trash bag(both wet & dry) - heap of mess and came downstairs and requested that I remove myself and belongings from the premises. I did and discovered that every other Hotel in the area was fully booked. Waited till 06/07/2022 to bring up the issue with the General Manager of the facility who found nothing wrong with the way I was treated. Thereafter, I decided to share my experience at the facility with the travelling public. NOT A PLACE TO GO!

Sitting in the hotel as I write this. Wifi did not work in the room. I notified the front desk last night that, as soon as I entered my room, it stopped working. The only option the front desk could offer me was to call tech support, which is not fair to the employee or the guest. It is 2023, Hilton…DO BETTER. There is no menu of any kind on the site for this hotel or any other under the Hilton umbrella, which makes it very difficult to plan for what I can eat. (I am on a restricted diet that, in part, prevents me from consuming dairy.) For lactose-intolerant guests, this presents a challenge as traveling with nondairy milk is not always a practical option. Why is there no soy, oat, etc., option available like every other place that serves breakfast? Further, where are healthier options like whole grain bagels/bread? You are a multi-billion-dollar company and offering a menu online as well as whole grain and nondairy options are not outlandish or exorbitant requests in 2023. In fact, they should not even have to be brought up—ESPECIALLY when breakfast is included (yet many guests are excluded). Finally, plastic cups at breakfast? Seriously?! I am not even going to say anything more about this. Stop worrying about executive salaries over the basic comforts of your guests. It is a true shame that your oversights clouded over what might have otherwise been a pleasant experience given the friendly staff.