Hotel berhampiran Stadsinkt, Stadskanaal

When we arrived we were directed to a room that was 16 degrees. We put the heating on and left. What we didn't know was that when you leave, the heating turns off (radiators. For aircon I could understand but not wall radiators.) We told reception and changed rooms to a marginally better one, although this one did not get above around 20 degrees. What we also didn't know is that you proactively have to press a certain button on the aircon for it NOT to pump out cold air when you are in-situ. We called reception and asked why our aircon was pumping out cold air and she said in an accusatory tone: 'You must have pressed the wrong button” (note to staff - never blame the customer. Customer is paying you!) She sent up an engineer but he was already angry from the start (again, customer is paying you!) An argument ensued between my partner and the engineer and at one point I thought it might turn into a physical fight.) He said that this obscure piece of knowledge about pressing a button to avoid cold air was in the room description and proceeded to direct us to a distant page in the room manual. It was an unpleasant interaction and the engineer was hostile, blaming us and not apologising. Again, Fletcher chain, what ARE you teaching your staff with regards to customer service?! It was very unsatisfactory and we were cold the whole time. Breakfast was a bit of a fiasco. Zero social distancing, no Covid measures, no sanitisation etc. You have to do everything yourself, get drinks. Everything. All the wellness facilities were closed when we were there. Location is in the middle of nowhere. Carpets vile and covered in stains. Rooms in desperate need of renovation. Felt really icky in there. Avoid the Fletcher brand - they have no sense of customer service. Customer is not only not king, but is an annoyance.

We picked the place because NO OTHER hotel in the area would give us a room for 3 (we travelled with our over 12 yo daughter) All was reasonable (service, cleanliness). We thought the breakfast was overpriced, so we did not buy it. Also, noise level was reasonable, but our room was facing away from the highway, so be aware. Quite far from Groningen if that’s your target

I chose this hotel for its proximity to where we would be visiting. It is a 5-10 minute walk from the train station, which was not a problem for us, because we were not carrying a lot of bags. I understand that it is a relatively new place, and it seemed it. Everywhere was clean, modern and new. The staff with whom we interacted were efficient. The room was a good size. The room did not have a refrigerator, which was disappointing. But, there is a grocery store in the same building, which was very convenient for grabbing things to have for breakfast. Our room had north facing windows. I woke up in the middle of the night and thought it was morning, because the lights from outside were so bright! I suggest closing the curtains to prevent this. We were allowed to leave our belongings in a locked room after check out the next day, which was very helpful. The hotel is on the second floor, but there is an elevator. The doors to get in to the lobby are heavy, though.

Elp is een plaatsje dat prima gelegen is voor het verkennen van Drenthe. De Koekoekshof is een prima, niet te dure gelegenheid om als basis daarvoor te dienen. Fietsen en motoren kunnen van de weg worden gestald. Heel vriendelijke ontvangst en prima verzorging. Ontbijt was basis maar met enkele plaatselijke toetsjes en mogelijkheid tot bereiding van verse eiergerechten en smoothies. De kamer is schoon en groot genoeg. Het meubilair is lichtelijk gedateerd en de vloerbedekking kan nog net mee. Maar een prima bed en keuze aan kussens (hard of zacht). Goede koffie (en thee) op de kamer. Badkamer is simpel met een douche in het bad. Verlichting is overal goed. Elp is heel rustig en de kamer redelijk geluidsarm dus prima geslapen. Helaas was de kok die avond ziek, maar we werden doorverwezen naar een prima alternatief. Wel een goede bar en een terrasmogelijkheid. Zeer goede prijs/kwaliteitsverhouding dus een aanrader voor als je enkele dagen Drenthe wilt verkennen. Zeker vanwege de eigenaar die één en al vriendelijkheid en attenthied is. Compliment.

Nice, clean rooms, good parking infront of the hotel. Quite easy to find and in a good location. Comes with a resturant for supper and breakfast. (Not included in the price) Great service and kind staff. Would recommend if coming to Emmen. We have been there two times and they let us change location of the rooms so we were not next to the main road. The breakfast is nice and has alot of diffrent options. We did not try the resturant for supper. I would say it was quite nice. 8/10.

Horrible service. Unhelpful and quite frankly rude. I had emailed the hotel to say that we would be arriving after 11pm for check in. I received a polite reply that said, ” That is no problem”. I continued to keep the hotel informed va email once we left Amsterdam. They did not inform us that there was a fesival in thier town and that it would be difficult to get to the hotel. After driving around for an hour and asking several people, I phoned the Hotel directly. The man who I spoke too was the most unfriendly, unsympathetic and unhelpful person. He basically said that it would be impossible to get to the hotel and that he could not help us. When I pressed for more information, he suggested I park the car anywhere that I can find a place and walk to the hotel. When I asked how far away we were and how long it would take to to walk to the hotel, he laughed and said that it would take us all night. Very disappointing and disheartening when we had 2 rooms booked and paid 691 euros (345.50 euros per room; 1 comfort double and 1 comfort twin). We arrived approximately 15 minutes later (around 3am!). I explained that the service was terrible in getting there. They tried to blame it on all the drunk people at the festival when in fact, the service from the hotel was unsatisfactory. The rooms were comfortable and breakfast was good (at the restaurant across the street) but we were only there for a few hours. The service of the staff in the morning made up for the unacceptable, rude, unprofessional and unhelpful man from the night before. He should not be working in the tourism industry. Disappointingly, this was our first time staying at this hotel and it will be the last. Which is a shame as we like to support small, family run businesses. I do not recommend staying here during the weekend that we stayed in June. We were there for the MotoGP and will stay elsewhere next time. I suggest you do the same.