Cari Hotel 4-Bintang di San Sebastian

Spent two nights here at the end of May. We arrived into San Sebastián on the bus from Bilbao Airport and after a 30-minute walk arrived at the hotel. We got to the hotel around midday and were thinking of leaving our bags at reception until the room became available, but after 15 minutes we were able to check in and get our cardkey. The room was very contemporary with a comfortable bed and good storage facilities, a fridge and a safe. As is common in Spain there were no tea of coffee making facilities, but complimentary water was provided. The room had a balcony that looked out over the main road outside, but the room had good soundproofing and we were not disturbed. The bathroom was clean and modern, though was incorporated within the bedroom rather than being a separate room. This meant there was little soundproofing and the frosted glass did not leave much to the imagination! The hotel is about 30 minutes away from the main tourist attractions of San Sebastián, and is in a more residential part of the city. There are some great bars and pintxos restaurants close to the hotel, and in one particular we would recommend is Oliyos. There is no restaurant on site but they do have a coffee bar, though we went out for breakfast both days to a bakery across the road. Ondarreta beach is close by and on the first day of our stay it was warm and sunny and we be spent a few hours there. Overall we were happy with our stay here and would recommend as a base when visiting the city.

Nice new hotel just outside of the city centre of San Sebastian. Hotel is clean, modern and new, with good facilities. But inside a interior design crime. Rooms are small, and with a very weird layout (diagonal bed set up) causing the room to feel even smaller. The Minibar & wardrobe is in the bathroom, which is weird as well. I appreciate the try of the architect, but to me its not working. Breakfast is very good and very cheap (Eur 12,-) Overall a good stay, and I would recommend it.

We stayed here for 2 nights. The hotel is very well located and within easy walking distance of beaches, the old town and the shops. We had a room overlooking the road which was very noisy if the window was open, but quiet with the window closed so not a problem. The bed was very comfortable and the towels and toiletries were excellent with a lovely walk in shower. It is an attractive old building which has been completely modernised inside. The staff were friendly and efficient. The roof top bar would have been lovely if the weather had been better but we did manage a glass of wine with our jumpers on and avoiding the showers!

Excellent location and best view in town. Definitely will come back

Tout était parfait , un très chaleureux accueil, l ensemble du personnel était à l'écoute avec un professionnalisme hors pair

My husband and I spent 3 nights in this lovely boutique hotel in San Sebastian. It is very centrally located - only a short walk from the old town and the beach. The reception staff are so friendly and helpful and gave us some really good restaurant recommendations. The rooms are lovely and very well serviced. The self service breakfast was very extensive and the servers were so friendly. I would really recommend this hotel as a place to stay in San Sebastion and we would certainly stay there again.

Nice location, helpful staffs and many interesting places around there.

San Sebastián is a great place and Zenit Convento hotel is conveniently located, minutes away from the beach and old town. The facilities in the room are good and the decor neutral and modern. The room we were given (1st floor) looked out onto residential apartment blocks. When we checked in, we were not informed that noisy building work to these properties would be going on during our stay. (I attach views from our room) We did mention this to reception and they apologised. Had I known about either of these I would have requested a room facing away from this awful outlook. We chose Zenit Convento because it had the benefit of a rooftop pool. The pool was closed for the whole week of our stay. The notice stated they were carrying out tests. This too was discussed with reception and they said they were sorry but in fact it didn’t open until the end of June. I cannot find anywhere on their website where this is mentioned and we found this to be misleading and frustrating. Breakfast was a chaotic experience from the very first morning. The table we were given on our first day was missing cutlery and butter. Staff were often not around or too busy to respond to requests or rectify mistakes. I ordered an omelette but was given scrambled egg. I asked for this to be changed. They took it away and then came back with the same plate and told me this was an omelette. Trying to explain that it wasn’t to someone who spoke limited English was difficult. Subsequent days were similar, long waits to get table service, items missing from the table. It was only on day 3 that we realised that a menu in English was available. No one had bothered to offer this to us. As a consequence, despite already having paid to have breakfast included, we decided on our last 2 days to have breakfast in the Taberna Blas opposite the hotel. The evening opening times for the bar are not clear. Sometimes it would still be open beyond 11pm sometimes it would not. We came back to the hotel at 11pm one evening and there were people sitting in the bar with drinks but no staff behind the bar. There were 2 members of staff on reception. We asked them if we could order 2 coffees. They said sorry the bar is closed and the staff have gone home. What are the opening and closing times and why can’t they be consistent and displayed. When we checked in we had 2 bottles of water in our room. We assumed therefore that water was provided free of charge throughout our stay as it is in the gym. When we checked out I was surprised to find water had been charged to our bill. I raised this and was told that only the first 2 bottles are free. This again is misleading and inconsistent. We travel extensively in Europe and rarely are we charged for still water in our room. With a room rate of €400 per night it should be included as part of the room package. I did raise many of these issues with restaurant / reception during my stay. The response was generally that they were sorry but that was it. The ma

We have rented two rooms for one week in July 2023. Both apartments were very nice and spacious enough. The bed was very comfortable, the bathroom and shower very nice, the hairdryer of good quality. The kitchen was equipped with everything you need (even a dishwasher, iron, drying racket for clothes). Great holiday home feeling! Definitely a 3-4 star experience. The city and the beach are in walking distance, so are numerous restaurants, bars, super markets, etc. And San Sebastian is a great city, for sure worth a return. Also very handy is the washing machine and dryer in the basement (4 Euro). What I would improve: 1. The idea of self cleaning the apartment is ok (the receptionist explained it clearly), but there is no groom available to wipe away the sand when coming from the beach, no cloth to clean the bathroom. So you either need to bring your own basic cleaning equipment for vacation or go and buy stuff. 2. We enjoyed having a toaster, but power outlets are on weird places (see pic). 3. We did not realize that parking facilities are super limited and did not reserve a spot in advance, so we ended up parking in a park house which was very expensive (Txofre, which is close by). 4. The apartment was clean, but not the balcony (bread crumbs and stains of coffee on the table), I would include the balcony to the cleaning routine.

Muy buen sevicio, limpieza y muy moderna, el desayuno nos Encanto y el trato tambien volveremos a repetir