Hotel berhampiran Sterling Ponds, Sterling Heights

We are a military family who traveled home to visit for the holidays. We had two rooms. One had to be changed 3 times. Window and door were both cracked and we arrived after 10pm that night. Toilet didnt work, tv didnt work, sheets were dirty, carpet was dirty. The bathroom faucet wasnt working. And the other room had to be changed twice. The walls were very thin. The rooms are very worn. There was a constant smell of ********* and it was very noisy with people jumping, walking and talking all day and night. We stayed because I waited too late to book a place that was pet friendly and everything was full. The first night that we were there, the man at the desk was super nice. Within in the next two nights, we came in at about 5 am because we had something going on with family. We were supposed to check out but we needed sleep. I went to talk to whom I later discovered was the manager or the GM. He said that my dogs had been barking all night, (which they only bark if someone is at the door or trying to get in the door). He told me that we could not stay, which was fine with me. But he was EXTREMELY RUDE for no reason. I spoke to the guy at the desk when we were checking out the next day and he told me that he is always that way. I would not recommend my military counterparts to ever visit this hotel. Or anyone else for that matter. Not until they update it and change things, number 1, changing the GM. Have a great day!

It's really excellent

This is a great hotel. I have the pleasure to spend two weeks here and it wonderful. The breakfast attendants are pleasant in the morning (rarity) and helpful. Sara at the front desk has been a gem since I’ve checked in and all through out my stay. Always happy and willing to go above to take care of her guests.

nice and new hotel, quiet location, I've saved it and would come again if around ther

Everything was wonderful, except the bed. The mattress was very uncomfortable, and the only 2 pillows were flat.

I had high hopes for Tru by Hilton at Sterling Heights because the location was ideal and I had family in Sterling Heights I wanted to visit. Sadly, the experience quickly went downhill when I checked in. Is hospitality a thing of the past? Shouldn't all Hiltons aspire to the same level of hospitality? Never mind that I wasn't greeted as a loyal customer as some of us expect when we check into any Hilton establishment. I mean a smile or a simple word like ”Welcome” really isn't too much to ask. If you're working in a hotel, that should just be a given. Are hotel workers no longer trained in the most basic level of hotel hospitality? Shame on the house of Hilton for not recognizing these most basic things. Never mind that a basic continental breakfast for Diamond members or Gold members was not made available. Never mind that I had to be sent driving across the highway to Bob Evans because breakfast was not an option unless you wanted to shell out $15 for breakfast at a place that's not even a three star hotel. My own damn fault for not doing my research and reading all these scathing reviews on this one location alone in Tripadvisor. Just because Tru by Hilton is meant for the budget conscious traveler doesn't mean that your staff have license to be unfriendly and not treat loyal customers with the same common courtesy that any weary traveler deserves. If Hilton corporate people are reading this, please, please give the staff at Tru by Hilton at Sterling Heights some basic training in common courtesy. My experience at this establishment makes me question whether I should remain a Hilton Honors member.

Pretty good place for a budget stay. Don't expect anything crazy but I see this place as a spot to rest and go mostly. Overall it was very clean rooms were big for what I got and I'd say it's a good deal but wish it was a bit cheaper for some aspects.