Hotel The Unbound Collection by Hyatt di Stockholm

The hotel has a great location and nice rooms. It is small but well-equipped. The details are very nice. The hygiene is poor and the service is not satisfactory. When we checked in, we found a bunch of hair on the shower wall that was not cleaned. We contacted the front desk to explain the reason. The front desk replied that they would deal with it immediately. After waiting for 10 minutes, no one came. We asked the front desk and they said they were on the way. This journey was very long. It took more than half an hour for us to leave the room. We showed the photos to the front desk. The surprised expression was very appropriate. They said they had been there. When we returned to the hotel, the hair was still hanging on the tiles and there were traces of cleaning on the sink. I am too lazy to say anything more. I dealt with it myself.