Hotel berhampiran St Cuthbert＇s Church, Stockton-on-Tees

Where to start with this place? I stayed here for 2 nights. My booking through work state 1 standard twin room. I wish this is what I received.... ROOM I was located in room 115....please if you are allocated this room LEAVE! This must be the worst room in the hotel. Its located at the top of the staircase so you hear people walking up them at all times. The doors to other corridors are opened and slammed shut constantly. It overlooks the entrance and the main road so you cant open the window without loud street noise. I walked into the room and it was boiling hot, id suggest leaving the heating off for future guests. Its easier to heat a room than to cool it down. Opening the window also didnt help because its just constant noise. The room contains a ceiling fan which is fantastic at blowing around hot air. My ”twin room” contained 1 single bed. No sockets near the bed , the TV cant get a volume above 40 so its impossible to hear if you're hard of hearing like myself. And dont say its to cut down on disturbing neighbouring rooms because they're disturbed more by street noise. The bathroom whilst nicely decorated has its issues. The hot water decided to cut off after about 5 minutes running when i was topping up my bath. The tea and coffee making facilities had milk pots that were 4 days out of date resulting in a rather sour coffee. The bed was a single bed and rock hard too. which disturbed my sleep. But you wont get much of that anyways as over my 2 nights the fire alarm went off 3 times. twice at 5.30AM!!!!!!!! RESTAURANT My only positive of this place is that the food, what you can get of it, is superb. I had the burger and the fish. Both were superb and the chips were incredible. So kudos to the chef. The rest of the restaurant staff however. Awful, a girl with blonde hair. Absolutely the worst waitress Ive come across. I would stand waiting to be seated for 10 minutes before she came out of the ktichen after chatting to her mates. At one point a woman in a black dress ( I think she may have been a manager) had to get her to come and seat me and other guests. Service on the food is slow but its worth the wait. My worst experience with this waitress was when i asked for a menu for dessert. 10 mins later she brought me the menu. I then sat for 25 minutes waiting for her to return to take my dessert order but she just never bothered. Instead playing on her phone or leaving the restaurant to speak to her mates in the kitchen! My 2nd night I learned my lesson and asked her for the brownie when she collected my plate. 15 minutes later she returned to tell me there were no brownies. Does it take 15 minutes to check the fridge? Truly terrible service!! RECEPTION I cant praise or fault reception staff. My only poor experience was waiting for 10 minutes to speak to someone but I think they may have been manning the bar as well which of course isnt their fault. OVERALL I can only reccomend that if you think this is an attractive opti

One of the friendliness hotel inns ever ! we stay often at this hotel as my husbands family live close by. The staff here can’t do enough for you and it’s nice to be recognised each visit gives it a personal touch nothing is to much trouble such a warm abs friendly atmosphere every time we go .Hotel is kept immaculate shops close by on site to a perfect location ! Food is always delicious Thanks again for a lovely stay xx

The hotel is in a great location, it is close to Teeside University which is where we had an event to attend. The staff is very nice and a lady called Katie at reception even let us check in early as the room was ready. This really helped us as we had a meeting at 1pm and the room would be the best place to have it.

位置好，酒店設施齊全

place is convenient for business travellers. Hotel is clean and tidy.

AFTERNOON TEA SIMPLY LOVELY, FOOD FRESH + DELICIOUS comprising, finger sandwiches, cheese savoury, cucumber + cream cheese, chicken+Mayo, roast beef, profiteroles, lemon cake, trifle, scone with jam +cream, pavlova. PROSECCO FRIENDLY STAFF EFFICIENT SERVICE GOOD ATMOSPHERE AFTERNOON SERVICE WAS VERY BUSY 09/09/23.Well that says it all! Have been many times. HIGHLY RECOMMEND