Hotel berhampiran Aynsley Pottery, Stoke-on-Trent

Excellent stay! From the welcome to the checking out, the staff were friendly and helpful. The house is amazing - love that the history of the house is in a leaflet in the room. Our room was clean, spacious, had everything in working order and was comfortable. There were spare pillows in the wardrobe (which my husband and I needed as we are side sleepers and love a pile of pillows), the duvet and sheets were soft and comfortable. We had a tv in our room, tea/coffee facilities and a glass bottle of water. We chose to have dinner there instead of venturing out, and we are glad we did. The food was delicious. fresh and piping hot on arrival. The wine recommendation from the staff was spot on! The bar afterwards was lovely to sit in and wind down before bed. Breakfast the next morning (included in the booking) was again delicious and well cooked. There was also tea and coffee, fresh juice, pastries and toast for guests to serve themselves as much as they wanted. Before leaving we had a walk around the garden and the views are spectacular. The garden itself is well looked after and beautiful as well. My husband and I cannot fault a thing about our stay, which we chose for our 4th wedding anniversary and we will definitely be back.

We stayed here for two nights while visiting family for a wedding. The studio room itself was fully equipped with just about everything we needed for the stay and it was spotlessly clean… I mean spotless!!! A couple of things deterred from awarding a full 5 stars. 1: The check in is done remotely and was a little bit disjointed. The photo ID sent after booking was asked for again so had to be emailed again before passcodes we’re released. No on picks up the phone so the entire check in had to be done by SMS - although response were quite quick. 2: There was no parking available on arrival and we’d been driving for almost 6hrs so being tired, a bit stiff and hungry this news was a bit of a blow especially as the listing states there is free parking. We Sent a message to the check in team who basically said if there’s no parking well there’s no parking. We did manage to acquire a space a bit later once someone moved their car. 3: Hanley (the area of SOT where the apartments are located) feels a little bit run down, although there is a shopping centre, cinema, market and restaurants /shops to visit and everyone we encountered over the few days were all very friendly and eager to help. 4: The complimentary tea/coffee etc was not replenished during our stay (yeah we know it’s complimentary but in most places we have stayed in they are still replenished daily). Still worth another visit and would definitely book again with the knowledge of what to expect.

I was visiting the University on business. From the minute I walked in you could feel the customer service culture was very good and very natural. Every team member from reception to the team that we’re looking after the bar and restaurant. I’m sitting here writing this after my breakfast. Again a really friendly and genuine environment. I felt compelled to write this review. I managed a customer service driven environment for many years and I know the work that goes on behind the scenes to keep what you have worked hard to achieve. Well done to all. I’m glad I joined Bonvoy. I will be back 100%. Have a good day.

This spa consists of an outdoor jacuzzi, an indoor plunge pool & cold shower, a small steam room and sauna. There is another room but we didn’t pay for that experience. It was £50 each for 3 hours. We had lunch whilst there, as a more limited menu is provided. Points knocked off for tepid Jacuzzi and sauna. A few off the guests we engaged with commented on the fact that neither were hot enough, or as hot as expected. The steam room was the hottest place to be and we had been on a cold hike prior and really wanted to be warm. A private area to change would’ve been nice. I appreciate I had the “small plate” dish of gluten free mushrooms on toast (£8) but gluten free bread is the size of a postage stamp and I had to ask for another piece because even for a sandwich you expect 2 pieces of bread not one. They did bring one but it was too late for my toppings as I’d eaten it in 4 seconds. We didn’t think there was an option of a side order of chips on this menu or I would’ve had it. I would say it all looked clean though to end on a positive! Wouldn’t rule out returning. It’s more like a mini spa experience and I did say we could’ve got a guest pass for a gym that wouldn’t been a similar experience.

The hotel surpassed my expectations. It was clean, well- supplied, good presentation, etc. The first person I met was Olga at the front desk. She was everything you might expect & more. She presents herself with a smile & makes the guest feel welcome. I went downstairs several times to ask her questions and she was always helpful. I'm from Orlando, Florida. I grew up in the largest vacation/customer service culture in the world so I understand quality & professionalism. This young lady has it all. Promote her or at least don't let her get away! Thank you for a very pleasant stay.