Hotel berhampiran St Michael's Church, Stoke-on-Trent

Excellent. I cannot thank Kevin & the team enough. I found myself needing accommodation very last minute due to my partner having an serious accident and needing spinal surgery at the Stoke Royal. Kevin went above and beyond to accommodate me for a week due to me not being from the area and needing to stay close to the hospital. Rooms clean, they have everything you need, beds comfy, lovely little place, great value for money. Really welcoming and friendly.

The price increase in a days spa has prevented me from being able to go to the spa as often as I used to, however, we managed to get an autumn glow package, which included a 7 hour visit, lunch, free drink on arrival and one hour treatment. The same package last year also included the salt room, but this was not in the package this year. I’ll start with the pros, there are many. The staff were fabulous, really helpful, welcoming and friendly. As a vegan, I was more than happy with my vegan mezze platter and the new outdoor/indoor restaurant area is really lovely. The treatment was excellent, we had a facial and back and feet massage. Again the staff were lovely and we had camomile tea in the relax room afterwards. The swim up pool is great however, I found the water a bit too hot. Cons: The day we visited the spa was quite busy and we didn’t get around all of the outdoor rooms/areas but here is my experience of the ones we did visit. The steam room, both my friend and I and two other people noticed that the seats were slimy in places. I don’t know what causes this it might be quite natural but it wasn’t pleasant, it was mostly at the edges. From here we went to the cold bath. I love the cold bath experience and the exhilaration you feel when you get out, however, the bath had black lumps and white gooey pieces floating in it. Again not pleasant and I don’t know what it was but it certainly wasn’t nice. The paving around the swim up pool, was green in places and needed a good cleaning. We noticed stains on the day beds, the edges and the cushions. The floating beds in the indoor pool had black mould on them and one in particular smelled of mould. The cons didn’t ruin our day, but, we noticed them and other people will too. They need attention because the price for a day spa is high and I do expect everything to be perfect as it has been in the past.

I was visiting the University on business. From the minute I walked in you could feel the customer service culture was very good and very natural. Every team member from reception to the team that we’re looking after the bar and restaurant. I’m sitting here writing this after my breakfast. Again a really friendly and genuine environment. I felt compelled to write this review. I managed a customer service driven environment for many years and I know the work that goes on behind the scenes to keep what you have worked hard to achieve. Well done to all. I’m glad I joined Bonvoy. I will be back 100%. Have a good day.

The staff was friendly and helpful the breakfast was good. The cleanliness of the room was excellent and had a good night sleep. The only minor complaint from myself is that they closed the bar early so was unable to have a quick pint 🙁. But would definitely use again if in the area.

We stayed here for a short weekend break, it was excellent from start to finish. The grounds are beautiful, excellent for our dog, the spa was lovely, not too busy. Everywhere was immaculate, the interior of the main building is worth a visit on its own. Steeped in history a truly remarkable hotel, and the staff so helpful and friendly just added to a wonderful break. Would highly recommend this hotel.