Hotel berhampiran Newport Friars Walk (Stand 7), Stow Hill

Very nice hotel but extremely poor check in service, nothing explained to us and extremely rushed service, the only thing the person seemed concerned about was getting payment for the room ! As Silver members we are supposed to receive a priority welcome and free drink each which we had to ask for. We were staying in a suite on the 15th floor and when we arrive our key card does not work so back down 15 floors again to get a working key card which is not the best way to start a trip ! When we finally get into our room it was very impressive but only 1 bath and hand towel for 2 people ! After hunting high and low for more towels none could be found so here is the best bit we thought logically we would contact reception but there are no phones in the room. Honestly there are phone points but no phones so and this is a first for us we had to call externally from our mobile phone to reception to get more towels ! After having travelled a while we both wanted to freshen up by taking a shower on a hot day and then the towels actually arrive 45 minutes later ! Asked the lady who delivered them about no phones in room and how we had to contact reception she then promised to find out and come back to.us as soon as possible and guess what we never saw here again. We contacted accor customer care helpline to tell them about our experience and we're assured that this would be dealt with promptly only to find after waiting for 2 hours that the lady we spoke to had not dealt with the complaint but had gone out to lunch !!! Eventually accor customer care contact the hotel and we are emailed in regards to our experience and quite frankly at first we were made to think it was our fault well that's the perception we got. After speaking to the front desk manager it was revealed at check in we should have been given an information sheet in regards to our stay containing all information we may have needed for our stay such as how to contact reception etc via a what's app system by scanning a qr code in room. But this raises the issues of what if people do not have a smart phone or a mobile phone at all or are not tech savvy like some people. Also what if an emergency situation arose surely a phone in the room is vital dare I say liglfesaving if a situation arose ! The front desk manager was very sympathetic to the bad experience we had received and seemed genuinely remorseful and embarrassed at the level of service we had received. She went above and beyond to try and put things right by offering us a future stay in the same room we had booked a suite. We decided to take up this offer but since then for our stay we have been booked into a classic double not the suite we have been promised !!!!

Check in staff were lovely. The room excellent and very warm and clean. I will book again without hesitation. 3 minutes walk to the railway station and shops etc.

Spotlessly clean is my first impression of these apartments, followed by well equipped, neat and concise. We had great views of the river. It was quiet. The windows don't open which I was relieved about because we have a child but there is cooling air con in rooms. We had a 2 bedroom which felt really spacious for the 3 of us. I woukd stay again. We didn't spend much time in Newport as used it as a base.

非常的方便

Spent a couple of nights here while attending a concert in Cardiff centre. 10/15 minutes walk from station - plenty of trains to choose from. Limited parking available (£7.50/24 hrs) but secure. Easy access to/from main road. Rooms were very clean with shower wetrooms. Quiet location, with very easy access to the local Asda and Lidl. Common room shared between 5 rooms- fridge/freezer kettle etc etc. ( needed tea towel/s though). Mattresses were a bit worn, and could do with replacing but nevertheless the rooms were ok. Reception staffed 24 hours. Safe and secure.

Hotel is located very close to motorway junction. Easier for travellers for a nights stay. The hotel also have enough car parking space. Unfortunately the room I stayed had a very bad odour. The shower and toilet were also cramped but I dint mind as I was staying only for a night. Not ideal if you are staying for couple of days and planning to spend most of the day in the room.

Very Nice hotel for a family between Cardiff and Newport. Cardiff city center is just 20 min drive and a meat restaurant is just 3 min drive which makes a good family supper. Rooms are cosy and clean. All the amenities are included. Breakfast is included in every booking and can’t be canceled, but it seems very good for me for being not continental one . Variety of food is just eggs and beans in case the visitor doesn’t eat pork. Corn flakes are available . I like this place as we need to have a stay there every few weeks.