Hotel berhampiran Market Square, Stow-on-the-Wold

This is a well placed traditional hotel. It offers basic bedroom accommodation with ensuite. Food and drink is offered by way of an independently run ”Bistro”. We only had breakfast. The bar closed at 10pm (before we returned from the play so not available to us. Breakfast was a disappoin**ent by modern European standards and also compared with the average b&b. The breakfast options were variations on a cooked breakfast with toast and the possibility of croissants or alternative french type breakfast patisserie. Cereals were limited cornflakes or similar/ Coffee was served nicely and appeared to be (and was called ) Americano i.e. not quite strong enough for the espresso lover. There was no hot milk so coffee was essentially lukewarm and weak. Muesli or fruit were absent. The scrambled eggs were overcooked. The staff were friendly and helpful but appeared overworked. Brexit and lack of alternative staff clearly taking its toll. So many ways the breakfast experience could be improved. All this is a pity because the location and the reasonably priced parking make for an ideal spot.

On arrival, the receptionist helped me book a room and got me sorted really quick. Afterwards, i ordered some food in the restaurant, and I recommend trying the chicken it's amazing. Thank you, Socorrina and rabeka, for making me feel welcome, and for doing your job properly

The hotel is generally good and the staff are attentive, but we would suggest avoiding the restaurant.  The hotel doesn't warrant a 4* with areas showing wear and tear such as water-damaged wood, mouldy seal in the bathroom, broken window locks, etc.  Our room was not ready when we arrived, so we were given a drinks voucher. After being advised our room was ready, we arrived at the room to find the maid still cleaning the room. The room included basic tea and coffee facilities and toiletries.  The pool/spa is limited and has a cold pool, a steam room, a sauna, and a gym.  We had booked into the restaurant for an evening meal, but when we arrived there was a table complaining about the food. They had sent their food back to the kitchen twice, and the staff were suggesting they send it back again. They walked out of the restaurant. Based on this, we thought we would order something that was pretty safe, so we ordered a burger and a chicken. However, the meat tasted cheap and of poor quality. The restaurant is charging gastro prices, but the quality is nothing better than Wetherspoons or worse. Again, the puddings were basic, with a vegan coconut ice cream that had an odd texture to it and a sticky toffee pudding that was no better than a cheap microwave pud. In our opinion, the staff were inappropriately dressed, with one waitress having such a short skirt that every time she moved you got to see more than you wanted. The bar staff were assisting in the restaurant, and one barman was dressed in hip-style jeans, which kept falling down. Although all very attentive and polite, it seemed that the hotel as a whole had very limited staff, with everyone just mucking in.  The breakfast was not much better than our evening meal. We arrived at 9.30am to find the milk, pastries, hot water, etc. had run dry. There was a selection of hot food, but once again the meat tasted cheap. The main waitress was incredibly young and either didn't communicate or spoke so incredibly quietly that you could not hear what she said.  At check out, we were not asked how our stay had been, and we felt that everything was done to avoid such communication.

Stayed at the hotel on and off for a long time the staff there are very… helpful on your day to day needs no job too small many thanks …..

This weekend we had lunch with a large group of friends at the New Old Inn. On being sat for the meal no one asked us if we wanted drinks - not then or at any time during our meal. Water was provided. During the meal we weren't asked, as is customary, if everything was OK with our food or if there was anything else we needed. Most odd. In fact, those waiting on us, especially the 2 gentlemen, seemed unhappy to be there and were, when passing behind diners chairs or reaching across the table, quite unmannerly and also particularly noisy, banging crockery on the table at the rear of the dining room. Onto the meal - 2 pieces of bread cut in half (for 4 people) on a plate but no side plates and no butter knives so we used our starter knives and ate bread from the tablecloth. The prawn cocktail starter was ordinary but passable. I was really looking forward to the main course - the menu read, 'Gloucester Old Spot Pork, Crispy Crackling, Bramley Apple Puree, served with Roast Potatoes and Seasonal Vegetables' - sounds good! In reality I had 2 slices of pork, both with generous layers of fat and wet, floppy skin. Not the crispy crackling advertised. I politely asked the waitress if she could bring some crackling. She returned to tell me that they didn't have any crackling and that the pork was all gone. Apple sauce came but no serving spoon so we used our main course knives. The roasties (plural) consisted of 2 small potatoes. Descriptively correct, though a little mean, but overshadowed by the 'seasonal vegetables' which consisted of a slice of carrot and one broccoli spear. Again, not a lie as it was more than one vegetable, but they couldn't have economised more, except by serving individual peas! I know portion sizes have shrunk in our current economy but this is taking it to a new level. The desert was apple crumble which would have felt at home in any school canteen. And the price of this gourmet fayre? £56 for 2 people. Please find an alternative if you are contemplating booking, especially if it's for an occasion. We couldn't recommend this hotel and will never return, which is a shame as we regularly visit family living just 20 minutes away and are always looking for great eateries, We won't forget it, though, so we've put it in the 'making memories' pile.

We phoned up to see if any late availability and was immediately accommodated for that night and even received an upgrade. The lady on reception was really helpful and later held the kitchen for us until we got there. All staff were friendly and efficient . Room was superb and clean and the whole ambiance of the hotel is great. Dinner and breakfast really good and served quickly. Great place and well definately be back

Room was fine, standard motel style. Pillows too soft and squidgy. Soap in bathroom had run out. Decent size room, ok for a motel. The food facilities at the service station were very poor at 8pm. The only food available was McDonalds, which I don't use, or WH Smith(!). The other places, noodles or rice seemed to have little left. I ended up with sandwiches and a bag of crisps. No proper hot meals, no chance of a glass of wine. Depressing atmosphere in the service station