Hotel berhampiran Foot Locker, Strasbourg

We stayed here for two nights and overall had a pleasant experience. Breakfast was adequate - not as good as some of the hotels in the chain, but serviceable. Really Good croissants! Parking is a bit of a mess. We arrived after 8pm both nights and got the last parking spot. Not sure what happens to those arriving later. Air conditioning worked well - important when it is ＞33 out! Biggest letdown was the internet though. Something really wrong with it. We had the last room in the hall and the connection strength was under 5mbs. Ping times to the router in the hotel were over 200ms. Even when working, would cut out for minutes at a time. With a family of four and wanting to load some fresh videos for the next part of the road trip, this was really disappointing and not up to normal IHG standards. Frustrating for a family holiday, but if you need Internet for business, this would have been a deal breaker.

Reason for poor service. Room service ordered through portal, confirmation received through portal and email waited for over half an hour after requested time messaged restaurant twice no response. Then messaged front desk inly then to receive a call to say no room service that night an to come down to the bar if I want to. We had travelled for many hours and just wanted to relax in our room. So we did not bother with any refreshments. I think you may need to look this, it’s not good to let guests order and get confirmation for a service you are not providing that day. Maybe look at your processes.

Je trouve que de devoir payer le petit déjeuner en plus pour le prix de la chambre assez élevée et aussi le fait que le prix en ligne était moins cher et que j’ai dû payer un prix plus cher à mon départ . Je trouve bien qu’on puisse annuler la réservation jusqu’à un certain temps car parfois les voyageurs ne peuvent pas arrivé à temps à cause du trafic routier ou d’un accident ou bien même pour une raison personnelle . L’équipe reste accueillante et disponible, la chambre était assez spacieuse et la literie pas mal du tout , la salle de bain très bien avec la douche très spacieuse et agréable . Propreté rien à redire juste peut être ajouter un parfum d’ambiance car ça sentait le renfermé à notre arrivée !

we loved the reception, the rooms, the breakfast. The reception was very friendly and helpful. The rooms were very clean and spacious, the shower with the essential oils was great The breakfast quality was 5 stars to say the least THe location was not far from strasbourg, 7 mins by car. Great value if you're looking to do the christmas market and you have a car. It was a superbe experience

Disappointing stay. I had paid for an executive room with river view but only got a room facing the other side with a huge building in front of me instead. The hotel said that they had not received the information and the hotel was fully booked. It was not a big deal but I paid extra for the view and ended up with a standard room with some free sodas and amenities. I felt cheated. No Wi-fi for 1.5 days for my 2-night stay. Unacceptable Plus points: Staff was nice, both at the reception and housekeeping. The room was spacious and clean I had better experience with other Novotel hotels before but will not return to this one.

Lovely place to stay- away from the touristy are of the Petite France, yet only a fifteen minute walk there. Quite a few nice restaurants in the area with mainly locals who go there - not your usual tourist traps.The hotel is small, with a slightly oldfshioned air about it - none of your hyper-modern dark corridors and minimalist design. Friendly, smiling service. It feels a bit like coming home. There’s also a smlall spa and if you let them know in time they’ll switch the sauna on for you. Twenty minutes is all it takes. Breakfast is varied, with your usual bacon and scrambled eggs, then hard boiled eggs, small selection of cheeses and cold cuts, fruit, seeds, muesli, juices, breads and pancakes.

Price was ok considering it was Christmas time and staff was helpful. Spacious room without much amenities -- we tried to find the hairdryer in the room only to found out from the receptionist that you had to borrow the hairdryer from them, and you can only have it for 2 hours each time. Please note that no room cleaning service available during your stay unless you are willing to pay for the additional charge for cleaning.

Overall: 6/10 Staff: 9/10 Price: 8/10 Location (to sights): 8/10 Transit: 8/10 Room: 6/10 Common Areas: 6/10 Restaurant/ Bar: 9/10 Vibe (community): n/a Really enjoyed my stay at other hostels from this company and this one should have been just as good but there’s some things i just can’t put aside… First off, the hostel is dirty. Not talking dirt in the bunks (thankfully) but for as new as it seems, the shared spaces are rough. Bathrooms look rough, half the soap and dryers don’t work (not a good thing for hygiene obviously), the showers were always covered in water and hot water, up for debate. Next, the place is loud. Not hostel, a few people are chatting loud and certainly not 8pm, like the room was basically in the bar and the bar was busy (see next item) till after 1. Sure, we could have closed the window to help a bit but with no other airflow in the room, it’s a choice between super loud and hot/stuffy. Loud won. Last off, during my stay, they were hosting an event which meant a ton of people hanging around. Now the event was for a great purpose and that’s awesome and everyone was friendly too but it still meant the bar was basically taken over by locals who knew each other and filled up the community spaces, instead of a traveler or even a general bar vibe. Not a thrilling thing to find out after checking in. All that said, staff was great, super friendly when I checked in and around the place. The bar / restaurant is well done with a nice range of options and decent prices though I didn’t find the breakfast worth the buffet cost. Like the other locations, rooms are nicely done, bunks have good curtains, power, lights, all the makings of a 10/10, but not.

No service at all. The reception is only available till 7 pm. So if you arrive 30 min later there is nobody to acomodate you not even by telephone. We booked the hotel exclusively for the underground parking but as there is nobody at the desk you cannot enter the parking either. The streets around the appart hotel al full of cars and there is no spot early in the evening. It is also difficult to locate the entrance of the hotel. We had to ask the neighbors as it is an entry for the apartment complex and another entry around the corner for the hotel. Via de email at 18.59 hr you get a message that they leave a credit-card form key for you in a locker that you have to localise inside of the lobby. An old person will not be able to follow these instructions. We found the key but did not enter the room as we first wanted to get the car parked. But as the hotel parking is only open with a remote control you cannot enter if no one is there. The neighbors are nice and let you in, but Néméa parking is blocked by a barrier and you cannot get in. Inside the garage are warnings not to park elsewhere or you are transpassing. So we got so stressed that we decided to leave and book elsewhere last second. It was 20.30 hrs in the meantime and bookings via booking.com did not get through. We had to book in situ. All with all a lot of stress. The people from Néméa were not apologetic that nobody answers the phone after 19.00 hrs not even at 19.30 hr, when we called. You cannot arrange for a parking spot only on the arrival day upon arrival. They do not tell you this nor that it costs you 50 euro extra as deposit that you hope to get back. Either ways, Néméa is not willing to reimburse us. We will definitely never book with them again. And if you come by car, unless you can arrive prior to 18 hr (so that you can be sure you can arrange the parking) avoid this place as well. The area is not safe to leave a heavily loaded expensive car on the streets. Safety first! Booking.com censors this review this is why we place it here❗❗❗