Ulasan The People - Strasbourg

Jawapan daripada Pihak Penginapan: Dear William Ng Swee Ann,Thank you for sharing your feedback! We’re happy to hear that our location worked well for your travels, with easy access to the scenic spots in Strasbourg. We're also glad you enjoyed the size of the family room. We're sorry to hear that the breakfast didn’t fully meet your expectations and will work on improving it to better suit our guests' tastes. We hope to welcome you back soon!Best regards,The People Team

Jawapan daripada Pihak Penginapan: Hello,Thank you for sharing your feedback with us. We’re glad to hear that you found the room clean, new, and spacious, as we strive to ensure a comfortable experience for all our guests.We understand your frustration regarding the check-in policy and transportation delays during the busy Christmas market period. While our check-in time is standard to allow us to prepare rooms properly, we offer luggage lockers as a convenience, even though they are not complimentary. We’re sorry to hear the tram delays affected your travel plans, and we can understand how frustrating that must have been.Your recommendation about staying closer to the main train station is valid for those prioritizing proximity to transit, but we hope our location’s charm and accessibility to Strasbourg’s attractions still provided some value during your stay.Thank you for choosing to stay with us, and we wish you all the best in your future travels!Kind regards,The People Team

Jawapan daripada Pihak Penginapan: Hello,Thank you for your feedback! We're glad to hear that you enjoyed the unique location of our hostel in an old cigarette factory. However, we sincerely apologize for the issue with the hot water during your stay. We understand how important a warm shower is, especially on colder days. Please rest assured, we are currently working on resolving this matter to ensure a more comfortable experience for our future guests.We appreciate your understanding, and we hope to have the chance to welcome you back soon!Best regards,The People Team

Jawapan daripada Pihak Penginapan: Dear David,Thank you for your detailed review and for choosing to stay with us. We're glad to hear you enjoyed the location and found our private rooms comfortable and well-equipped. We appreciate your feedback regarding the accessibility of the public WC and will look into this to ensure a better experience for our future guests.We hope to welcome you back on your next visit!Best regards,The People Team

Jawapan daripada Pihak Penginapan: Hello Michi,Thank you for sharing your feedback with us. We are very sorry to hear about your experience, and we sincerely apologize for the cleanliness and communication issues. We will make sure to address the situation with the housekeeping team and the front desk staff to ensure this doesn't happen again. We are also working on ensuring that all electrical outlets are properly maintained.We truly appreciate your input and hope that you'll consider giving us another chance in the future.L'équipe The People Strasbourg

Jawapan daripada Pihak Penginapan: Dear guest,We are very sorry to hear that your stay was not up to expectations. Your safety and comfort are our top priorities, and we take your concerns very seriously. We apologize for any inconveniences caused by the sensor lights and any unpleasant experiences in the dorm. We’ll review this matter with our team to improve the situation. If you'd like to discuss your experience further, please feel free to reach out to us directly.Best regards,The People Team

Jawapan daripada Pihak Penginapan: Hi Sofia,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our central location, the amazing breakfast, and the spacious and comfortable room.We hope to welcome you again for another fantastic stay!Best regards,The People Team

Jawapan daripada Pihak Penginapan: Hello Yusuf,It was a pleasure meeting you too! We're so glad you had a great time staying with us. We hope to welcome you back again soon for another memorable experience.Best wishes,The People Team

Jawapan daripada Pihak Penginapan: Hello,Thank you for your review! We're happy to hear you had a nice experience with us and appreciated the cleanliness and amenities. We understand that the walk from public transportation could be a bit challenging at night, and we'll take that into consideration. We hope to see you again soon!Best regards,The People Team

Jawapan daripada Pihak Penginapan: Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay and appreciated the upgrade to a double room. It’s great to know that you found the room clean and spacious. We look forward to welcoming you back in the future!Best wishes,The People Team

Jawapan daripada Pihak Penginapan: Hi Graciele,Thank you so much for your kind words! We're happy to hear you had a great stay. We understand that meeting new people can be a hit or miss, but we hope that next time you'll have the chance to connect with fellow travelers. Looking forward to welcoming you again!The People Strasbourg Team

Jawapan daripada Pihak Penginapan: Thank you for your positive feedback!We're delighted to hear you enjoyed your stay. We look forward to welcoming you back again soon!Best regards,The People team

Jawapan daripada Pihak Penginapan: Dear LvDaryna,Thank you for your feedback. We appreciate your suggestions and apologize for any inconvenience. We'll consider adding amenities like a kettle and hot breakfast options in the future. We hope to welcome you back for a better experience.Best regards,The People Team