Hotel Holiday Inn Express di Strasburg

This hotel is modern with a great location but unfortunately we did not have a good experience and will not be returning. For starters, check-in was a mess, There was no one in the lobby so I knocked on the office door to reach someone and the staff member, saying nothing, walked to the desk and sarcastically placed a laminated card with a bell stuck on it (which I had not seen) in front of me in response! We had been sent an email for digital check-in on our day of arrival but when receiving our room key, discovered that the digital check-in had assigned us a first floor room facing another direction rather than the farm-view room we had reserved and paid a premium for. When I complained, another staff member proceeded to argue with me and tell me it was my fault, instead of take responsibility for the mistake. The staff member then told me that I was lucky that it was early enough for her to move me to a farm-view room (that I had already reserved and paid for) and to call one day ahead next time if I wanted a specific room! Fortunately, the room was clean, modern, and comfortable. The bottom of the bath tub however was concave and was not comfortable to stand in while having a shower. This might be a deal breaker for those not steady on their feet. Breakfast was terrible. The hot food was mostly overcooked and dried out, and the staff ominously stood by watching and waiting for the breakfast period to be over. We had to clean our table before sitting down for breakfast as the area was not maintained well. One morning, a staff member dropped a large quantity of plastic silverware on the floor and then, in front of guests, placed the silverware into the holder for customers to use. From the moment we arrived to when we left, we never felt welcome and rarely heard the staff greet or speak to guests at the hotel unless absolutely necessary. This hotel needs people who actually want to be in the hospitality business. We will not be back.