Hotel berhampiran Bulls Head Yard Car Park, Stratford-upon-Avon

We had a lovely stay here, the facilities are really good. We enjoyed the pool and gym areas, there’s outdoor games to play and the grounds are beautiful. However, the service leaves a lot to be desired. A lot of the staff are very young and whilst friendly the method of service is very reactive (we noticed this in a few other reviews). Lots of glasses and plates being left around, dirty tables not being cleaned whilst groups of staff are stood in the corner chatting. I wouldn’t mind this as much if it wasn’t a 4/5 star hotel. Often staff would forget what you’d ask for and you’d be waiting ten minutes for a spoon or milk with your tea. Whilst the food is lovely it is fairly overpriced - this didn’t bother us as much as we had dinner credit included but I wouldn’t have eaten there without credit. Having said that, we had a great meal in the restaurant and the staff provided a pudding as a surprise for my birthday which was a lovely treat! Overall, we would return to stay again - but don’t expect 5* service.

The hotel was perfectly situated for the town and the theatre. Room was lovely & the bed & pillows dreamy! Staff were super friendly & helpful. Unfortunately we didn’t have breakfast as we had arranged to meet friends - but I’m sure it would have been wonderful!

莎士比亞小鎮的酒店，進去有個暖爐，很温馨，房間有點小，英國的房間都不太，離幾個景點步行都能到達，附近吃喝也方便。雖然衹入住了一晚，但是整體感覺都很好！

非常好的酒店，老派，有調調，店員熱情友好，離景點走路幾分鐘即達，價格也合理，強烈推薦！

Gorgeous hotel in a great location. The rooms are spacious and full of the expected Indigo special touches. The addition of the garden courtyard really sets this one ahead of some of the other IHG hotels we’ve stayed in.

An absolutely perfect stay. The hotel is situated in an idyllic position with the RSC Theatre directly opposite on the banks of the Avon. What really made the trip was the incredible colleagues of the hotel who were so accommodating throughout. We loved our stay. Thank you so much.

Such a cute and lovely hotel at Shakespear’s town Just like how the name suggests, the location offers a central yard, green entrance through the car park and next to the river bank where tens of swans gather around for food. The hotel is very cute and offers good walking distance to most attractions in town, yet being tucked away from the noise of the bar street. The town is pretty much sleepy after 9pm but the hotel has a restaurant that runs till 11pm in case you’re still hungry at late night.

Health and safety hazard. Very dirty with thick dust on top of velvet headboard…Urgh. Stayed for two nights. Both curtains hanging down on one side. Started to position curtain around the window to stop the light coming in and pricked my thumb harshly on one of the several large heavy duty staples sticking through the curtain fabric presumably where the pleat should have been. In the morning I noticed a small tear in my pillowcase. When I turned the pillow over there was a rip in fabric almost the whole width of the dirty pillow. I had a quiet word with the morning receptionist on our way out for the day who said she would inform management (I did not want to embarrass her in front of other guests)…although this was the same lady on reception when we arrived the previous day and who I took to be the owner/manager! On our return, whilst the bed had been made up and the pillowcase changed, the staples were still sticking through the fabric which is when I noticed the heavy dust on top of the headboard. On the second night the room was very noisy as if a fan was running all night (yes, I did turn the bathroom light off) and for the second night I hardly got any sleep! Very, very disappointed that firstly this room (41) was in such a poor state for the amount of money paid per night and secondly that my concerns seemed to have been almost totally disregarded. When checking out of the hotel, despite a lady in the office behind reception, nobody came to the front so I just left the key on the desk. I have taken numerous photos which show the disgusting state of the room in general if management care to see. This is a 3 star hotel which I am afraid would be hard pushed in reality to hold onto a 1 star and I hope the AA review their star system in the future before the whole system becomes meaningless!

Title: fantastic staff, comfortable stay Reception: Liz at reception was fantastic and Helen at breakfast was informative made great suggestions on where to visit historical sites. Room / facilities: Room number 19 is on the ground floor and is clean. The room consists of 2 single beds, desk, chair, iron and board, stand shower (no tub) in the bath room, desk and chair. Self control air conditioning with a window that opens about 5 cm. The room does not have a fridge. Although we had to change rooms due to plumbing issues, our second room was very functional and comfortable. Parking: This is available at an additional £3.50 per night cost, car registration must be provided at check in. Whilst there are plenty of parking spaces, a car is required to get to the hotel, resulting in the spaces filling quickly. Wifi: Complementary and good speed. No validation or password required. Breakfast: The buffet breakfast is from 6.30am to 9.30am and consists of cereals, yogurt, breads (to toast) jams and spreads, fresh fruits, pastries, eggs, bacon, baked beans, sausages & harsh browns, juices, tea /coffee. Staff are very attentive to remove plates and refill food items. Nice touch having a staff member come around during breakfast offering sweet pastries. Conclusion: Centrally located “base”hotel for day trips to surrounding towns or Warwick town. Very nice staff, with a Mcdonalds outside your door step. Letdowns: No fridge, inconsistent room features. Location / Nearby: Warwick town is a 5 min drive. Other nearby towns are 10-20 mins drive away.

Quite impressed with the stay - the standard is above most of the 3 star hotels. I believe the hotel has been renovated (including the bathroom) so the room looks very new and clean. Room is very spacious and equipped with a nice bed. They provide facial tissues (surprise!) and the body wash amenity is lovely. We really enjoyed our stay.