Hotel dengan Pengambilan dari hotel di Stratford-upon-Avon

The hotel is generally good and the staff are attentive, but we would suggest avoiding the restaurant.  The hotel doesn't warrant a 4* with areas showing wear and tear such as water-damaged wood, mouldy seal in the bathroom, broken window locks, etc.  Our room was not ready when we arrived, so we were given a drinks voucher. After being advised our room was ready, we arrived at the room to find the maid still cleaning the room. The room included basic tea and coffee facilities and toiletries.  The pool/spa is limited and has a cold pool, a steam room, a sauna, and a gym.  We had booked into the restaurant for an evening meal, but when we arrived there was a table complaining about the food. They had sent their food back to the kitchen twice, and the staff were suggesting they send it back again. They walked out of the restaurant. Based on this, we thought we would order something that was pretty safe, so we ordered a burger and a chicken. However, the meat tasted cheap and of poor quality. The restaurant is charging gastro prices, but the quality is nothing better than Wetherspoons or worse. Again, the puddings were basic, with a vegan coconut ice cream that had an odd texture to it and a sticky toffee pudding that was no better than a cheap microwave pud. In our opinion, the staff were inappropriately dressed, with one waitress having such a short skirt that every time she moved you got to see more than you wanted. The bar staff were assisting in the restaurant, and one barman was dressed in hip-style jeans, which kept falling down. Although all very attentive and polite, it seemed that the hotel as a whole had very limited staff, with everyone just mucking in.  The breakfast was not much better than our evening meal. We arrived at 9.30am to find the milk, pastries, hot water, etc. had run dry. There was a selection of hot food, but once again the meat tasted cheap. The main waitress was incredibly young and either didn't communicate or spoke so incredibly quietly that you could not hear what she said.  At check out, we were not asked how our stay had been, and we felt that everything was done to avoid such communication.

Great location , managed to park easily and check in staff very friendly and helpful super comfy beds and pillows. Standard rooms are a little tired looking and maybe could have been cleaned a little more thoroughly, but overall a lovely break and I would definitely stay here again

Gorgeous hotel in a great location. The rooms are spacious and full of the expected Indigo special touches. The addition of the garden courtyard really sets this one ahead of some of the other IHG hotels we’ve stayed in.

Bed was very old and small and incredibly uncomfortable room 2007 Air conditioning (which didn’t appear to be air conditioning) was very loud and useless, room was so hot and stuffy- as was the hotel, especially this side of the building. Table fan provided which helped cool the room slightly. TV kept turning its self on throughout the night. Only English tea- no earl grey. Shower was a dribble of water. No room service after 9:30 which was very disappointing and no suggestions of where we could order food from elsewhere. Bar shut and no drinks for guests. The room was a long way from reception and lift. Good points- public areas are lovely, garden really pretty and plenty of space. Room sizes are very big, shame about tiny TV and bed

Really comfortable stay. One of the best beds I have had in ages. Temperature of room was good. Really near tourist spots and places to eat. Great breakfast.

The service was great! There was an error with room allocation and as the booked room was not available, we got upgraded to a suite which was wonderful as we were celebrating a special milestone birthday. The dinner at the Trevellyn Restaurant was beyond expectation as we were vegetarian and the vegetarian meal prepared by the chef was awesome. The hotel decor itself looked a little tired although it added to the authentic look of the listed building. It was a hot weekend during our stay and although there was no air conditioning, a small fan was provided which made a little difference when sleeping at night. The gardens needed some upkeep and it would have been lovely if the fountains had been working. Overall we did enjoy our stay and look forward to coming back again after it has gone through some upgrading and refurbishing.

I’m sorry to have to write a less effusive review than previous contributors. First impressions of the hotel are very good with what seems to be a well presented interior, friendly and helpful staff, a comfortable ambiance and an impressive staircase to all the rooms. However, it didn’t take much to notice that the carpet on the stairs was old, becoming threadbare and needing a clean. This theme continued to our room. The room seemed impressive at first but was immediately let down by a strong, lived smell. I tried to open the windows, but they were in a poor state of repair and could only open a few inches and with some effort. The bathroom smelled of damp and the ceiling over the shower was damp, slightly mouldy and with peeling paint. It didn’t take much to notice that what was once a very good carpet was filthy and hadn’t been cleaned properly in years. The soft furnishings smelled lived in and were stained ( something I noticed about the upholstered bench in the restaurant too). I did report to the very nice member of staff on duty who said the hotel’s owners (a small chain called whose name I can’t remember), hadn’t invested in the property for years. The staff really were very friendly and apologetic. Such a shame.

This hotel has always been good, and I have stayed here regularly for many years, but after a gap of about 5 months I recently returned and found that it has essentially been transformed for the better. There has been obvious investment in both public and private spaces, to present a more warm and welcoming environment. An example would be the introduction of a comfortable upholstered armchair in each room, a genuine upgrade. The bar and restaurant area has also been transformed in to a more relaxing and comfortable space to enjoy a drink or evening meal, and the breakfast buffet is a genuine bargain, with well-cooked tasty hot food alongside the traditional cold fare. The staff are always pleasant, friendly, and helpful too, so it’s a 5 star review from this satisfied customer.

An absolutely perfect stay. The hotel is situated in an idyllic position with the RSC Theatre directly opposite on the banks of the Avon. What really made the trip was the incredible colleagues of the hotel who were so accommodating throughout. We loved our stay. Thank you so much.

Pleasantly surprising accommodation. Although the room was small & basic there were some nice touches. Supplied in the room were tea & coffee facilities, 2x bottles of water, hairdryer, iron, spare electric heater and toiletries. The room was clean and the shower was lovely hot water.