Pengguna Tetamu
28 Disember 2022
The hotel has great location, okay rooms, good food. However the positive experience ends there. Services and the staff is very poor. Wellnes is open only in the afternoon/evening; rooms are too hot and it took us 5 visits at the reception to get them to solve the temperature problem in our room; the staff was very reluctant to do anything what we asked for, some of the staff at the Vatra restaurant was very rude. Some days the restaurat was closed in the afternoon due to technical problems so we were not able to order any food, however when friends of the waitress visited they had special treatment and got the food no problem. Some facilities are a bit old and since it is ongoing reconstruction the hotel looks kind of all over the place, which could easily be made up for by the approach of the staff, unfortunately this is not the case
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