Hotel berhampiran Glemsbrunnen, Stuttgart

I do not normally advise others to completely avoid a hotel, but in this instance I do. I was disgusted by the quality of the product and standard of customer service at Motel One Stuttgart-Mitte. To begin, my welcome to the hotel was a tea and coffee machine roped off and taped up (pics attached). What a horrible way to, in the first moment of arrival, make your ‘guests’ feel unwelcome and disrespected. It is common practice at hotels all around the world to offer tea and coffee facilities in the room. If not offered in the guest rooms, hotels/hostels/motels etc offer these facilities in the common areas of the hotel (Hub by Premier Inn for instance). When I asked about this upon check in I was informed “you can pay” and collect tea from the bar. Whilst styling itself as a ‘budget hotel’ this accomodation cost over €80 per night, for that price I expect tea and coffee to be included…..as it is at a €30 hostel down the road. How dare you price gouge your guests in this manner. I asked to speak to the hotel manager (who it later turned out was not the hotel manager as he was apparently in Frankfurt). She reiterated that accessing the tea and coffee machine was “not allowed” however I may request boiling water from the bar….I accepted this solution. That night I requested a cup of boiling water and was met with a strange look and questions, I was forced to explain that the hotel manager said I could have boiling water. As I waited I got a tea bag from the tea/coffee station which was met with absolute horror by the reception staff who berated me and told me off for taking the tea bag. So as it turned out I was allowed boiling water but not a tea bag….how petty can you be? What an appalling way to treat ‘guests.’ I would have been happy to pay the 5-10 cents for the tea bag as it appears motel one count every last cent. Not to worry I had a spare tea bag in my bag….that’s an extra 10 cents for the motel one brand. Another example of the complete disregard and disrespect shown to the needs of their guests can be seen through their refusal to turn the air conditioning on!!!!! As has been remarked on by other guests on this forum. It is summer in Germany, the 2 days of my stay were above 25 and with the sun glaring in the room the room itself was above 35, as such, I had 2 wrestles, sleepless nights which affected my time in this wonderful city. When I asked about the air conditioning it was made clear that it WOULD NOT be turned on. I asked what I should do, I was told to open the window. Open the window to music, partying, car noise, car horns, airplanes, trains….and worst of all the construction work by the hotel itself….the hotel I am PAYING to stay in!!….all of which can be heard throughout the day and night. At this point I realised that all motel one care about is how much money they can make out of each guest….why pay for the electricity of the air conditioning system when the guests can have an uncomfortable and disruptive sleep….the comf

It's a nice hotel, located behind the main station, about 10 minutes by walk from the station to the hotel, but the hotel is not close to the King street. The breakfast is good, especially supplied the whole cooked Salmon everyday, that's great.

We were only staying here one night and chose this hotel as it seemed to be in a good location for visiting the Mercedes Benz and Porsche Museums. We had stayed at other Adina Hotels and enjoyed our stay. Unfortunately, can't say the same about this one. For a start it was difficult to find. Our GPS was giving us the runaround. Finally, we saw a temporary banner displayed indicating the Adina's location. There were roadworks and an excavation site opposite the entrance. At reception we were given instructions on where to locate the parking. Adina had their own allocated car spaces at the adjoining shopping centre's car park, so it was not straightforward. Finally, we got to our room which was fine, and the beds were quite comfortable, however we noticed there was only half a roll of toilet paper with no other spare in sight and only one bath towel. On calling reception regarding the missing towel, I was told I could pick one up from reception. As it was late, I asked if it could be dropped to our room and was told they would do so, however that never happened. We declined breakfast as we thought it was far too expensive even though reception did offer a discount of 20 euros each. Apparently, it is cheaper if prebooked online. On the upside, on checkout we asked for some advice on directions and the receptionist went to some trouble and he emailed a link to us which was quite helpful.

Ein relativ neues, modernes Hotel in ruhiger Lage. Zimmer geräumig, Bad und Toilette separat!!. Das Zimmer hat alles, was man so braucht (außer einem Kosmetikspiegel), Klimaanlage, gute Betten. Frühstuck gut bis sehr gut. Lächerlich: 10 € Parkgebühr wenn man auf dem Hotelgelände parlen will. Dabei gibt es in der nächsten Nähe Parkraum genug

훌륭한 서비스와 아름다운 객실로 기분 좋은 숙박을 선사해줬어요. 직원들의 친절함과 청결한 시설이 인상적이었고, 위치도 교통이 편리하고 주변에 많은 상점과 음식점이 있어 편안한 여행을 즐길 수 있었습니다. 다음에 가면 또 이 호텔을 선택할 것입니다. 추천합니다!

Ich war hier während einer Geschäftsreise. Das Hotel ist sauber und gut gelegen.Ich empfehle im Parkhaus zu parken. Das Personal ist sehr freundlich. Die Betten sind bequem und ich habe sehr gut geschlafen. Das Frühstück war gut und reichhaltig

The hotel has had some recent renovations but unfortunately they used direct stick carpet which made the floor very hard. It's fairly close to everything, local train will take you into the town center, approximately 15 minutes. The room was a reasonable size and the bed comfortable. Bathroom was OK but the shower was small. It was unusual to find that the bar and restaurant were both closed . However, close by there is a supermarket where you can buy just about anything. There are also many local restaurants withing walking distance. The gentleman on the afternoon shift was extremely helpful with directions and suggestions. Another positive note, is that the hotel is walking distance to the Porsche Museum, which is a must see.

Das schlechteste und mieseste Hotel in dem ich je war!!!! Gebucht direkt über die Homepage. Und damit fing es auch schon an!!!! Nach der Buchung bekam ich KEINE Bestätigung via Mail zugeschickt. Erst nach 2 maliger Aufforderung an die angeführte E-Mail Adresse. Angekommen im Hotel wurde uns mitgeteilt, dass es kein warmes Wasser gibt aufgrund diverser Probleme. Das Schwesternhotel wurde uns angeboten, jedoch waren wir schon den ganzen Tag unterwegs und erschöpft und wollten einfach nur auf unser Zimmer. Das Schwesternhotel wäre ca. 30 Minuten weiter entfernt gewesen. Habe dann das Wasser getestet, es war kalt/lauwarm. Zum schnell abduschen für uns ok, allerdings nicht für den vollen Preis. Die Rezeptionistin bot an 1 Frühstück gratis, ich stimmte nicht zu und wollte den Chef sprechen. Der wäre nicht da und auch nicht verfügbar. Ich hätte sonst bis 18:00 Zeit dann verfällt die Reservierung oder ich soll mir halt ein anderes Hotel suchen!!! Wahnsinn das ganze und sowas von unfreundlich! Dann ging sie mit dem handy für einige Minuten weg. Nach langem hier und her einigten wir uns auf minus 50% auf die 2. Nacht. War ok für mich. Dann ging die Diskussion aber weiter. Die Rezeptionistin hatte keinerlei Informationen über meine Buchung bzw Preis für 2 Nächte und wollte mir dann einen höheren Preis das Frühstück nochmal extra dazu rechnen!!! Irre war das und einfach nur eine Frechhheit!!! Zeigte ihr dann meine Bestätigung der Buchung für 2 Nächte inkl. Frühstück. Aber rechnen konnte sie trotzdem nicht! Das Frühstück war ok, mehr nicht. Brot teilweise vom Vortag, Joghurt mit eingetrockneten Rändern! Sonst kaum Auswahl und sehr überschaubar. KEIN Safe im Zimmer!!! Auch darauf hatte die Rezeptionistin keine Antwort! Zimmer war sehr spartanisch eingerichtet. Bad mit Dusche und vertrecktem Duschvorhang! Alles in Allem: furchtbarer Aufenthalt! Dringend davon abgeraten!!!

We did a pit stop here to take kids to Mercedes’ museum. It was not a big event weekend so the area was really dead. Hotel reception was friendly but only 1 person manning the desk so it always seemed busy with queues. Bathrooms are functional and clean but given 4 people were staying in the room, body wash and loo roll ran out as they don’t fully replenish items. I understand the whole green thing but at least put enough toiletries in there. Simple little things like this should not require us to have to chase and ask the staff for these. Especially for a Hilton brand. The other odd thing is the toilet has its own room at the hotel room entrance. That’s great, but there is no sink. You have to walk around the whole room to get to the bathroom to wash your hands. We also had dinner at the restaurant downstairs. It charges silly money for every item on your plate. Literally a single portion of salmon is 15 euros (maybe 150g) with nothing else on the plate. If you want a side, you have to pay for that. Same with the schnitzel. Every single item you add to your plate is an additional cost. Staff was fine but the pricing system was ludicrous. We stupidly followed the tripadvisor reviews for the restaurant and the place was pretty dead. We should have eaten at the sports bar outside which was outdoors and has more ambience for possibly the same level of food. Who knows. The only redeeming feature is we got some discount back from this restaurant because of our club member status. We only stayed here for one night so it was sufficient as a clean functional hotel.

Das Hotel liegt am Rand eines Wohngebiets an einer befahrenen Straße. Es belegt einen Teil eines größeren Geschäftshauses. Personal ist sehr freundlich. Das Frühstück ist sehr gut, das Zimmer sauber und ansprechend eingerichtet. Leider gibt es nur Vorhänge und keine Gardinen, so dass man am frühen Morgen Sonnenlicht nur bekommt, wenn einem der ~6m entfernte, über Eck im gleichen Gebäude befindliche Büroarbeiter ins Zimmer schauen darf. Die Schallisolation der Wände ist gut, die Zimmertür lässt leider ziemlich viel durch. Schlecht, wenn morgens ab 6 umtriebiges Klappern im Gang einsetzt. Zusammengefasst: Für früh aufstehende Geschäftsreisende in Ordnung.