Hotel berhampiran Spielplatz Schildfarnweg, Stuttgart

I do not normally advise others to completely avoid a hotel, but in this instance I do. I was disgusted by the quality of the product and standard of customer service at Motel One Stuttgart-Mitte. To begin, my welcome to the hotel was a tea and coffee machine roped off and taped up (pics attached). What a horrible way to, in the first moment of arrival, make your ‘guests’ feel unwelcome and disrespected. It is common practice at hotels all around the world to offer tea and coffee facilities in the room. If not offered in the guest rooms, hotels/hostels/motels etc offer these facilities in the common areas of the hotel (Hub by Premier Inn for instance). When I asked about this upon check in I was informed “you can pay” and collect tea from the bar. Whilst styling itself as a ‘budget hotel’ this accomodation cost over €80 per night, for that price I expect tea and coffee to be included…..as it is at a €30 hostel down the road. How dare you price gouge your guests in this manner. I asked to speak to the hotel manager (who it later turned out was not the hotel manager as he was apparently in Frankfurt). She reiterated that accessing the tea and coffee machine was “not allowed” however I may request boiling water from the bar….I accepted this solution. That night I requested a cup of boiling water and was met with a strange look and questions, I was forced to explain that the hotel manager said I could have boiling water. As I waited I got a tea bag from the tea/coffee station which was met with absolute horror by the reception staff who berated me and told me off for taking the tea bag. So as it turned out I was allowed boiling water but not a tea bag….how petty can you be? What an appalling way to treat ‘guests.’ I would have been happy to pay the 5-10 cents for the tea bag as it appears motel one count every last cent. Not to worry I had a spare tea bag in my bag….that’s an extra 10 cents for the motel one brand. Another example of the complete disregard and disrespect shown to the needs of their guests can be seen through their refusal to turn the air conditioning on!!!!! As has been remarked on by other guests on this forum. It is summer in Germany, the 2 days of my stay were above 25 and with the sun glaring in the room the room itself was above 35, as such, I had 2 wrestles, sleepless nights which affected my time in this wonderful city. When I asked about the air conditioning it was made clear that it WOULD NOT be turned on. I asked what I should do, I was told to open the window. Open the window to music, partying, car noise, car horns, airplanes, trains….and worst of all the construction work by the hotel itself….the hotel I am PAYING to stay in!!….all of which can be heard throughout the day and night. At this point I realised that all motel one care about is how much money they can make out of each guest….why pay for the electricity of the air conditioning system when the guests can have an uncomfortable and disruptive sleep….the comf

훌륭한 서비스와 아름다운 객실로 기분 좋은 숙박을 선사해줬어요. 직원들의 친절함과 청결한 시설이 인상적이었고, 위치도 교통이 편리하고 주변에 많은 상점과 음식점이 있어 편안한 여행을 즐길 수 있었습니다. 다음에 가면 또 이 호텔을 선택할 것입니다. 추천합니다!

Very nice hotel, location good as well. Near by a big mall which is convenient to buy food and everything what is needed. Hotel has everything as well, even laundry (for free) 😏

Positive things first : - Fast elevators - Big Room - Lots of seating possibilities in room - Bathroom with shower separate from Toilet - Big bed - Nice lightning - Lots of storage Now the negative things: - Can't close the curtains properly - so it's quite light ( especially as the building in front of us had the lights on... ( maybe add some clips on the wall where we could clip the curtains in ). - Very soft pillows ( like really soft xD ) - It wasn't mentioned anywhere that the Parking is NOT in the same building. Really inconvenient as you have to walk over a high speed big street, then 2 floor down to find your car - not really ideal if with Luggage or if you have difficulties to walk. Otherwise it was a great stay :)

It was the most traumatizing stay I ever had! The receptionst lied to me about being able to stay the next day even it was booked out on booking. She said they still have rooms and it’s still enough time to pay the next stay. I trusted her words! At 11 am when I was still asleep suddenly the housekeeping aggressively knocked on my door even the don’t disturb sign were out. They yelled in front of my door telling me I have to leave immediately!! I quickly put on some Clothes and told them that I already extended my stay. Of course I thought this incompetent receptionist blocked my room when she guaranteed me my room for the next day?! But instead those cleaners said it’s not possible to stay bc they are fully booked!! I first still thought it must be a misunderstanding, telling them what the receptionist told me the other day. She than even showed up herself. But instead of being apologetic she showed a total different face and even threatened me in an bossy tone that I have to leave by 12 pm which were in 40 min (!!) otherwise they would call the police!! 😳🤷‍♀️ I was SO shocked and disappointed but her super f*ed up behavior. I already extended the room on booking for another five nights (!!) bc she were so nice before! Everything were paid in advance!! I felt so fooled & trapped. I got only 40 min left to shower, dye my hair and to pack all my stuff!! When I just got out the shower like 20 min later and still in time (!) it started knocking on my door again. I was like wth 🤦‍♀️ When I opened the door in a towel, I couldn’t believe my eyes : IT WAS THE POLICE! like why? for what reason?? I totally didn’t get it! I was the one who got crazily trapped and degraded as never before and they are doing this to me? like why?? I calmly explained the officers what happened and Im pretty sure they themselves were thinking like what the hell are we even doing here.. I also told them that, of course I won’t return after everything what just happened and that I except to get a refund. The receptionist agreed. I promised to be out at 12 if they would let me go now to keep packing. The police left. I was never as stressed as I was in that moment! I even offered the staff some chocolate the day before..I really couldn’t believe this all just happened.. Bc I was rushing everything like crazy, I didn’t pack things properly as I normally do, so it was a challenge to close my suitcase. When it turned 12 p I was panicking like never before! I couldn’t close my suitcase.. It turned 1 after 12 and the terror immediately started again, knocking on my door/ yelling.. I just kept focusing on my suitcase. At 2 after 12 I finally got it. I went down to the front desk and were expecting my invoice and the refund as discussed before with the police. BUT, the same narc receptionist suddenly acted like she never told me so and refused to give me my money back. They obviously tried EVERYTHING to provoke and punish me for .. what exactly..? 🤷‍♀️ I asked for the manager. He called

Das Hotel liegt am Rand eines Wohngebiets an einer befahrenen Straße. Es belegt einen Teil eines größeren Geschäftshauses. Personal ist sehr freundlich. Das Frühstück ist sehr gut, das Zimmer sauber und ansprechend eingerichtet. Leider gibt es nur Vorhänge und keine Gardinen, so dass man am frühen Morgen Sonnenlicht nur bekommt, wenn einem der ~6m entfernte, über Eck im gleichen Gebäude befindliche Büroarbeiter ins Zimmer schauen darf. Die Schallisolation der Wände ist gut, die Zimmertür lässt leider ziemlich viel durch. Schlecht, wenn morgens ab 6 umtriebiges Klappern im Gang einsetzt. Zusammengefasst: Für früh aufstehende Geschäftsreisende in Ordnung.

Ich war hier während einer Geschäftsreise. Das Hotel ist sauber und gut gelegen.Ich empfehle im Parkhaus zu parken. Das Personal ist sehr freundlich. Die Betten sind bequem und ich habe sehr gut geschlafen. Das Frühstück war gut und reichhaltig

Sind in den letzten Jahren gelegentlich hier gewesen. Unter neuem Namen hat sich nicht so viel verändert. Die Reservierung klappt wie immer perfekt. Wenn keine Großveranstaltungen in der Gegend stattfinden, sind günstige Preise und Angebote verfügbar. Die Anfahrt mit dem Auto in die Tiefgarage geht gut, dann muss man allerdings in der riesigen Tiefgarage des Einkaufszentrums den richtigen Ausgang finden. Das Hotel ist nicht zentral in Stuttgart, sondern im Vorort, die Anbindung mit der S-Bahn (5-10 min Fußweg) ist auch abends gut. Empfang und check-in schnell, höflich, unkompliziert. Zimmer und Bad sind sauber, und funktionell, aber kein Luxus. Manche Zimmer zur Hauptstraße können bei geöffnetem Fenster recht laut sein. Zur anderen Seite schläft man aber sehr ruhig. Im Sommer kann es in den Zimmern je nach Lage und Sonneneinstrahlung auch warm werden. Das Frühstücksbuffet war immer sehr gut, zur Zeit wird die Auswahl durch die Gesundheitslage deutlich eingeschränkt, aber immer noch ist die Qualität akzeptabel. Wer sich der Lage bewusst ist, für den ist die Übernachtung hier ihren Preis wert.

Das schlechteste und mieseste Hotel in dem ich je war!!!! Gebucht direkt über die Homepage. Und damit fing es auch schon an!!!! Nach der Buchung bekam ich KEINE Bestätigung via Mail zugeschickt. Erst nach 2 maliger Aufforderung an die angeführte E-Mail Adresse. Angekommen im Hotel wurde uns mitgeteilt, dass es kein warmes Wasser gibt aufgrund diverser Probleme. Das Schwesternhotel wurde uns angeboten, jedoch waren wir schon den ganzen Tag unterwegs und erschöpft und wollten einfach nur auf unser Zimmer. Das Schwesternhotel wäre ca. 30 Minuten weiter entfernt gewesen. Habe dann das Wasser getestet, es war kalt/lauwarm. Zum schnell abduschen für uns ok, allerdings nicht für den vollen Preis. Die Rezeptionistin bot an 1 Frühstück gratis, ich stimmte nicht zu und wollte den Chef sprechen. Der wäre nicht da und auch nicht verfügbar. Ich hätte sonst bis 18:00 Zeit dann verfällt die Reservierung oder ich soll mir halt ein anderes Hotel suchen!!! Wahnsinn das ganze und sowas von unfreundlich! Dann ging sie mit dem handy für einige Minuten weg. Nach langem hier und her einigten wir uns auf minus 50% auf die 2. Nacht. War ok für mich. Dann ging die Diskussion aber weiter. Die Rezeptionistin hatte keinerlei Informationen über meine Buchung bzw Preis für 2 Nächte und wollte mir dann einen höheren Preis das Frühstück nochmal extra dazu rechnen!!! Irre war das und einfach nur eine Frechhheit!!! Zeigte ihr dann meine Bestätigung der Buchung für 2 Nächte inkl. Frühstück. Aber rechnen konnte sie trotzdem nicht! Das Frühstück war ok, mehr nicht. Brot teilweise vom Vortag, Joghurt mit eingetrockneten Rändern! Sonst kaum Auswahl und sehr überschaubar. KEIN Safe im Zimmer!!! Auch darauf hatte die Rezeptionistin keine Antwort! Zimmer war sehr spartanisch eingerichtet. Bad mit Dusche und vertrecktem Duschvorhang! Alles in Allem: furchtbarer Aufenthalt! Dringend davon abgeraten!!!

Ein relativ neues, modernes Hotel in ruhiger Lage. Zimmer geräumig, Bad und Toilette separat!!. Das Zimmer hat alles, was man so braucht (außer einem Kosmetikspiegel), Klimaanlage, gute Betten. Frühstuck gut bis sehr gut. Lächerlich: 10 € Parkgebühr wenn man auf dem Hotelgelände parlen will. Dabei gibt es in der nächsten Nähe Parkraum genug