Sunway Resort Hotel

The check-in process was quick and hassle-free. The room was spacious, clean, and well-designed for families. The hotel amenities were a major highlight. The kids absolutely loved the pool area, which included a shallow kiddie pool and a few fun water features. Meanwhile, we enjoyed relaxing by the poolside with plenty of seating available. There was also a play area and an activity room where the children could stay entertained. Breakfast each morning was a treat. The buffet had a variety of options, from fresh fruit and cereals to hot dishes like eggs and pancakes. They even had a kid-friendly section with smaller portions and fun presentation. The location was perfect for families, with nearby attractions and restaurants that catered to children. The hotel staff was knowledgeable and gave us excellent recommendations for family-friendly activities in the area. Overall, we have a wonderful environment for our family. It was clean, safe, and full of thoughtful touches that made our stay enjoyable and stress-free.

Upon arriving at the villa, I found a lizard inside the villa and spoke to the employee and he decided to change the villa, but it did not have privacy in the private pool, so I decided to return to the previous room because there was no other villa available. I found a lot of ants in the villa on the bedside table and on the office table. When I decided to take a shower, I discovered that there was no hot water. I spoke to them and the employee was late. When he arrived, he tried to fix it, but nothing happened. He told me that the hot water was broken, and although I had reserved a villa that was far from the hotel, when I said that I needed breakfast, they told me that I had to go to the hotel or order from the restaurant and pay, even though my reservation included breakfast, and they did not compensate me with anything.

The hotel was clean with excellent service, and the breakfast spread was fantastic.

The room very nice! We booked waterventure room & direct access to kids pool. My kids enjoy it. For sure will come again!

Superb hotel with superb hospitality...

The stay was good, more vegetarian options should be added for morning breakfast Veg options were very less