The Aurora Subic Hotel Managed by HII

The Aurora Subic Hotel is typically new, opened last yr Aug if I am not mistaken. Hotel had few poor quality food options. Service was bad. Elevators have finger and hand prints. Aircon in the lobby drips. Will not come back. Hotel price is not worth it. The only saving grace is the house keeping head Ms RICA. She compensates for the poor management of the hotel. I must say this hotel should have many Ricas that provildes good service.

1) I don't understand why after the room cleaning service is done everyday, there are bound to be things that they forget to top up. Example; bottles of water, shower gel, towel, room slippers, washroom floor mat. It just happens everyday. 2) Laundry, I was told the laundry will be done the next morning and will be placed in my room. But everyday after my work is done here at about 5pm and I return back to the hotel. It wasn't there. I'll have to go to the reception to ask for it. 3) I've been travelling and staying in different hotels, this is the first hotel that the receptionist called me at 12.30am to tell me that guests are not allowed to stay after 10pm, if there is, I'll have to pay an extra of 1500php. Simply ridiculous! And for the record, I have paid for a double queen room with 2 queen size bed. Never had I needed to pay for an extra guest as if I'm paying for an extra pax flight ticket. 4) Breakfast, disappointing. Buffet style typical Filipino dishes of about 6 which includes rice and bread. And it will not be fully operational till 6.30am instead of 6 am which was stated. And currently, a lot of hotels are already serving continental/international breakfast buffet style. 5) Came down to check out, but it's probably the longest check out I have ever experienced. Took me about 1.5hrs to rectify and complete the check out as there is an over-charged amount on my bill. Told me it's their mistake for over charging after all the waiting. I mean, seriously?! In my opinion, some hotel staff were well trained while a lot of the others were not. Some are polite and some are not. So this is also one of the things the hotel management should look into, they seriously need some training. The only positive thing is the hotel location, the room aircon was cold, and the room looks new as it's a newly built hotel. Other than these, I don't see anything that is worth the stay. There are a lot of better hotels in Subic Bay.

It's our first staycation of the year! Our family travels a lot locally. Me and my wife loves to drive and travel whenever and wherever we can. For the start of the year, from being just the two of us, it's now the four of us 😍 Moving on - the hotel is fairly new. It had recently opened late 2023. So you need patience if you wish to try out something new. As they're still on their 'startup' phase... The food is good - tasty and has good portion. Definitely worth its price. There is ample parking space - and has a commercial area beside them; although there are a few stores only. The hotel is conveniently located near other commercial spots. Just takes a few minutes to get to wherever you wish to go. With the facilities - there isn't much yet but their pool is very aesthetic. Although the water can get too cold, it still has great views. Rooms are spacious - bath area is well equipped with hot and cold water. TVs only project regular programming - though we did bring our own casting device, so we're good there. But there's an option to mirror your phone to the TV... All in all - for a hotel in its startup phase, I believe we had a fairly comfortable stay. :) Can't wait to return when it's already fully equipped and operational :)