Hotel berhampiran T.J. Maxx, Sugar Land

This Holiday Inn Express was the nicest one I've been to. The cleanliness was impeccable, and the service of the staff was the best. The Front desk agents that helped us were always smiling and the housekeeper supervisor was the absolute best! She asked us every day if our room was ok and if we needed anything. Breakfast was delicious and the attendant, Tameka had us taken care since my wife is lactose intolerant. She had almond milk ready for us. Amazing Service! They should be #1 if they keep staff like these people who actually care about the guest. With the way the world is going, you are lucky to find these types of people.

I had a bag of shoes that went missing after housekeeping came. When getting ready to go to our event is when I realized my shoes were either mistaken for trash or stolen. Assuming this petite man has no need for women's shoes, I met with the receptionist who checked lost & found and took us to the side room where the recent trash was being held. Me and my husband sifted through the trash ourselves when she told us if it's not here it could be in the outside dumpster. My husband requested someone to check for us as we were already very late. The next morning I met with a manager. He checked security footage and said he didn't find any visible evidence, but mind you the camera angle is not direct and you can't detail the contents of the cart to see what's actually in there or not. I explained there was a sentimental connection to these shoes as they were my own WEDDING shoes. I cared more about finding the shoes itself than any monetary compensation for them, so much so that I was willing to personally search through a hotel's trash two days in a row. They told me the housekeeping staff are trained to distinguish valuables vs trash...my question is why is this even an issue to train on? I remember the receptionist earlier sympathized with me and insinuated this is not the first time something like this happened either. What still confuses me is why they are mistaking items for trash when the trash bin itself was empty. If the motive was not to steal, it's definitely negligent. I wouldn't have even let housekeeping service our room if it wasn't for finding horrible stains on our bed sheets right upon arrival. Two strikes at this hotel already in terms of the room and staff. The shoes were not found, no ownership was taken, and I was given no compensation for my loss and troubles either. I had a horrible weekend because of this incident and I left very unhappy losing such a sentimental item. Especially after being loyal Marriott members for years, I was shocked this even happened and that we couldn't get this resolved. Please do not keep valuables unattended and monitor when housekeeping is in your room or just skip the service all together. If something is missing or stolen, you will be at a total loss. I'm never stay at this location again and have to reconsider all Marriott properties from now on.

It tried to be a great hotel but kept disappointing. It was listed as contactless checkin. Their version was that you could reserve through the app but you still had to go to the front desk to pick up keys. We brought our food to eat in the room which worked great. But leaving the next morning we found out that they had no ice machines. Had to stop at gas station to buy some. Couple of lights didn’t work. Felt a bit worn around the edges. The bed was nice. Room was quiet. Nice toiletries in bath. It was good for the price. Could have been great if they worked a little harder.

Excellent rooms and service. We chose this hotel because it has electric vehicle chargers, had free breakfast, is about 20 minutes from downtown, and 5 minutes from great restaurants. Check in- We stayed for 2 nights. Check in was smooth and friendly. Clean spacious room - It was our first time in a home2 suites. We were impressed by the kitchenette area that included a large sink, big fridge+freezer, ceramic dishes and mugs, glassware, silverware, dishwasher, microwave and toaster. There was also a sticker that said a hot plate could be provided if requested. The water pressure in the shower was good. The living room area had a sofa, ottoman, and large desk. It would make a great workspace. Quiet- We had an excellent nights sleep. The area was quiet. There was a dog next door that we could hear when walking in the hallway. However we never heard the barking or any other guests while we were in our own room. So no thin walls there. TL;DR- excellent and plan on staying again

Where do I begin to express how incredible the Home2 Suites in the Rosenberg area of Houston is? As a frequent business traveler, I always make it a point to stay at this location every month. The staff here is truly exceptional. From the moment you arrive, Rohit greets you with genuine hospitality, often addressing you by name. The rest of the welcome crew is just as fantastic. The maintenance staff is always ready to assist with a friendly attitude, and the women who prepare breakfast do an outstanding job. The atmosphere they've created is nothing short of amazing. The hotel is consistently spotless, and they check in on you 20 minutes after you reach your room to ensure everything is satisfactory. Comfort is a priority here, and it's evident in the relaxing environment, the excellent gym, the clean laundry facilities, and the wonderful pool. The gym, in particular, surpasses many apartment gyms I've used. The location is also a major perk, with great restaurants, a fantastic HEB grocery store just five minutes away, and excellent shopping centers nearby. To top it all off, the beds are incredibly comfortable, and breakfast is complimentary. I can't imagine staying anywhere else. This place is perfect in every way!

SpringHill Suites Rosenberg - They made 2 mistakes and will not own up to them. I reserved 11 rooms through Springhill suites in Rosenberg a month in advance for my softball team. When I arrived at 11am on 6/3, I paid $1,106.27 upfront but was told we couldn’t check in until 3pm. I checked in my room around 3pm and several of my team members did as well. There were 2 players that couldn’t check in until after our first game that night which was around 9:30PM. The font desk said all the rooms were taken. I spent 2 hours in the lobby speaking with the front desk staff. She called her manager and another hotel to find us 2 rooms to replace them. She had no luck and said there was nothing else she could do for us. I then proceeded to call around myself, we found 2 rooms at the holiday inn about a mile away. The rooms rates were double the price since it was last minute. I was very upset that my rooms were given away especially since I booked them a month in advance, and I paid for them at 11am before the hotel was full. After all this, I was bill for all 11 rooms. We called several times to get the hotel to correct this. We were told there is no manager on duty. I then emailed the representative that helped us with the reservation. She forwarded my email to Travis Severson the general manager. I emailed him about everything that happened and showed him my receipt and explained everything. The only response I received was I show all charges were correct on my end. I have asked him repeatedly to speak to the staff at his hotel as they should remember, and they did get management involved. He never took responsibility for his staff mistakes nor was he willing to help me. I will never stay at a Springhill suite again.

Impeccable Service: Our dedicated and highly trained staff are committed to providing personalized and attentive service round the clock. From the moment you step foot in our hotel, you will be greeted with warm hospitality and a genuine desire to make your stay comfortable and memorable.

Ok, where do I begin. When I walked in around 5:30pm on 10/9/23, I was greeted by the front desk staff, the young gentleman was very nice and friendly. I went to my room initially because the app said my electronic key was ready to use. Went to the 12th floor and nope, trek back down to the lobby and had to get a regular key. Frustrating to lug my stuff back downstairs. My room was really nice, size wise and they do clean it as well as possible but as all the reviews say, extremely outdated, needs everything replaced. What was really frustrating was the temperature of the water in the shower. Early in the morning, you turn on the water, you have to get in because you're on a time crunch. You stand there, sticking one arm at a time in the water and you're dying because it's so damn cold. By the time you get through most of your body, it finally warms up just in time to wash your hair. On my last morning there, I had a 7:20am flight so I was in that terrible cold shower earlier than I'd like to think about. Yes, I would run the water ahead of time as much as possible but come on! The hotel has potential, but they need to put some serious money into it. The hallway on the way to the elevators has some type of scented thing plugged in, I had to gag as I passed it everyday and wondered what needed to be covered up, scent wise. I've stayed at the Aria in Las Vegas, amazing smell when you walk in, they aren't trying to cover anything up, it's just a wonderful, stays with you and even provides a memory to reflect back on type of smell. Anyway, I was attending a conference. The room itself was fine, no issues there, however, each time we took a break to use the restroom down the hall by the restaurant, it was an adventure. We all laughed because you never knew which sink would leak out water and which would provide the soap. You also, typically had to use a roll of paper towel that sat on the counter that you had to rip off a piece to dry your hand. It was crazy. I would stay again if I absolutely had to, the convenience of attending my meeting and going up to my room during a lunch break was really nice. Sorry, I hate to give a negative review but maybe someone will listen and sink some money into this potential of a hotel. Nice employees though!

5 stars for cleanliness, very cold AC, great customer service, location and ease of access on/off highway. We had a great experience here as we visited family in Katy, Richmond & Sugarland. The location was ideal and easily accessible by the major roadways without horrible Houston traffic or loud noise. Our room was very clean and comfortable. We are not accustomed to TX heat so we very much appreciated how well the AC worked. The staff were all very friendly & hospitable. We experienced no issues at all and we will definitely return.