Hotel berhampiran Staples, Summit Township

The difference a day made! I have only positive things to say about my experience at this hotel. Check-in was welcoming and informative. Without prompting, I received a detailed orientation to the site and its amenities, and was encouraged to use them. The commitment to providing outstanding customer service at the Courtyard by Marriott Erie Ambassador Conference Center extends beyond the front desk. Literally every employee I encountered was helpful, gracious, or attentive. For example, one employee gave me recommended two local grocery stores. This morning's breakfast was bountiful and tasty. By contrast, yesterday's breakfast at the Home2 Suites Erie was basic and blah -- breakfast bowls heated by a lamp, plain bagels, and cereal with milk. No yogurt. Mainly for work, I spend approximately 60 nights per year at hotels. I recognize that hospitality is largely performative. Even if hotel employees are in a bad mood, they tend to meet the expectation to smile and provide useful information. My stay at the Courtyard by Marriott Erie Ambassador Conference Center was flawless. This was a sharp contrast to my previous night's stay at the Home2 Suites in Erie. Unlike at the Courtyard by Marriott Erie Ambassador Conference Center, where my stay was very pleasant, there were zero smiles at the Home2 Suites in Erie. At the Home2 Suites, I was not greeted by name, even after I introduced myself to three employees -- front desk; front desk manager; manager on duty. When I tried to ask questions about the location of the elevators and when breakfast was offered, the front desk manager stopped emptying the trash to butt in the conversation and threaten to cancel my reservation. I obtained that information from the manager on duty, but only after she looked it up. My room at the Courtyard by Marriott Erie Ambassador Conference Center was clean and comfortable. All the expected amenities were present. Nothing was untidy. By contrast, my room at the Home2 Suites by Erie was clean-ish. There was no lotion in the bathroom. There was no hair conditioner in the bathroom. In the shower, I noticed a VERY dirt place where one might place a bar of soap. While showering, I discovered that there was NO shower gel in the wall-hung dispenser. When I removed its cover, I confirmed the dispense was bone dry. Yet another letdown by the Home2 Suites by Erie. I mean, essentially an employee has to *never* check the dispenser for it to be empty. I had high hopes that my next stay at the Home2 Suites, for which I had pre-paid would be more pleasant. I confirmed my reservation with Hilton Honors on 5-31-23 and 6-1-23. I used the Hilton app to select my room and check-in on 6-1-23. As I approached the front desk at 3 p.m. to get my card keys, I saw the side profile of the front desk manager from the day before. She dashed into the office, closed the door, and canceled my reservation at 3:02 p.m. In my experience, that is an all-time low in customer service by a hotel employ

I come to this hotel at least once a year. This has to be my 10th visit and the hotel has everything for the business traveler. This time, however, I noticed it was a bit worn. The heater in my room did not work nor did the TV in the gym (which had not been cleaned in a while). I say this to alert management and not to put the hotel down. I still recommend it. The lobby is roomy/bright and the staff is most welcoming and helpful. There is a mini-store in the lobby and good coffee is offered complimentary each morning. Also on the ground floor is a nice restaurant (Safari Grille - see separate review), a breakfast station, a roomy business center, a laundry (2 washers and dryers), a decent sized gym with a set of weights and finally, a pool plus hot tub. The rooms are just right for business with a good sized desk, good lighting, plenty of outlets and a comfortable chair. The closet is adequate as is the bathroom. There is a decent sized flat screen, a small refrigerator, microwave, coffee maker, iron and hair dryer. It is still a great option, but just in need of a little work.

เป็นที่พักที่ดีมากการบริการทุกอย่างครบทำเลดีเหมาะสำหรับการเดินทางและแวะพักผ่อนเพื่อไปเที่ยวต่อให้คะแนน 100 เต็ม 100

去水牛城過路歇腳的酒店，早餐太應付事了，就幾片麵包牛奶，一言難盡。不過better than nothing！

My wife and I stayed here for our first anniversary. We are from South Carolina. It’s a wonderful hotel but Tay made our stay even more enjoyable. Very friendly, courteous, and informative. We couldn’t have asked for a better desk person! Thank you for all your help.

Place was clean, room was huge bed was comfortable. I asked if I could get wash clothes for 2 days and never received them. Food was ok.

Nice get away by the ****** very nice staff and u can pay in cash I love it there

Very clean and the staff was very helpful and understanding. It's the best Red Roof Inn that I have ever stayed at. Will definitely return in the future and will recommend to family & friends. Thanks to the staff at Red Roof Inn at 1-90 Erie PA!