Hotel Perniagaan di Sumoto

I am a repeat guest in both the main building and their cottage suites across the street by the dog park. The quiet scenic location, facilities, amenities and options, room service, and well-mannered restaurant staff, along with the wonderfully designed and spacious cottage suites made it a favorite getaway that I hoped I could rate with a five, finally, after all these years (I was hovering around a four and they kept improving, so thought I’d wait until I could rate it a five). Unfortunately, our stay at the cottage suites this time was a disaster that was poorly handled by the young and apparently too inexperienced managers at the site (or their sister location across the way). Why? The answer is that there was a loud tone from the spa water pump that did not relent for a second the entire time we were there and they said they could not shut it off without adversely affecting the spa. At the other end of the cottage suites building, we could also hear the unrelenting and nerve grating buzz of some kind of electric generator. Both of these did not quiet down the entire time, day or night. Even though the management was called to experience it for themselves and acknowledged knowing about it before our reservation was made, they basically said “it can’t be helped” and apologized with an offer to switch to a standard room. Of course, we had planned our stay at the cottage suite months in advance knowing the luxury and comfort we were used to there, and making a switch was not what we planned for our small chance at a weekend holiday during the pandemic. They had no trouble still charging us more than ¥100,000 for the night we decided to stay. They did not acknowledge they should have forewarned us (or any guest) in advance that they were having that problem, and they did not offer something like a substantial discounted stay opportunity for a future stay there after repair. No. They told us that other guests did not seem to mind as much as we did (how did they sleep ?? Or enjoy the balcony ??). Excuse me ??!! How insulting ! And that for repeat customers who had sent so much business their way?!? It felt like a betrayal. On that particularl stay, all else was good, as usual, apart from two more things that annoyed. The first was that they substituted several things in the morning breakfast buffet. Having been there so many times, the bread, pastry, and sausage quality, for example, really went down. We thought it must have been due to something related to the pandemic situation and disrupted supply lines, so that could be forgiven. The second was a young inexperience staffer who would only communicate or make eye contact with my Japanese partner, even if I addressed her in Japanese. That was not as forgivable, as that kind of thing had happened once before several times earlier as I paid the bill on checking out of the hotel, and obviously I was the one they were transacting with, so why talk over my shoulder as if I wasn’t e

お部屋は普通でした。年齢的に和室よりベッドが良かったので、ツインの部屋を頼みました。温泉があるので部屋のお風呂は必要ないのですが、ユニットのトイレと風呂が1段高い。これは小さな事ですが、不便。お風呂も2箇所入れるのですが、別館までは少し遠かったので、こちらのお風呂に入りました。7階の部屋だったので6階にあるお風呂は便利でした。お料理はメインとデザートは個人で注文でき、それ以外にビュッフェで色々食べられて良かったです。美味しかったです。朝食は、ティルームでサンドイッチと飲み物でした。このサンドイッチは大きくて食べにくかったです。車で行ったのですが、スタッフが車の出し入れをしてくれるのですが、出庫に時間がかかって外で待っているのは、残念でした。

初の淡路島でしたが、友人がここがよさそうとのことでチョイスしました。 バスセンターから歩いて10分ほどでしたが、なかなか趣きのある旅館でした。 全国旅行支援を活用できたのが、少しだけアップグレードしました。 夕食は個室にての夕食でのんびりと食べられたのがよかったです。 お部屋も洋和室部屋で7人部屋に2人なのでのんびりとできまし。 お風呂は2カ所で切り替えての利用でした。 なかなかよいお宿でしたので次回も利用したいお宿でした。

旅行支援を利用して夫婦で淡路島の温泉と料理を楽しんできました。部屋の大きな窓から大阪湾と紀淡海峡が一望でき、様々な船の行き来を眺めることができました。部屋はすっきりとしたインテリアで必要十分なものが揃っていました。料理も海の幸と山の幸が巧みに調理されていて、楽しめました。総料理長が描かれた食材の絵が素晴らしかったです。大浴場もよかったですが、貸切り風呂からも海が見えて、落ち着いて入浴を楽しみました。多国籍の従業員の方の応対も気持ち良かったです。命の洗濯になりました。

We stayed at the exclusive Amahara Wing in a room with our own private onsen. The stay was simply exquisite. Room: unbeatable sea view with our own private onsen bath. The bed was comfortable and there was plenty of space to lounge about and relax. Onsen: guests have the choice of using any of the various onsens in the whole hotel complex. They were all very good. Meals: I was expecting an amazing experience, and that is exactly what I got. Every single course was great, filled with locally sourced food. Breakfast selection was also very refined. Service: the service was again as good as expected, staff was helpful in helping us too arrange our onward plans. However most staff actually spoke very little English.

Very nice hotel, my kids love it so much. All the staff very friendly and helpful, you will feel like to come back home. Next time I will also choose this hotel and also already share this hotel to my friends.

淡路島を代表する観光ホテルで関西圏の人ならCMでお馴染みだけど意外と近くて遠い存在。 まず淡路島は日帰りになりがちだったこともあり宿泊する機会がありまけんでした。 また存在は有名でも本館以外の別館や系列がいくつかあり、どれを選択してよいか調べないとよく分かりません。 初めての利用で本館のヴィラに宿泊しました。お部屋のお風呂が素敵で、またオーシャンビューなのも良かったです。お食事も美味しくて快適にすごぜした。