Hotel 3 Bintang di Sun City

When we checked in, one of the rooms was not ready. Eventually when we got the room the air conditioner was not working and it was very cold and it was late at night after the music show. We didn’t get any help moving the luggage to the distant room.

Great location for safaris and facilities. Could not fault the communication and the staff and safari trips, everything very professionally organised and run. Loved having wildlife on my doorstep - mongoose, warthogs, birds and even snakes! Pictures of wildlife around the lodge. My only criticism would be the food - i think we had been very much spoilt at other hotels we had stayed in during our time in south africa - despite having an evening buffet each evening - there was not much choice of mains (2 types of roast meat) then a stew or curry and some vegetables - often popular choices ran out - if you were staying for a few nights it was very much the same each night - also not cooked or presented to the standards i would have expected for a 4 star hotel.

Sun City is a large resort with lots to do on site for all the family. This was a short visit and I had a pleasant stay. The resort site is big but transport is provide around the grounds. The room is a good size and was suitable for our needs. The food at breakfast had a lot of choice and staff very helpful. The restaurant was busy at breakfast but the queue for food was not too bad. There are a choice of restaurants you can choose from and also valley of the waves is popular if you have children. I also did the safari and this was an enjoyable part of the trip.

The Palace is perfect for a family vacation. The service provided by the staff was great and everyone was smiling and eager to help. Our rooms were clean with snacks and drinks provided. The only thing missing was a toothbrush and toothpaste in their bathroom. The buffet breakfast at the Palace is a good variety and the service during breakfast was amazing. Staying at the palace is an easy walk to all activities Sun City provides and there are always shuttle buses to take you back to where you need to be. I would recommend staying over rather than a day visit to be able to fully explore and have a good nights rest.

The Cascades Sun City hotel advertises itself as 5-star, but our experience was anything but. The bathroom was dirty, with a persistent foul odor from the toilet despite daily cleaning. The shower was blocked and caused flooding, and by 6 pm, both rooms we booked had no hot water, leaving us unable to bathe. The wall-mounted phone charger was broken from the beginning. The rooms are designed with shared balcony access, allowing guests from other rooms to enter your space. On our second night, the neighboring guest was loudly talking on our balcony right in front of our room, disturbing our sleep. When we contacted security, they couldn’t reach her since she was outside on our porch, so they had to enter through our room to address the issue. The problems didn’t end there—poor soundproofing meant we could hear loud music from outside late into the night. For a so-called 5-star hotel, the experience was shockingly poor.