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Imperial Palace Hotel

Imperial Palace Hotel

3.4/514 Ulasan
Never judge a book by the cover. Please avoid at all costs, do not waste your money. The hotel looks amazing from the outside. Rooms are in need of an facelift as are very tiered and the cleaning definitely needs improving. Our main issue was service and no cups or glasses. We arrived and wanted a coffee but they only supply very thin plastic glasses which we thought was quite dangerous and doesn’t make for an enjoyable drink. We went for dinner and found some cups in the dining room, the coffee machine had been turned off and when my husband picked up two cups the manager tried to forcefully remove from his hands which caused us much distress, we were then followed around the hotel by security. We are in our 60s so we were very upset and I wanted to go home. We have never felt so humiliated in our life. At night in the bar again no glasses, only plastic glasses which I did not enjoy our G&T out of. To say the hotel is 5* is a joke. No beach towels provided they had run out but only about 6 were being used around the pool. It’s also the only hotel which charges for the beach sun beds, on the plus side the beach is lovely. We tried to complain to the manager who just said sorry and if we want a proper glass we just need to ask ( which we did and got told we couldn’t have one !!! ) She was most unhelpful. She walked round the pool most days and when I said one day about the evening food she she said Yes Cold !!! Well do something about it, it’s not rocket science to provide decent food. The food is very poor and the evening food was quite inedible and cold, so we had to eat out most days. If the weather hadn’t been so good we would definitely have got a flight home or booked into another hotel.
HI Hotels Imperial Resort - Ultra All Inclusive

HI Hotels Imperial Resort - Ultra All Inclusive

3.8/561 Ulasan
We have very fond memories of our stay at the HI Hotels Imperial Resort. The hotel is located at the beginning of Sunny Beach, not far from Nessebar (a 25-minute walk), right by the sandy beach. The hotel itself leaves a positive impression and is comprised of three complexes. HOTEL / ROOMS (DeLuxe): - spacious rooms with balconies (sea and main pool views), carpeted floors, with elevator access to rooms, - rooms are equipped with LED TVs, a phone, and a safe (free of charge). - large and comfortable beds, - bathrooms are well-equipped with toiletries and clean, fragrant towels. - rooms are cleaned daily with towel replacement, - available iron, kettle, and ironing board (with deposit), - the hotel grounds are well signposted with directions to attractions, bars, etc, - there is a bus stop about 100 m from the hotel, allowing you to reach the city center, the airport, Burgas, Nessebar, Ravda, Sveti Vlas, Pomorie. RESTAURANTS / CUISINE / BARS: - the hotel has two restaurants (All Inclusive+) and two à la carte restaurants, - daily themed dinners, e.g., Greek, Arabic, Mediterranean, - restaurants offer a variety of dishes; there's a wide selection of food (though it's a shame that people waste so much), - there is a children's food area, - delicious coffee, cappuccino, and chocolate from Segafredo coffee machines, - tasty cold drinks from vending machines (I recommend cherry juice), - a Lobby Bar with original cocktails is available, and you can order a custom drink, - poolside food and drink area: late breakfast, snacks, fruits, fries, burgers, donuts, waffles, ice cream, drinks, etc, - all dining areas are well-maintained and clean, IMPORTANT: When you check out, your All Inclusive wristband is left so you can enjoy your food. POOL / BEACH / AMENITIES: - there are several pools, including an indoor pool and one for children with various water attractions, - the pool water is clean, and the area is well maintained, cleaned every morning, - there is a special play area for children, - the hotel provides beach towels (with a 20 LEV deposit at the lobby) that you can exchange daily, - access to the beach is through dunes (a 2-3 minute walk); the beach is large and clean, - there are sun loungers and umbrellas available at the beach for an additional fee, but you can also go with your own towel (there is a naturist beach nearby), - the hotel offers daily activities: daytime sports and physical games, evening shows in the amphitheater, - there is a fitness area and a gym available. SERVICE / STAFF: - good communication with the hotel, both before the stay (via email) and during the stay, - reception staff is very friendly and helpful, - the hotel manager is a true professional, always smiling, regardless of the situation, - the restaurant staff and cleaning crew are also very pleasant and diligent in their duties, - efficient and friendly animators who encourage guests to participate in activities, - the hotel has a currency exchange office wit
Hotel Glarus Beach

Hotel Glarus Beach

3.7/534 Ulasan
Just returned from a 2-week stay at the Glarus hotel. 2 adults and 1 child We stayed bed and breakfast. Food was OK, nothing special, and pretty much the same every day. If you didn't go down early enough, then you missed out. Especially on things like pancakes. The pool is long and narrow and is really cold. It's shallow at the steps but then goes quite deep, and you can't stand up anywhere. sunbeds were a nightmare. There is not alot of them.Sunbeds were all taken by 7.30, with no one to be seen till around lunchtime. The rooms were dated but clean. You can upgrade on arrival for a sea view, which we did, which cost us just under £100 for the 2 weeks. The view is amazing, and we thought this was worth it. Although you only get the morning sum on the balcony, if you like a beer on the balcony in the sun before you go out, the rooms at the back are probably better. The location was perfect, just a 10-minute walk to Flower Street. We were only disturbed 1 night from the Kimbo bar, which was directly across from the hotel. The music didn't stop for 24 hours, and they seemed to turn the volume up at 6 am. But like I said, this only happened once and we kind of expected it at somepoint.Staff were OK, apart from the cleaners nobody looked or said anything to you, not even a smile. All in all, we had a great time. Probably wouldn't return to the Glarus because of the food and pool situation.
Ivana Palace Hotel - Free Parking

Ivana Palace Hotel - Free Parking

4.1/510 Ulasan
Hoy es mi último día de cinco del total de la estancia. Matrimonio con una niña de 12 años. Elegimos este hotel porque tenía parking, piscina y desayuno incluido. Para lo que estamos haciendo no está mal. Por la mañana piscina, comemos en la playa (está cruzando una calle) y sobre las 18:00 cogemos el coche de alquiler. Visitamos un pueblo y cenamos (Nessebar, Sozopol, Burgas). Un día lo pasamos en el parque acuático de Nessebar y una tarde en el de Sunny Beach. El hotel está muy limpio, la piscina está bien y las camas son buenas. El punto negativo es el desayuno. Es muy malo. Comida de mala calidad y siempre lo mismo, mal servicio: faltan cubiertos, vasos, mesas... El hotel lo sacamos muy bien de precio por lo que no nos sorprendió. Lo que hacíamos era picar algo a media mañana y comer pronto en la playa. El personal no es agradable pero en consonancia con el resto de Bulgaria. Los precios en el bar del hotel no son caros. En resumen si tenéis un plan parecido al nuestro se puede coger pero un máximo de 3 noches. La zona en general es muy turística y con ambiente. En Agosto se agradece porque en el interior hace mucho calor.
Flower Street Luxury Studios in Palm Residence

Flower Street Luxury Studios in Palm Residence

2/55 Ulasan
Not the same hotel , they exchange it . We ware in Tia Maria hotel which is old and stinky bathroom . Very old carpet . But beds are big and comfy and we were looking for hotel in Sunny beach ! This one is almost in Nessebar … very far from the center . The see side is good and calm but expensive .

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