Hotel berhampiran Jade Beach, Sunny Isles Beach

We enjoyed the pool very much. We would definitely recommend for the day and we will be visiting again. Sandro with SplashPong at the pool as part of the activities was so fun! He was very entertaining and made the activity fun. The service, drinks, and atmosphere were great!

MO (Mohamed) in the front desk was the highlight of the hotel, he is a real professional in hospitality. He accomodates all available services. The hotel is big and clean andcwell located but Mo brings the warm and service to excellence. See you soon and we definetely will reccomend to our friends!!! Claudia &Lucie

Pool and beach staff offered amazing services. Bell staff are great too. Housekeeping is not as good, rooms are not cleaned well, we found our bathroom rugs and shower area to be uncleaned and still dirty after housekeeping. Necessary items such as tissue were not replenished.

Gutes Hotel. Sehr sauber und äußerst nette Mitarbeiter am Empfang. Das Frühstück ist gut mit täglich wechselnden warmen Speisen. Im Gym gibt es sogar ein Peloton-Bike. Wir kommen gerne wieder.

El checkin rápido y amable el personal, las instalaciones aceptables pero con algunos problemillas como la mesa de centro y de cenar estaban cojas” lo que las hacía inestables en cierta forma y la puerta del año dañada..cosas que pueden tener solución. En cuanto a la limpieza estaba bastante bien pero el piso de la habitación tenía arena y no estaba totalmente limpio. Camas cómodas y limpias .Ubicación excelente.

Reserve de dos cama y me dieron de una y pequeña

Hotel is very close to airport and they provide free shuttle to and from Ft Lauderdale airport. Food in the hotel is nice, not a big menu but enough to pick!! Room cleaning is on request base…. Many tourists for cruise so sometimes you hear people in and out in the middle of the night.

Andrew who was at the front desk was amazing. I called to verify that they had shuttle service before reserving and he said yes. After reserving the room and landing and gathering our luggage, I called to request a pick up and he kindly obliged. He told me where to wait. Within 1 minute he called me backed informing me of an issue with the hotels vehicle and that he was sending an Uber to pick up. He then texted me all the drivers information. The driver called me and informed me that he would be flashing his hazards so that I would know it was him. We arrived safely at the hotel and Andrew had all the paperwork ready for me so that he could quickly go to our room. He then explain alley the amenities of the hotel and wished us a great stay. Wish more hotels had employees like this.

We stayed before our cruise and paid Rodeway for a shuttle to Miami which was provided. Room was fine, clean sheets, clean bathroom but floors could use a real good scrubbing and elevator smell made you gag. Breakfast was what I would expect from Rodeway. Shuttle to Miami went fine. I would say the it was fine for the 9 hrs we needed a place to sleep. Before we left we paid Rodeway again for shuttle from Miami cruise port to hotel as we were staying there again. Called about 8 am to say we were ready and they informed us driver would be about 45 minutes. After waiting over an hour I called and was told he was coming. Called after almost 2 hours and was driver was dispatched. They even called us to ask if he showed up. After almost 3 hrs of waiting a text was received that Rodeway ordered us an Uber. Nobody called to tell us about Uber or ask us about luggage and size needed. Uber that showed up was too small and would not take us. When I called Rodeway and informed them the Uber was too small, front desk personnel said “that was the only Uber that would take us to Ft Lauderdale and we refused it so we need to find our own way back. Told them Uber could not fit us and left. Was put on hold then disconnected. I called back and spoke with a man (could have been from the shuttle service themselves as I hit 1 for shuttle. It was so hard to hear outside the port) He did say he shows no record of a shuttle being dispatched to Miami that morning. There is no record of it. When asked about a refund, he informed me I had to take it up with the hotel when we arrived. I do not believe her was onsite. He was not onsite. So basically the employees at Rodeway lied to us all day, left us stranded at the Miami Port for 3 hrs or they have horrible staff communication. Ended up paying $120 out of pocket for transportation from Miami to Rodeway FLL. When we showed up, we were not allowed to check in and had to wait for a supervisor because we had an issue to take care of. Desk employee told us Supervisor was on the phone so we waited. After about 20 minutes we told them to call our cell. We were going to wait in restaurant. At that time a front desk employee waved us over and handed one of us the phone with the ”supervisor” on the other end. She was told we wanted our money back and the difference of $30 we had to pay a new driver. She refused to pay the difference. She told us that if we had called they would have ordered us a bigger Uber. Told her we did and were told by the front desk staff that we had to pay our own way back because we refused Uber and it was the only one they could find. Again informed her the Uber left us. At this point we just wanted to check in an deal with this later because we were in the lobby and tired. Supervisor then got upset because the conversation was happening in the lobby and others could hear. It was her employee who gave us the phone. Where did she think we were? We wanted her to call us. She then told us our

除了掛壁空調有點吵，其他都很好。