Hotel terbaik di Surabaya

Good location. The room was clean and spacious, overlooking the city centre. Hotel staffs are friendly, easy going and courteous. Morning breakfast was awesome, lots of local cuisines. It takes less than 10 minutes drive to Gubeng train station.

Great place I enjoyed my stay here. Room was great very comfortable. Location ok.

BILIK: Biliknya baik-baik saja, seperti yang digambar. AC Sejuk. Semasa memasuki bilik yang ditempah, 2 botol air mineral bersaiz sederhana disediakan, sayangnya satu lagi tinggal setengah, dan satu lagi masih ditutup. Keadaan tilam juga tidak kemas. BILIK: Ketika memasuki bilik mandi, ada bekas sabun bar di wastafel, tong sampah di bilik mandi juga mempunyai sisa tisu yang belum dibuang. # Pada masa akan datang, mungkin ada lebih banyak perhatian.

Nice place to stay.Home away from home.Very nice staff and tasty and variety of dishes in the breakfast menu. I have to specially thank two women receptionists who helped me to visit a dentist ( since I developed tooth ache) The staff is kind & generous. I wish this hotel management and staff / employees a good health & prosperity.

Bagus bagus bagus bagus tikus bagus bagus bagus bagus bagus bagus bagus

Ascott waterpalace hotel lobby is located in front of PTC west lobby. I entered the wrong lobby, apartment lobby so need to turn around. After taking the parking ticket, I parked my car near lobby and started started the check-in process. The check-in process takes about 30 minutes because it explains many rules that must be obeyed and the procedure for replacing the parking ticket with a parking card after check-in and replacing the parking card with a parking ticket at check out. Fortunately, the check-in process was carried out in a sitting position with a comfortable and soft chair. The hotel lobby is on the left while the apartments are on the right. The interior and furniture are still very well maintained and good even though the corridor leading to the room feels stuffy and hot. Executive rooms have kitchen facilities, living room, dining table, bedroom and bathroom. Cooking utensils and cutlery are very complete. Microwaves, electric stoves, sinks, dispensers, kettles, pans, plates, glasses, spoons, forks, soup bowls, and washing machines are all complete and functioning properly. The room is really suitable for gatherings event and cooking together. There are 2 TV's in the living room and bedroom. Wifi and TV service is also very good. Amazingly, I paid close attention to the cleanliness in my room, with a large room size, I didn't find any dirty or stained parts at all. The bathroom is equipped with a bath and shower. Amenities are produced by Budi Jaya Amenities which contain 100 ml (normally only 30-40 ml). the sachet uses brand twinnings. The public facilities are top-notch and very complete, starting from a clean kids club, a special hotel pool complete with a gazebo even though the pool size is not too big, a business center, a gym with a life fitness brand and complete equipment (although a bit dark), and there are 4 pools available integrated with apartment facilities (1 pool is being renovated, rotating pool, kids pool, and standard pool). I think they should improve the breakfast quality, taste are pretty below the standard and the food variants are also very minimalist. Even though coffee uses a coffee machine, there is only black coffee. Others are pudding, cake, cereal, juice (orange and kiwi). Sausage, vegetables, noodles, fried rice, chicken, fruit slices, soup, porridge, omelette. I've only tried a bit of everything and have no interest in adding more. On the other hand, the lack of breakfast is very reasonable because the price difference between breakfast and room only is only Rp. 40.000,00

Bersih... Mungkin hrs ditambah ada gelas dan sendok utk buat minum hangat. Dispenser lantai 2 dong biar g hrs naik turun

Nestled in an enviable location, this hotel has rightfully earned its popularity among locals. Upon arrival, we were greeted by a team of amiable staff who extended a warm welcome. The breakfast buffet was exceptional, and we highly recommend trying the in-house nasi goreng. The spacious rooms, while lacking in some amenities, were otherwise comfortable. However, we did notice a slight odor of dampness and dust that was slightly unpleasant. One minor quibble we had was with the lighting - the dimming lights were not strong enough to provide sufficient illumination, especially after sunset. Additionally, we were disappointed to find only one pair of slippers provided in the room despite booking for two guests in each of our two rooms. Was this a cost-cutting measure? Our biggest issue arose when we arranged for the hotel's car service to take us to the airport upon departure. The driver first dropped off our parents at the domestic terminal, but it wasn't until later that he informed us of an additional charge to take us to the international terminal - despite the short distance between them. We had already paid a premium for the hotel's chartered car service, and it was disappointing that the driver did not disclose this additional charge upfront. While we understand the importance of profit margins, we believe it's essential to prioritize transparency and honesty with guests. Overall, this hotel was a decent choice for the price we paid. Despite the minor drawbacks, we enjoyed our stay and appreciated the friendly staff and excellent breakfast.

Hotwl nyaman, Staff ramah dan lokasi strategis , hanya saja masalah di tempat parkir mobil benar2 area tidak ada pohon / kanopi sama sekali sehingga mobil terpapar panas dari pagi sampai sore .

the location was great, but they should improve the cleaness of room and aminities becase i got the dispenser out of the room with no water and they provide chargeable bottle water in room